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Hotels.com Refusing Access to Account After Promising Refund


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I booked a hotel last week on Hotels.com.

I found it a lot cheaper on another website, filled out the online form for a price guarantee and Hotels.com responded and confirmed they would match it.

I was told that I should pay the hotel directly and then within 72 hours after check out I would be refunded..

 

I did all of this,

on day of check out I contacted them and they said to wait a little longer.

They then said that they would not do the price match as they could not verify it, I said I am not accepting that etc.

They said they would but they said that my details are not matching (email or telephone number that I booked with).

 

I am 100% sure that I booked with the details I have given them, plus I have email confirmations of my reservation going directly to my email that I have given, along with my phone number.

 

They have told me that they cannot do anything without the correct details.

I have provided screenshots etc but they are not having it.

I think that hotels.com have changed my details so that I can not benefit from the price guarantee.

 

Any idea what I should do? It is quite a bit of money that I am due back!

 

Thanks!

Edited by dx100uk
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OK, phone up the card issuer, and do a visa chargeback.

 

https://www.consumeractiongroup.co.uk/forum/showthread.php?473626-Section-75-and-Charge-Back..-gt-Whats-the-difference-and-how-to-utilise-them

Edited by Andyorch
Link replaced with CAGs

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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section 75 with a credit card

they are equally responsible.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Done the sec 75 yet?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Done the sec 75 yet?

 

Not yet, I will at a last resort.

I am still pursuing them.

 

They have said they have contacted a special team who are getting back to me by Tuesday.

If that doesn't work then I will have to do sec 75.

 

I just feel bad as the hotel was great and it is a large amount of money that should be refunded by Hotels.com.

Edited by dx100uk
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They have said they have contacted a special team who are getting back to me by Tuesday.

That's a lie, did they tell you that over the phone?

 

 

Sec 75 should be your first resort, not your last.

 

 

That way then the Hotel will choose their third party management more carefully.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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stop conversing via medium whereby you have no written record

they'll say anything on the phone to make you go away.

 

sec 75 will bring extra powers into force that will prevent them from stringing this out.

do NOT talk on the phone to the Transaction Processing Team

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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No need to keep hitting reply with quote

Just type..

 

Do the sec 75 let them work it out..

Stop being nice to fleecers!!

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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