Good Afternoon,

I am new to this site and after popping Lowell in my search engine, this amazing site popped up!

After reading several posts on this forum I have plucked up the courage to post and ask for help.

I had a dispute with vodaphone over two years ago after been a customer with them for 15 years.

It all started when they changed their billing system and did not take payment for over 12 months and then I received a massive bill ..

they continued to provide service until eventually they restricted use of my sons phone (on my bill) and then after three months put it back on..

They eventually cut my phone off and refereed to a DCA, name escapes me now..

I received a letter last June, stating unless I contacted them my case would go to court, three weeks later.

I contacted them explained what happened and I never heard anymore from them until I received a letter from Lowell in May.

In May of this year I received my first letter from Lowell, and have since received three more, offering a 30% and a 40% discount on my debt.

The last letter received on 17 July stated that the 40% discount would apply until 31 July, before they take legal action.

I was so close to calling them this morning to set up a payment plan as 40% off the orginal debt of £1187.71 is a lot of money, but then I found this site.

I have read a lot about requesting SAR, but tbh I dont understand it.

Shall I ring to set up a payment plan?

if not I would be very grateful if you could advise my of the next steps.

I am worried sick that it will be sent to court.

Thank you in advance.

read the letters PROPERLY

they don't say WILL anywhere!!

if you are getting discount letters

then odds on the debt is made of bogus contract charges till the end of the period

which are unlawful.

a DCA is NOT A BAILIFF

and have

ZERO legal powers

never ever blindly pay/ring or discuss your debts on the phome

moved to the telecom forum

have you moved since taking the contract out?

Thank you for you response.

I have moved yes, but I have been leaving at my current address for the last eight years.

are/were Vodaphone aware of your current address?

ie you had this when you moved and billing got changed to the address where you are now?

if yes

ignore lowells totally

unless you get a letter of claim or a court claimform

if no

then you need to write to lowlife in some manner informing them else you risk a backdoor CCJ to the old address you'll know nowt about.

Yes vodafone were aware of my current address.

Will Lowell next step be to issue a letter of claim?

Thank you for responding.

Will Lowell next step be to issue a letter of claim?

Lowell's are very litigious at present so your chance of a claim form coming through the post in the future will be on the higher end of the scale.

However, as DX as already posted the final figure is made up of early termination charges and other charges along the way.

These can be used as part of your defence as well as Vodafone's payment history if a claim form ever comes through your letterbox.

You need to get a Subject Access Request to Vodafone straight away, the link for the SAR is here... https://www.consumeractiongroup.co.uk/forum/showthread.php?387306-Full-Subject-Access-Request-under-the-new-GDPR-2018-regime(1-Viewing)-nbsp

A SAR is free now under the GDPR so send via recorded delivery so you know when the 30 day clock starts ticking.

Stigman

Thank you. I will do this today.

To clarify then - no contact with Lovell and submit a SAR to vodaphone?

Thank you

No never write to a fleecer

simply invites letter tennis.