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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
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Printer Problems a HP 1510 Deskjet blank pages


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Morning all

 

I have a HP 1510 Deskjet printer that has normally worked fine till today!

 

It is just printing blank pages, I replaced the ink not long ago so unless it has dried up in the heat I am at a loss, I have tried the usual routes, I;E Troubleshooting and it did say something about the USB cable so did what it suggested but it not even print a test paper as it comes out blank!

 

I was trying to locate how to see if the ink is alright but not able to find out?, the printer worked fine last time I used it

 

Thanks in advance for any help/info xx

 

Sandy

R.I.P my beautiful grey ghost, gone but never forgotten, taken so suddenly, 04/07/2004 ~ ~ 02/03/2017

Gone but never forgotten,Little Miss Sunshine, Alisha Marie. 15/12/2005 ~ ~ 13/02/2006

Our  beloved Dalmatian Jazz,  gone to join Wal at Rainbow Bridge, hope you are now pain free .  20/9/2005 ~ ~ 24/3/2019

 

 

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In order to decide if it is a problem with your computer or the printer, you should print out a test page directly from the printer.

 

There will be a way to do this but you will have to look at the manual or search online. It will be something like pressing the power switch and at the same time holding the paper feed button – something like that.

 

If it prints out a blank test page then you know that is the printer. If it prints out a complete test page then you notice your computer setup.

 

How is long since you haven't used it? If it is the printer then the most likely problem is that the ink has dried in the nozzles – if you haven't used it for some time.

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Tried all that Bank fodder, prints out a blank test paper as well, last used a round a month ago

R.I.P my beautiful grey ghost, gone but never forgotten, taken so suddenly, 04/07/2004 ~ ~ 02/03/2017

Gone but never forgotten,Little Miss Sunshine, Alisha Marie. 15/12/2005 ~ ~ 13/02/2006

Our  beloved Dalmatian Jazz,  gone to join Wal at Rainbow Bridge, hope you are now pain free .  20/9/2005 ~ ~ 24/3/2019

 

 

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Okay, that must mean that the nozzles are clogged. I expect that in this heat a month of non-use as allowed the ink in the nozzles to dry up/cake up.

 

You could try the techniques in these two videos and also search elsewhere for advice on how to unclog nozzles.

 

youtube.com/watch?v=p0tm8dNeE2A

youtube.com/watch?v=M3QuVLHtT_o

 

youtube.com/watch?v=1ggaTZWNcwM

 

I think these videos suggest that you use distilled water. That's probably the best thing to do to begin with but ultimately rather than chuck the printer out you could decide to try isopropanol which you can get from Amazon very cheaply.

 

After you have done the rest of the cleaning bits, leaving an isopropanol soap rag under the nozzles where they pass over the printer can allow vapours to come up and to loosen the ink.

 

If you aren't using a printer and particularly if the weather is hot then it is generally a good idea at least to run a nozzle check once a week or so to get a bit of fresh going through.

 

Let us know what happens

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thanks Bankfodder I will look on you tube once have copied the link down :)

 

Sandy xx

R.I.P my beautiful grey ghost, gone but never forgotten, taken so suddenly, 04/07/2004 ~ ~ 02/03/2017

Gone but never forgotten,Little Miss Sunshine, Alisha Marie. 15/12/2005 ~ ~ 13/02/2006

Our  beloved Dalmatian Jazz,  gone to join Wal at Rainbow Bridge, hope you are now pain free .  20/9/2005 ~ ~ 24/3/2019

 

 

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use isopropanol is a spray bottles and spray the pads and tubes

for a 1510 to still be working today I quite a feat

we ditched all ours years ago.

 

 

take the cartridge out look on the bottom and you'll see a series of black lines in the bottom gold 'plate'

get a baby wipe and wipe across them

if you don't get ink

the cart is dry.

 

get a syringe with about 10-15ml of iso in it drill a tiny hole in the top green casing

insert needle to the bottom of the cart

slowly expunge the syringe as you slowly remove the needle

ie distributing the iso throughout the internet sponge.

 

try the baby wipe trick again.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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when I ran the trouble shooter this is what I got

 

Problem with printer

 

User initiated troubleshooting on a USB device

R.I.P my beautiful grey ghost, gone but never forgotten, taken so suddenly, 04/07/2004 ~ ~ 02/03/2017

Gone but never forgotten,Little Miss Sunshine, Alisha Marie. 15/12/2005 ~ ~ 13/02/2006

Our  beloved Dalmatian Jazz,  gone to join Wal at Rainbow Bridge, hope you are now pain free .  20/9/2005 ~ ~ 24/3/2019

 

 

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that wont resolve it

 

the videos or as I posted is one way

check the card has ink like I said with a baby wipe.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Have a wee look at this HP link: https://support.hp.com/in-en/document/c03286146

 

You could try installing and running that to see what it says.

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Thanks Stu, I did that and it shows my black ink has gone! I only not long replaced it as well, Bank fodder I will try the baby wipe test as well, thanks for the help and advice xx

 

Sandy

R.I.P my beautiful grey ghost, gone but never forgotten, taken so suddenly, 04/07/2004 ~ ~ 02/03/2017

Gone but never forgotten,Little Miss Sunshine, Alisha Marie. 15/12/2005 ~ ~ 13/02/2006

Our  beloved Dalmatian Jazz,  gone to join Wal at Rainbow Bridge, hope you are now pain free .  20/9/2005 ~ ~ 24/3/2019

 

 

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Thanks Stu, I did that and it shows my black ink has gone! I only not long replaced it as well, Bank fodder I will try the baby wipe test as well, thanks for the help and advice xx

 

Sandy

 

If the ink cartridge is clogged often the printer can't read how much ink there is in it so it will show as empty even if it isn't.

 

On most printers there's the ability for the printer to run its own cleaning routine to clen nozzles. Usually a basic clean and then a deep clean option if the basic doesn't work. Go to PC control panel and select the printer and look through printer properties. Usually there's a tab called 'maintenance' or similar and it's probably there.

 

If all else fails buy a new ink cartridge!

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thanks Ethel I will try it, why does ink cost more then the printer! never understood that lol xx

 

Sandy

R.I.P my beautiful grey ghost, gone but never forgotten, taken so suddenly, 04/07/2004 ~ ~ 02/03/2017

Gone but never forgotten,Little Miss Sunshine, Alisha Marie. 15/12/2005 ~ ~ 13/02/2006

Our  beloved Dalmatian Jazz,  gone to join Wal at Rainbow Bridge, hope you are now pain free .  20/9/2005 ~ ~ 24/3/2019

 

 

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why does ink cost more then the printer! never understood that lol xx

 

Marketing strategy. Sell the printer for very little and make your profit on the inks.That's why printer manufacturers try all sorts of things to prevent you using cheaper compatible cartridges instead of their own very expensive ones.

 

 

Shaving industry, razor blades, has the same strategy.

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:madgrin::madgrin::madgrin::lol::lol:

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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