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    • so a new powerless B2B debt DCA set up less than a month ago with a 99% success rate... operating on a NWNF basis , but charging £30 to set up your use of them. that's gonna last 5mins.... = SPAMMERS AND SCAMMERS. a DCA is NOT a BAILIFF and have  ZERO legal powers on ANY debt - no matter WHAT its type. dx      
    • Migrants are caught in China's manufacturing battles with the West, as Beijing tries to save its economy.View the full article
    • You could send an SAR to DCbl on the pretext that you are going for a breach of your GDPR . They should then send the purported letter of discontinuance which may show why it ended up in Gloucester and see if you can get your  costs back on the day. It obviously won't be much but  at least perhaps a small recompense for your wasted day. Not exactly wasted since you had a great win  albeit much sweeter if you had beat them in Court. But a win is a win so well done. We will miss you as it has been almost two years since you first started out on this mission. { I would n't be surprised if the wrong Court was down to DCBL}. I see you said "till the next time" but I am guessing you will be avoiding private patrolled car parks for a while.🙂
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Roman Originals Stores ...No fitting room


Paul1954
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Hi to all.

My severely disabled sister bought a dress and the store didn't have a fitting room.

It doesn't fit when she got it home.

I've googled and it seems shops don't legally have to provide a fitting room, let alone disabled, or allow you to try clothes on.

What I can't find is can she get a refund or must she accept a credit note.

Thanks

Paul

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Name of store please Paul.

 

 

Andy

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Returns to store

 

We are happy to exchange any item returned to our Roman Originals stores with your receipt within 30 days (excluding delivery charge or discounts). In the unlikely event you are unable to find anything to exchange we will offer you the refund on a Gift Card.

 

https://www.romanoriginals.co.uk/terms-and-conditions

 

Thread title updated.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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I would argue that as they havent provided anywhere to try on the clothes then you havent actually "inspected" the goods so the contract is not yet complete.

As they also confuse over the counter sales with distance sales in ther blurb and the latter give you rights their blurb denies then the rest of their conditions arent worth a damn anyway.

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The terms and conditions seem to only apply to web orders.

 

These Terms and Conditions refer to:-

 

a. your use of the Roman Originals.co.uk website or any subsequent URL which may replace it (the "Website"); and

b. your relationship with Roman Originals, with whom you will enter into a contract for the purchase of any products advertised on the Website (the "Products") that you decide to order.

 

She bought it instore?

 

I thought, from memory... if there was no way of trying clothes on instore you were entitled to a refund if they didn't fit when tried on at home?

Provided they were 'as bought', with packaging, labels etc intact.

How else could you know if they fit or not?

 

Thanks

Paul

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They were the only T&Cs I could find and am aware they refer to online shopping ...but the line " We are happy to exchange any item returned to our Roman Originals stores " would apply to all purchases and returns and refunds methods and therefore your rights would be covered by the CRA 2015.

 

 

https://www.consumeractiongroup.co.uk/forum/forumdisplay.php?440-The-Consumer-Rights-Act-2015

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Well... it seems my dear sister has wasted my time and yours, which I apologise for.

She's been back to the store this afternoon.

No refund.

The assistant pointed out these terms on her receipt.

She accepted a credit voucher.

Looks like she's joining the many more on Trustpilot and other review sites.

Not many have a good word about Roman returns policy, customer services and staff, and won't be shopping there again.

Many thanks for all your help.

Paul

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The assistant pointed out these terms on her receipt.

She accepted a credit voucher.

 

If she paid by credit card, she could try lodging a complaint with the CC company.

 

As for printing the T&Cs on the receipt that is issued after payment has been accepted sounds totally wrong. Don't suppose they have a sign in store in a prominent location where this terms are set out ?

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No... you can't eat my brain just yet. I need it a little while longer.

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Hello Mr.P and all.

I thought the same as you.

However, just rang Citizens Advice and I can't believe it but Romans are within their rights!

If you buy in-store and their terms state 'no refunds' then you must abide by it.

Vouchers etc are fine.

Don't know if they have T&C's displayed in store as well.

If you buy online that's a different matter, you get your refund.

Unless you're one of the many on Trustpilot.

 

regards,

Paul

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