Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


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  1. #1
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    Default HX/Gladstone ANPR PCN Claimform - 10mins overstay - Damside street car park, Lancaster

    Hello all,

    I received a lettericon today in the post from Gladstone solicitors requesting for 160. I checked online at HX car park's website the PCN quoted on the letter does not exist as it is not recognised.

    So I called the solicitors as they said to if matters needed to be discussed. Called to find out why there's a charge for a parking that was paid for and why no PCN issued and why is this the first time they can contacting seeing as date of charge is 04/03/2018.

    In which she responded rudely that they sent a letter in June and they are acting on behalf of HX Car management and if there is a problem with my post to contact royal mail and for my information they will be issuing a letter to the courts in which i said I've only just received a lettericon which i wasn't aware of and I've not been giving opportunity to appeal. Her response was to go to Citizens advise bureau.

    After speaking to a friend, he informed me to contact this forum as i really do not understand how a parking ticket which was paid for will result to 160. I wish I never spoke to her because it's giving me a bad migraine.

    Do not know what to do next? I've attached the letter received today.


  2. #2

    Default Re: HX/Gladstone ANPR PCN Claimform - 10mins overstay - Damside street car park, Lancaster

    Moved to private parking forum

    Please complete this

    https://www.consumeractiongroup.co.u...Parking-Ticket

    Never ever ring any ppc or their fake/tame paper solicitors!!

    Had to remove your attachment as youve left ref numbers and qrcodes boes showing
    Please read uploadicon

    PLEASE REFRAIN FROM HITTING 'REPLY WITH QUOTE' IF YOU ARE SIMPLY REPLYING TO THE LAST POST IN A THREAD..JUST TYPE!!
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  3. #3
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    Default Re: HX/Gladstone ANPR PCN Claimform - 10mins overstay - Damside street car park, Lancaster

    Thanks now I know never to.

    please answer the following questions.

    1 Date of the infringement[s] : 04/03/2018

    2 Date on the NTK [this must have been received within 14 days from the 'offence' date] : Never received

    3 Date received : n/a

    4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [y/n?] : n/a

    5 Is there any photographic evidence of the event? No

    6 Have you appealed? {y/n?] post up your appeal] : No as only letter before claimicon received
    Have you had a response? [Y/N?] post it up

    7 Who is the parking company? HX Car Park Management Ltd

    8. Where exactly [carpark name and town] : Damside street car park, Lancaster

    For either option, does it say which appeals body they operate under : No

    There are two official bodies, the BPA and the IAS. If you are unsure,
    please check HERE

    If you have received any other correspondence, please mention it here

    Attached Images Attached Images

  4. #4

    Default Re: HX/Gladstone ANPR PCN Claimform - 10mins overstay - Damside street car park, Lancaster

    To answer your question as to why they are asking for this amount is simple. They made it up.

    Now, the parking co , egged on by Gladstones, the solicitors that are also the parking trade association, the IPC in a different dress so they have a vested interest in pushing this to get you to pay up as they earn a hishonest few quid out of it. That is why the bill is 160 and not the 100 original charge.

    As for the missing letters, the law says they were delivered so even if you didnt get them because they didnt really send them then they are deemed delivered and you chance for examining that will only come if the matter gets to court.

    because you have phoned them they think you are worried about thsi and therefore sending the usual get knotted letter wont work in your case so if the car aprk is near to you then getting some pictures of the sigange will help us no end as they will be the best thing to start to clobber them on.

    Now tell us about the original parking event, what did you pay and so on.
    Once we have seen the signage the we will offer a suitable response that may make them change their mind about court but to be honest I doubt it as they think you are ripe for plucking

    as they have given you 30 days to respond then you have plenty of time to do some digging and reporting back here.

    HX are fairly new on the scene and are keen on court but ahve clocked up a couiple of losses on the claims we became aware of so you stand a very good chance of seeing them off without actually having to get as far as court


  5. #5
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    Default Re: HX/Gladstone ANPR PCN Claimform - 10mins overstay - Damside street car park, Lancaster

    Thanks for the quick response. I went visiting a friend who is also a student that lives at a building owned by the car park on the 04/03/2018. I think i arrived there at 4.45pm or 5pm. it's been too long. another lesson is to pay by card going forward.

    I paid for 2 hours to start off with and when I realised I was going to stay longer, I went and topped up for another hour. In total I paid 3 in cash. I got back to the car about 5-10mins late as it was pouring with rain which I know is no excuse and that's what they are intending on charging me for.

    Attached is their signage, luckily my friend still lives there so she went downstairs to take the picture. I can see from the signage that it's saying that no free parking periods. Does that mean i am guilty?

    I think it is unfair that they are allowed to do this to people especially re missing letters. I'm learning a lot today.

    Attached Images Attached Images

  6. #6

    Default Re: HX/Gladstone ANPR PCN Claimform - 10mins overstay - Damside street car park, Lancaster

    Hi
    I have looked on Google Street view of this site and there is no terms and conditions visible anywhere except on the right as you enter. One small sign which is easily missed.


    You paid 3 so that entitled you to 3 hours parking. In fact you overpaidicon as it is 2.50 for 3 hours so they have suffered no loss whatsoever. As members of the BPA they must allow a grace period of 10 minutes MINIMUM so that would shoot any claim right out of the window.


    ignoreicon? Appeal? Looking at the paperwork, doubt they have much intelligence with the company and if you did appeal (and get rejected by them) they wouldn't want to follow through with the BPA.

    If you are asked to deal with any matter via private message, PLEASE report it.
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  7. #7
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    Default Re: HX/Gladstone ANPR PCN Claimform - 10mins overstay - Damside street car park, Lancaster

    Not sure what I should do. I'm thinking of appeal.

    It's so surreal on when i asked her for copy of the PCN which was supposedly sent out, she said she can't provide it.

    They should by law shouldn't they because i know whilst at work we normally request it from TfL and it's so weird how there is no PCN nor reminders sent to me. Everything just seems so fishy.

    What would you please advice I do for now?


  8. #8

    Default Re: HX/Gladstone ANPR PCN Claimform - 10mins overstay - Damside street car park, Lancaster

    please don't equate anything private parking sc@mmers do with TFL ETC etc
    they are PENALTY charge notices and are fines

    PPC's issue speculative invoices...totally different.

    PLEASE REFRAIN FROM HITTING 'REPLY WITH QUOTE' IF YOU ARE SIMPLY REPLYING TO THE LAST POST IN A THREAD..JUST TYPE!!
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  9. #9

    Default Re: HX/Gladstone ANPR PCN Claimform - 10mins overstay - Damside street car park, Lancaster

    you cant appeal and if you try they will make mincemeat of you so stick with us. Also the sign you psoetd up makes no mention of charging you 100 for overstayiong so they cant and that is that. They atre also apparently members of the IAS, which doesnt exist any more. Their BPA membership is as assocaite members so you could never have appealed to them anyways.

    You need to stop panicking and flustering and start preparing for a fight As said, I bet they have you down on their mugs list after your phone callicon but never mind, we will pen a suitable response. As for GUILT? no such thing, it is a contract we are arguing about and that sign doesnt offer one that allows them to charge you for overstaying so you havent broken it.

    I will pen somehting suiyable tomorrow but first get your friend to photogrpah the entrance to the car park from the public highway and also photograph the meter you shove the money in so we can see the wording on it clearly. that last bit is the actual contract but if it is as sloppy as this sign no worries.

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  10. #10
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    Default Re: HX/Gladstone ANPR PCN Claimform - 10mins overstay - Damside street car park, Lancaster

    Good morning all,

    Attached are the pics are requested. Thank you.

    These kind of companies are day light robbery and i'm surprised they are allowed to exist.

    Attached Images Attached Images

  11. #11

    Default Re: HX/Gladstone ANPR PCN Claimform - 10mins overstay - Damside street car park, Lancaster

    Well these signs are different from what they were on Google Street View. Were there any terms and conditions visible AT the P&D machine? There is no mention of a discount period that I could see.


    I will check online to see if they have applied for planning permission as the changes made from the old to the new images are quite different.

    If you are asked to deal with any matter via private message, PLEASE report it.
    Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor
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  12. #12

    Default Re: HX/Gladstone ANPR PCN Claimform - 10mins overstay - Damside street car park, Lancaster

    your pictures are almost illegible and we cant see how the big sign shown in the earlier post fit in to the scheme of things. There is also another sign to the right of the entrance that isnt reproduced and loads of little ones scattered about. We need to see all of them and be able to read them, which we cant as small jpg's.

    Howver, there is nothing on the meter that says you owe 100 for anything and that is the actual contract you accepted by feeding the meters so the rest of the sigage is just for decoration rather than having an effect on what you considered..

    get back to us pronto with the better pictures and we will pen you that letter


  13. #13

    Default Re: HX/Gladstone ANPR PCN Claimform - 10mins overstay - Damside street car park, Lancaster

    These are the images so far in PDFicon format

    Attached Files Attached Files
    We could use your help
    PLEASE HELP US TO KEEP THIS SITE RUNNING


    Please note that my posts are my opinion only and should not be taken as any kind of legal advice.

    If I've helped you at all, please feel free to click on the little star under my posts and leave feedback
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  14. #14

    Default Re: HX/Gladstone ANPR PCN Claimform - 10mins overstay - Damside street car park, Lancaster

    What a cheek gGadstones have advising the OP to act reasonably and proportionately. Like they would know!

    Interesting that HX thinke that just because they advise motorists that should they stay in the car park for longer than 10 minutes they become immediately liable for all their T&CS. They cannot be serious.

    And their ANPR takes images of the occupants of cars and bystanders too. Is that not a breach of GDPRicon?


  15. #15

    Default Re: HX/Gladstone ANPR PCN Claimform - 10mins overstay - Damside street car park, Lancaster

    Obviously HX need to read the ANPR instruction manual

    CCTV does that, but ANPR most certainly doesn't.

    We could use your help
    PLEASE HELP US TO KEEP THIS SITE RUNNING


    Please note that my posts are my opinion only and should not be taken as any kind of legal advice.

    If I've helped you at all, please feel free to click on the little star under my posts and leave feedback
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  16. #16
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    Default Re: HX/Gladstone ANPR PCN Claimform - 10mins overstay - Damside street car park, Lancaster

    Thanks everyone. My friend is away and not back till wednesday. I'll try and get someone else that is still around to take the pictures again.


  17. #17
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    Default Re: HX/Gladstone ANPR PCN Claimform - 10mins overstay - Damside street car park, Lancaster

    Good morning,

    Attached are pictures as requested. thanks

    Hopefully this pictures are much better quality.

    Do you want pics in PDFicon as well?

    Attached Images Attached Images

  18. #18

    Default Re: HX/Gladstone ANPR PCN Claimform - 10mins overstay - Damside street car park, Lancaster

    PDFicon files work much better because people can zoom in on them.

    HB


  19. #19
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    Default Re: HX/Gladstone ANPR PCN Claimform - 10mins overstay - Damside street car park, Lancaster

    Hello,

    Attached are the pictures in PDFicon format.

    In addition, I received a lettericon this afternoon from county courticon as they have issued a claim against me. How is this possible? Why are companies like this allowed to exist?

    Attached Files Attached Files

  20. #20

    Default Re: HX/Gladstone ANPR PCN Claimform - 10mins overstay - Damside street car park, Lancaster

    They are the "Invincible Gladstones" and will lose a well defended case anyway. best to acknowldge on line on MCOl ,
    pop up on the MCOL website detailed on the claimform.
    register as an individual
    note the long gateway number given
    then log in
    .
    select respond to a claim and select the start AOS box.
    .
    then using the details required from the claimform
    .
    defend all
    leave jurisdiction unticked.
    click through to the end
    confirm and exit MCOL.

    The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!
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