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    • Just to clarify then, should the reason I am disputing the debt be that they have not supplied all the relevant paperwork (CCA) and the debt is therefore unenforcable?
    • https://www.consumeractiongroup.co.uk/topic/406231-the-pre-action-protocol-for-debt-claims-is-made-by-the-master-of-the-rolls-as-head-of-civil-justice-1st-oct-2017/#comment-5145126  
    • Quick update. I've now recieved a letter before action from them with a PAP form to return enclosed, still no credit agreement however. I assume just a case of following the PAP thread and returning form with no CCA as the reason?
    • Thanks for coming back and letting us know. Obviously we totally disagree with their decision.  Their remortgaging could only have gone wrong if they had ended up with a CCJ.  And how do you get a CCJ?  If you lose in court and then defy the court and don't pay.  Even if you lose in court, you don't get a CCJ as long as you pay within the 30 days ordered by the court.  Even had they lost in court the judge would have disallowed the interest and the £70 Unicorn Food Tax that PE made up.  There was no advantage whatsoever for giving in and paying now. But thanks to you for letting us know - a hell of a lot of users don't.
    • Hi everyone.   Before I say anything, TFL finally responded to the email I sent last week:   Thank you for your email, we acknowledge the signed documents you have returned in preparation for your hearing.   We note that this matter is causing you some stress and anxiety, however this is not a reason for TfL to discontinue proceedings. It is not unusual for passengers that have been summonsed to court to experience these symptoms, and we do have some empathy with your concerns.   However, as previously stated, TfL do not accept out of court settlements, and you will have the opportunity at your hearing, to provide your mitigation to the court prior to a decision being reached by them on how they intend to deal with this matter (usually a fine).   I am sorry that this decision is not more favourable.   Yours sincerely   James Vallis     At least he sounds more sympathetic in this email…   Only one week to go until the court hearing and I am so so nervous. I’ve prepared some questions and answers in preparation for what to say to the magistrate. It will help calm me down if I know roughly what to expect. If you could give feedback on it that would be great. If you have anything to add please do let me know.   As far as I know the court hearing will happen in these stages: Introduction and statement of facts Pleading guilty for the journeys I made with my mother’s card Penalty sentencing Appeal (if charged with a criminal record)   Am I guilty? Yes.   Why did I not pay the fare legally? Last year there was a lot going on in my life and I was struggling financially so to relieve some of this I used my mother’s Oyster card. I know it’s not an excuse and it’s still wrong.   Why do I not accept a criminal record? I really don’t want it to affect my chances of finding a job in the future. I will be the one earning money in my family so I am doing my best and studying hard to be able to get a good job. A criminal record would mean that regardless of how hard I’m working I won’t get the job I want after I graduate. This fills me with so much regret, sadness and disappointment in myself. I just want to be a good daughter for my mother because she’s already had to deal with many hardships in her life and I don’t want to make it any harder for her.
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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HSBC UK DSAR Non-Compliance (GDPR)


Redmountie
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at the bottom of one of the posts.

 

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HSBC UK have not complied with my Data Subject Access Request (SAR), submitted under the new General Data Protection Regulation (GDPR).

 

The DSAR was requested on 16/06/2018 and should have been disclosed by 17/07/2018.

 

16/06/2018 - Request sent to HSBC UK for DSAR under new GDPR

 

18/06/2018 - Acknowledgement email received from HSBC UK Customer Care Team

 

22/06/2018 - Acknowledgement letter received from HSBC UK Data Protection Office

 

17/07/2018 - Data not received, so contacted HSBC UK who stated that they were not aware of this request and have not even started to gather data for the disclosure

 

17/07/2018 - Internal complaint made to HSBC UK Customer Complaints Team

 

18/07/2018 - Complaint made to Data Protection Office and Letter Before Action sent to HSBC UK.

Telephoned Data Protection Office and confirmed that they have received both email and LBA.

 

When asked for timescales in relation to compliance for my DSAR,

a team manager has advised they don't know and cannot give any timescales.

I have made them aware I will be reporting the non-compliance to the ICO, but they didn't seem at all bothered.

 

18/07/2018 - Information Compliant Handling Form submitted to ICO

 

18/07/2018 - Complaint acknowledgement received from ICO

 

Next steps:

 

Now waiting for the Data Protection Office to make contact with me to progress DSAR and also waiting for HSBC UK complaints team to pick up the complaint.

 

No doubt this will be towards the end of the 8 FCA timescales!

 

Also,

waiting to see if HSBC UK will comply within the 5 working days afforded to them in my LBA.

 

I very much doubt they will,

due to the large amount of data they will need to gather,

redact and securely send on to me.

 

Will potentially need to look at submission of a POC for a County Court claim if not.

 

Submitting a GDPR POC is unchartered territory for me,

so if it comes to that point,

could really do with some help.

 

Hints/Tips:

 

Some may already be aware of this, but I was not.

None of the calls received at the HSBC UK Data Protection Office are recorded.

 

So when I asked for copies of all recordings to their department, they advised me of the above.

 

Also, HSBC UK Data Protection Office don't advertise or easily give up there email address.

So if you do need to email that team,

you can do so here

[email protected].

 

It definitely works,

as I have emailed them my LBA and complaint letter and they have received it the next day.

Edited by dx100uk
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So HSBC have now sent me the full data disclosure as a result of the LBA. I have still made a complaint to the ICO, asking them to make a statutory assessment as to whether or not HSBC has complied with it’s legal obligations under the General Data Protection Regulation. I am also awaiting the results of their internal complaint process.

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  • 2 weeks later...
  • 2 weeks later...

So, I had full SAR disclosure from HSBC. Unusually, they responded to my complaint within 3 days, instead of the usual 8 weeks (as per FCA guidelines). HSBC were very keen to resolve the issue at first point of contact. They offered £250 in compensation, which I have now accepted.

 

I have still submitted a complaint to the ICO, more to make them aware of the non-compliance by HSBC.

 

Admin/Mods this thread can now be closed.

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  • 2 weeks later...

I have a non_compliance issue With HSBC UK too.. I am currently waiting for reply from the ICO. HSBC have not contacted me further to let me know if they are or are not going to comply to the SAR i filed nearly 3 months ago now..

 

Has anyone got more information about getting LBA and starting county court action.. I am in Australia right now, and need to organise to get the action taken in the UK...

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I have a non_compliance issue With HSBC UK too.. I am currently waiting for reply from the ICO. HSBC have not contacted me further to let me know if they are or are not going to comply to the SAR i filed nearly 3 months ago now..

 

Has anyone got more information about getting LBA and starting county court action.. I am in Australia right now, and need to organise to get the action taken in the UK...

 

 

start your own thread or it may get missed as this thread closed

:mad2::-x:jaw::sad:
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