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  1. #1
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    Default Athena ANPR PCN - overstay - LIDL Mablethorpe - High Street, Mablethorpe LN12 1EH

    Hi all,

    I'm trying resolve this issue with PCN I have received recently from Athena ANPR Ltd for overstay at Lidl.

    The overstay was 14 min. 35 sec.
    Arrived at 09:43:43 and
    left 11:28:18
    = duration 1:44:35
    Shops opens from 10AM Sunday.

    Short story, it was Sunday just before 10AM and I saw ppl outside Lidl so I thought it might be open. Parked my car and there was just a queue in front of Lidl..., so went for a walk, as this was my first stay in Mablethorpe. Off course I did forget to take my swimming shorts with me, so spend bit longer in Lidl, looking for shorts.
    Few days later got this PCN.

    I think this isn't fair as if you look at the time the shop opens and the time I have left the parking is just within 90 minutes. Normally I don't spend this much time inside the shop.

    Do you think I have a chance to get this PCN canceled ? Just want anyone's thoughts before I do appeal.

    1 Date of the infringement[s] 01/07/2018

    2 Date on the NTK 04/07/2018

    3 Date received 07/07/2018

    4 Is there any photographic evidence of the event?
    Yes. Driver and occupants not visible though.

    6 Have you appealed? {y/n?] post up your appeal]
    No. Here's the question: do I have to appeal to Athena and Lidl ? and what would be the best way to appeal, by post or email ? Also is there a template how to appeal, this will be my first time. Do I have to write my story or just complain how unfair they threat the customers ?

    7 Who is the parking company? Athena Parking

    8. Where exactly [carpark name and town] LIDL Mablethorpe - High Street, Mablethorpe LN12 1EH

    Appeals Body says the IPC.

    The occupants of the vehicle did shop in LIDL on the said day.



    Thanks for any help

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  2. #2
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    Default Re: Athena ANPR PCN - overstay - LIDL Mablethorpe - High Street, Mablethorpe LN12 1EH

    Forget Athena.

    Go directly to the Lidl CEO and lay it on with a shovel. Have a quick search of the forum for other Lidl threads and you'll get the idea.

    Clicky >> https://www.consumeractiongroup.co.u...rchid=10846299

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    Default Re: Athena ANPR PCN - overstay - LIDL Mablethorpe - High Street, Mablethorpe LN12 1EH

    agree,
    get on to Lidl and ask them to get this cancelled as the overstay is entirely down to waiting for store to open.

    You could let them know that the BPA code of practice allows a minimum of 10 minutes as a grace period and you believe that Athena are abusing their position by not considering this as the courts have decided that 15 minutes for queueing etc is reasonable, hence the MINIMUM and not maximum grace period.

    try the store manager first and then phone head office.
    If that fails then an email to their UK CEO usually does the trick

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  4. #4
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    Default

    Thanks for your reply,
    I have checked few threads before posting and seen a few of your posts,
    gives me a good idea how to deal with them and I'll contact them asap.

    I thought there has to be a trace that I have contacted/appealed Athena, but I'll get in touch with Lidl first.

    I'll get in touch with Lidl and post their answer here. Many thanks.


  5. #5
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    Default Re: Athena ANPR PCN - overstay - LIDL Mablethorpe - High Street, Mablethorpe LN12 1EH

    Hi. It might be an idea to post up on this thread what you plan to say to Lidl so we can make sure you don't drop yourself in it inadvertently.


    It may have been said already but it's best not to email this as it could be passed on to Athena and then they'll have a way to harass you for free.


    HB

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  6. #6
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    Default Re: Athena ANPR PCN - overstay - LIDL Mablethorpe - High Street, Mablethorpe LN12 1EH

    Quote Originally Posted by n3wsreader View Post
    The link you have provided doesn't seem to work.
    Fixed that now

    We could use your help
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    Default Re: Athena ANPR PCN - overstay - LIDL Mablethorpe - High Street, Mablethorpe LN12 1EH

    Hopefully you won't need to deal with Athena but if you do please ensure that you do not identify yourself as the driver.

    At the moment they only have your address as the keeper not the driver
    . If they cannot get the driver's name and address they are stuck without POFA.

    So when you appeal etc say the driver didn't see the notices for example rather than I didn't see the notices.

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    Default Re: Athena ANPR PCN - overstay - LIDL Mablethorpe - High Street, Mablethorpe LN12 1EH

    Sorry HB-your post was not showing when I first clicked on this thread.


  9. #9
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    Default Re: Athena ANPR PCN - overstay - LIDL Mablethorpe - High Street, Mablethorpe LN12 1EH

    DF,
    link still not working

    My time as a Police Officer and subsequently time working within the Motor Trade gives me certain insights into the problems that consumers may encounter.
    I have no legal qualifications.
    If you have found my post helpful, please enhance my reputation by clicking on the star. Thank you
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  10. #10
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    Default Re: Athena ANPR PCN - overstay - LIDL Mablethorpe - High Street, Mablethorpe LN12 1EH

    Quote Originally Posted by Gick View Post
    DF,
    link still not working
    Damnit, I even tested it. I dunno then, I give up

    We could use your help
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    Default Re: Athena ANPR PCN - overstay - LIDL Mablethorpe - High Street, Mablethorpe LN12 1EH


  12. #12
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    Default Re: Athena ANPR PCN - overstay - LIDL Mablethorpe - High Street, Mablethorpe LN12 1EH


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    Default Re: Athena ANPR PCN - overstay - LIDL Mablethorpe - High Street, Mablethorpe LN12 1EH


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    Default Re: Athena ANPR PCN - overstay - LIDL Mablethorpe - High Street, Mablethorpe LN12 1EH

    Quote Originally Posted by DragonFly1967 View Post
    Damnit, I even tested it. I dunno then, I give up
    Quote Originally Posted by lookinforinfo View Post



    Think you may find that using a general search changes each time it is searched whereas individual threads do not. Might be a glitch that needs investigating.

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  15. #15
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    Default Re: Athena ANPR PCN - overstay - LIDL Mablethorpe - High Street, Mablethorpe LN12 1EH

    Quote Originally Posted by ericsbrother View Post
    agree,
    get on to Lidl and ask them to get this cancelled as the overstay is entirely down to waiting for store to open.

    You could let them know that the BPA code of practice allows a minimum of 10 minutes as a grace period and you believe that Athena are abusing their position by not considering this as the courts have decided that 15 minutes for queueing etc is reasonable, hence the MINIMUM and not maximum grace period.

    try the store manager first and then phone head office.
    If that fails then an email to their UK CEO usually does the trick
    Can't really talk to the store manager as I live 100 miles away and I just had a chat with head office and they said to appeal to Athena, as the PCN says on the back and they said it will more likely be canceled by Athena.
    From what I hear it's a waste of time to contact them, therefore I'm writing a letter now to the CEO Mr Christian Hartnagel, where I describe the 14 minutes overstay (enclose receipt) and the BPA code of practice that allows a minimum of 10 minutes as a grace period and I that I feel harassed by receiving such letter and I'll use terms such as my car and the driver. In the end I'll ask him kindly to cancel this PCN.

    What would be the best form of contacting Lidl, by sending them a letter or an email which is more convenient ? or both ? email through Lidl website, Customer Service Enquiries ? or is there a direct email to the CEO ? thanks.


  16. #16
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    Default Re: Athena ANPR PCN - overstay - LIDL Mablethorpe - High Street, Mablethorpe LN12 1EH

    I wouldn't be describing the BPA Code of practice to be honest. Athena are IPC members

    Here's the relevant CoP for AOS Members. https://theipc.info/uploads/-imXk-gE...une%202017.PDF

    The grace period is mentioned at 15.2

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