Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

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Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

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  1. #1
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    Default Brittania ANPR PCN - Costa Lydiards Field Swindon SN5 8UY

    Hi,

    I've received a DRP letter yesterday. This was for a visit at a Costa from two months ago so I was very surprised, and annoyed. I contacted Brittania directly (see my correspondence below) before I had found this forum. I can't understand how DRP can successfulyl send me a letter while Brittania can't. Is there grounds there for ignoring them? They have sent me timestamped photos of my car with an overstay of 13 minutes.

    I've read many similar threads with the general advice being to ignoreicon the debt collectionicon and parking agencies. Given that I have contacted them via email, have I compromised my situation? I have not yet formally appealed - I think.

    Please find more relevant info below.

    I look forward to hearing your thoughts on this.

    Many thanks

    1 Date of the infringement[s]
    01/06/2018

    2 Date on the NTK [this must have been received within 14 days from the 'offence' date]
    I have never received an NTK - only a DRP letter

    3 Date received
    As above

    4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [y/n?]
    As above

    5 Is there any photographic evidence of the event?
    Brittania have sent me timestamped photos. I exceeded the allowed parking time by 13 minutes.

    6 Have you appealed? {y/n?] post up your appeal] Y

    To my great surprise I've received a Debt Recovery Plus ltd letter saying you have sent me a letter for a parking chargeicon which was not answered which is completely untrue. I have never received a letter from yourselves and therefore wasn't able to contact you and appeal it.

    I was meeting clients at the Costa immediately next to where I had parked my car. I was with the clients for no more than 90 minutes. Is this worth noting we all were paying customers at the Costa. I find it completely unacceptable to have to pay the £160 fees for staying at a cafe for a mere 90 minutes.

    I was conducting my business and using the parking facilities reasonably. As such I hope this parking chargeicon will get cancelled without me having to escalate this matter further with the owners of the Costa I frequently visit.

    Kind regards,

    Have you had a response? [Y/N?] post it up Y

    Thank you for your email.



    Please be aware that we have a record of sending correspondence relating to this Parking Charge Notice on 7th June 2018, with a subsequence letter sent on 26th June 2018 to make you aware of the outstanding contravention. Britannia Parking cannot be held responsible for postal correspondence remaining unread having arrived at the address provided to them by the DVLA.



    The terms and conditions of the car park detail that your information may be requested and shared with the BPA, DVLA , debt recovery agents and solicitors.



    The Final reminder that was sent to you also advises, “If this notice is ignoredicon, further action may be taken including instruction of debt collection agencies, solicitors and or court proceedings, all of which will incur further costs. To avoid further unnecessary costs or actions please pay the Parking Charge within the aforementioned time period.”



    Britannia Parking laid clear the terms and details of our appeals process and payment to resolve this Parking Charge Notice, and cannot be held responsible for postal correspondence remaining unread.



    As this PCN has been passed to Debt Recovery, a separate company from our own, Britannia Parking have no further comments to add regarding this PCN and consider this matter to be out of our hands.



    Please refer all future correspondence to Debt Recovery.

    7 Who is the parking company? #

    Brittania

    8. Where exactly [carpark name and town]

    Costa car park Lydiards Field Swindon SN5 8UY


  2. #2
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    Default Re: Brittania ANPR PCN - Costa Lydiards Field Swindon SN5 8UY

    I've also attached the timestamped photos they have sent me.

    I look forward to your thoughts on this.
    10075589.jpg

    10075583.jpg


  3. #3
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    Default Re: Brittania ANPR PCN - Costa Lydiards Field Swindon SN5 8UY

    You have +15 mins grace period
    Plus if yo look at the planning perm on the council site I bet the org time is 3 hrs and no powerless ppc or DCAicon can change that

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  4. #4
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    Default Re:  Brittania ANPR PCN - Costa Lydiards Field Swindon SN5 8UY

    I knew about the 10 minutes grace period. I wasn't aware of the 15 mins one.

    I'm searching on the planning website it's ridiculous I can't find the planning perm. I'll contact the council.


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    Default Re: Brittania ANPR PCN - Costa Lydiards Field Swindon SN5 8UY

    Well its +10mins

    There's no max so a least 10 mins

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  6. #6
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    Default Re: Brittania ANPR PCN - Costa Lydiards Field Swindon SN5 8UY

    Ok.

    I've spend some time reading the planning application for the Costa and related facilities. I can't see any mention of parking cameras or any sort of enforcement. Has anyone looked at this?
    On the Wiltshire council planning portal...

    Capture.PNG


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    Default Re: Brittania ANPR PCN - Costa Lydiards Field Swindon SN5 8UY

    Look at the org planning application for the whole area

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    Default Re: Brittania ANPR PCN - Costa Lydiards Field Swindon SN5 8UY

    complain to Costs for starters pouinting out that you havnt actually received any communication from the parking bandits and this is how they treat your customers etc.

    Costs have come good before at this site so have a trawl through some of the older posts going back to last year.


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    Default Re: Brittania ANPR PCN - Costa Lydiards Field Swindon SN5 8UY

    I'm still going through this at the moment, but here is a link to the Wiltshire Planning portal and the original planning application.

    https://unidoc.wiltshire.gov.uk/UniD...rch/DSA,737606

    On the original plans, 51 car parking spaces were applied for and granted. No time limit was ever asked for and was never imposed as part of the permission! I can't find any application(s) or grant of permission(s) to vary that.

    And this is without going in to any permissions that they probably haven't got for their signage and ANPR cameras.


    Game, Set & Match I reckon


    Best to keep this information under your hat for now, it'd be useful if these clowns ever decided to try and take you (or someone else) to court, but not a great deal of use as far as an appeal to Brittania and/or POPLOL.

    But at least you now know that their claim for your vehicle overstaying their self imposed 2 hour time limit are completely groundless.

    We could use your help
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