VM are trying to charge me £40 for an unreturned router.

I moved house and they sent me the packaging to return it two weeks after I moved out.

The router is probably still in my old place.

They are insisting that I go back, find it and send it to them or I will be charged the £40.

I'm reading stories on this forum of people being chased by debt collectors and credit scores being affected.

I'm scared of this.

Should I just pay the £40?

Dca's are not bailiffs

How long before you moved did you inform them you were moving?

29 days.

Because I didn't give them 30 days notice,

they charged me a very small, prorated amount to account for the extra day.

They told me over a live chat that they will be sending me a bag to my old address 10-14 days from the date of my notice (I have a record of this).

If they had done that, I would have been able to return the router before I moved out.

They instead sent it to me weeks after I moved out.

Do you no longer have access to your old address ?

Is it possible the new owner may still have it ?

Simply solution it to try and get it and return it if possible.

If they sent you the bag to your new address then obviously they had acted too late .

Andy

I don't have access to the old property.

They knew my moving out date and promised to send me the packaging to return the router 2 weeks before I moved out

- they instead sent it to me 3 weeks after I moved out. (This was all on live chat.)

They are saying that in spite of this, the T&C of my contract state that I am responsible for the equipment until it's returned and that I should've carried it to my new property.

send them the line chat

and you also want proof of where it says to remove equipment from where its registered too.

don't think you are allowed to do that without their written permission?

pers i'd ignore them.

but see what happens

Mmmmm.....

5. If you cancel under the cooling off period you must return any equipment with which you have been provided promptly, using the returns method provided with the equipment or otherwise notified by us to you. You will be responsible for the costs of returning the equipment to us and we may charge you our direct return costs (including by offsetting this against any money we owe you).

17. If you fail to return or make available for removal any item of the equipment which we have provided to you, you may have to pay extra charges for such equipment, including the replacement cost and reasonable recovery costs as set out in the price guides. In addition to our other rights, we reserve the right to bring proceedings against you for the return of our equipment.

I cant find anything with regards to removing the equipment to your new address in the event that have failed to arrange collection on time...whether it would be legally allowed.... and therefore can only assume that they acted late in collection....and making you the scapegoat for their inefficiency.

I suppose you could arrange with the new owner to " make available for removal " and inform VM to collect it. ?

Andy