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    • The Notice to Hirer does not comply with the protection of Freedoms Act 2012 Schedule  4 . This is before I ask if Europarks have sent you a copy of the PCN they sent to Arval along with a copy of the hire agreement et. if they haven't done that either you are totally in the clear and have nothing to worry about and nothing to pay. The PCN they have sent you is supposed to be paid by you according to the Act within 21 days. The chucklebuts have stated 28 days which is the time that motorists have to pay. Such a basic and simple thing . The Act came out in 2012 and still they cannot get it right which is very good news for you. Sadly there is no point in telling them- they won't accept it because they lose their chance to make any money out of you. they are hoping that by writing to you demanding money plus sending in their  unregulated debt collectors and sixth rate solicitors that you might be so frightened as to pay them money so that you can sleep at night. Don't be surprised if some of their letters are done in coloured crayons-that's the sort of  level of people you will be dealing with. Makes great bedding for the rabbits though. Euro tend not to be that litigious but while you can safely ignore the debt collectors just keep an eye out for a possible Letter of Claim. They are pretty rare but musn't be ignored. Let us know so that you can send a suitably snotty letter to them showing that you are not afraid of them and are happy to go to Court as you like winning.  
    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
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hermes broke my window shoving parcel through it


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Hermes Courier broke window stay shoving a parcel through my porch window.

The parcel wasnt for me but of 6 doors up and they didnt try delivering there or ringing my doorbell.

 

Made a complaint and that is where it all went wrong.

they mixed my name up with the intended recipient of the parcel.

 

The manager who I spoke to and agreed that I would get a mate to replace the catch and he would send something nice as a gesture of goodwill. Well it didnt arrive and

 

after a total of 12 more calls it turns out that the idiot didnt know what gesture of goodwill meant and so didnt do anything about it. No wonder he showed a lack of imagination when I asked him to think of something appropriate for the circumstance as people usually send flowers or chocolates.

 

When i get the notes read back to me he had noted that as I hadnt sent them an invoice number for the flowers to he couldnt pay for it and left it at that.

 

The customer services team cant read the complaints teams notes and vice versa so they have to email each other,

 

the managers dont return calls in the promised time and make their junior staff appear to be incompetent at best and liars at worst and no-one would take control of the mess

 

even the company chief exec denying he was the complaints dept overall boss but wouldnt say who was actually between him and them for "Data Protection".

 

Just the job title would have done but not just the word "manager" as that could be anyone or no-one.

 

They refused to send out stuff under a SAR as I wouldnt supply them with an email address ( they actually had it and I told them to stop being lazy and look at the notes but of course it was a different department that had that info).

 

They said they dont send things in the post - THEY ARE A POSTAL SERVICE how the hell do they think they deliver all of the other stuff broken by them, by teleporting it?

 

If they have any sense they would order a nice bottle of wine from Ocado and let them deliver it as they can manage to dispatch an order the same day (Hermes originally said it would take at least 3 days to deliver my GOGW as they are not a next day service and had seemingly never heard of Tesco online or Ocado) and not lose it or break it.

 

We will see what the end of the day brings as They will be using RM to deliver their AOS to the County Court should I decide enough is enough.

 

Truly they are the worst company to deal with I have come across as far as CS goesn and TalkTalk try to hold on to that crown with some pretty bad teams in the Phillipines and SA to navigate where Hermes all live in the same building in Leeds.

 

 

Only posting this becasue they have hidden under a stone on Facebook and their livechat has gone dumb as well. Funny coincidence?

Edited by dx100uk
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Hermes Parcelnet UK

Ms Catherine Lindsay

Director of Customer Experience

Capitol House

1 Capital Close

Morley

Leeds

West Yorshire

LS27 0WH

 

Email: [email protected]

 

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update on this, they decided to not use their imagination on their GOGW but sent flowers.

 

Unfortunately they mail merged my details with the person who was due the parcel and delivered them to the wrong address.

 

His wife has been so unimpressed by Hermes over the item I received being misdelivered 4 times for her she rejected the flowers anyway!

 

Hermes now owe me money for their breach of the GDPR by knowingly processing incorrect personal data (i had corrected their incorrect files already)

 

but they just scanned the barcode of the original parcel and sent the flowers there with my last name added to the full name of my neighbour so it read to Mr John Smith Ericsbrother. at 199 the street instead of ericsbrother at 109 the street

What a shambles

 

Also one fo their complaints team repatedly hung up on me because I was using my phone on loudspeaker and he thought the echo was a recording feedback.

 

Well, hearing impaired people who wear hearing aids struggle to use a handset and write at the same time as the positioning of the speakers arent conducive to actually hearing the other person.

 

So disability discrimination complaint lodged, they owe me about 2 grand as a minimum for damages under data laws and injury to feelings on vento scale.

 

About 10 grand if you take the top of the lower bands.

all over a but of plastic that is worth about 3 quid.

 

waiting for their legal dept to contact me.

Perhaps they ahve already couriered something round as compo but sent it to the wrong address and with the wrong name on no-one will ever be able to redirect it

 

the CEO is [email protected] but he prefers to hide away behind his lower echelons who cant find their own backsides with both hands

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got an email from hermes legal saying that they often deliver to an alternative address and I should be gratefu. That is as maybe but only if the person consents to take in the parcel, not have it shoved through a window without any attempt to enquire if I would accept the item or even see if I was in. they offered me £50.

County Court claim now made including damages for breach of GDPR, equalities Act and breach of contract when they sent someone round to apologise but only managed to cause more friction by telling more lies. They also claim they dont have the recordings of my phone calls so discrimination didnt happen. Well they know I do because I told them so.

Now will have to see what they send as far as SAR goes, I dont suppose it will be sent in time and probably to the wrong address as they managed to still get that wrong as they now confuse my address with 109 the avenue as that is where the courier though he was going. dont quite get that as it then should have been shoved through 199 the avenues window as the label wasnt wrong as far as house number goes.

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  • 1 month later...

I'm afraid that I have only just seen this.

 

It's a hilarious story. Well done on suing them and well done on getting your judgement. How much have you been awarded?

 

If I had seen it, I would have suggested that you also include a claim for trespass which would have increased your damages quite a lot.

 

If you have received the judgement, is it a forthwith judgement – which case you should put the bailiffs in

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approx £1700 for a £3 bit of plastic that costs £130+ to fit if I pay the actual nvoice.

 

 

My next step is to wait a week afer they get the judgement and then rather than have the matter transferred to the High Court so bailiffs ca be set lose is to ask for a winding up order. thjis costs £160 but the matter gets posted in the London gazette and their banks have to be informed and take any action they need to protect any creditors assets. this cant be stopped by filling out a N244link3.gif set aside, it has to go to a hearing even if that is so the claim can be struck out becuse they have paid.

 

 

 

I have to pay for the appointment of an Administrator and that will cost me £1600 but get a £45 BILLION stock market value international company by the balls for that.

 

 

these companues just dont take complaint form small people seriously and even dont feel embarrassed to have to sort out bailiffs as it never gets publicly reported but this does.

 

 

As originally posted a bottle of wine or a box of choccies and an apology would have done the job but they employ people as "managers" who are too stupid to react on their own initiative and dont have any real authority.

their lawyers put the most insulting suggestion that my neighbour had authorised Hermes to shove parcels through my window when he was out so they arent liable for the damage. I was looking forward to seeing their written authority for that as it would have to come on Sussex Police headed paper!

Edited by honeybee13
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My next step is to wait a week afer they get the judgement and then rather than have the matter transferred to the High Court so bailiffs ca be set lose is to ask for a winding up order. thjis costs £160 but the matter gets posted in the London gazette and their banks have to be informed and take any action they need to protect any creditors assets. this cant be stopped by filling out a N244link3.gif set aside, it has to go to a hearing even if that is so the claim can be struck out becuse they have paid.

 

 

 

I have to pay for the appointment of an Administrator and that will cost me £1600 but get a £45 BILLION stock market value international company by the balls for that.

 

 

 

 

 

 

Now all we need is for this to happen to the likes of ParkingEye and their compatriots - may make them sit up and take notice.

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  • 3 months later...
I have to pay for the appointment of an Administrator and that will cost me £1600 but get a £45 BILLION stock market value international company by the balls for that.

 

Love it! You should crowd fund it - I'd chip in - you'd only need 150 to 500 folk chipping in a bit each - well worth it to be part of a David & Goliath story. Keep the updates coming!

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court tomorrow so we will see. I sadly think that I wont get a judge to order this and Hermes have given some rather outlandish statements in their case but as only 15 minutes allocated it looks as though they will get it on the nod and there will be a new hearing via a set aside motion they put in after this request.

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court tomorrow so we will see. I sadly think that I wont get a judge to order this and Hermes have given some rather outlandish statements in their case but as only 15 minutes allocated it looks as though they will get it on the nod and there will be a new hearing via a set aside motion they put in after this request.

 

This seems to be something a bit missing here. What is the court appearance for?

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