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    • Paragraph 18 – you are still talking about Boston stolen items. About time this was fixed??? Paragraph 19  In any event, the claimant's PS5 gaming device was correctly declared and correctly valued. The defendant accepted it for carriage and was even prepared to earn extra money by selling sell insurance in case of its loss or damage. New paragraph 20 – this the defendant routinely sells insurance in respect of "no compensation" items (a secondary contract contrary to section 72 CRA 2015) new paragraph above paragraph 20 – the defendant purports to limit its liability in respect of lost or damaged items. This is contrary to section 57 of the consumer rights act 2015. The defendant offers to extend their liability if their customer purchases an insurance cover for an extra sum of money. This insurance is a secondary contract calculated to exclude or limit their liability for the defendants contractual breaches and is contrary to section 72 of the consumer rights act 2015. New paragraph below paragraph 42 – the defendant merely relies on "standard industry practice" You haven't pointed to the place in your bundle of the Telegraph newspaper extract. You have to jiggle the paragraphs around. Even though I have suggested new paragraph numbers, the order I have suggested is on your existing version 5. You will have to work it out for your next version. Good luck!   Let's see version 6 Separately, would you be kind enough to send me an unredacted to me at our admin email address.
    • i think theres been MORE than amble evidence of that and am astonished that criminal proceedings haven't begun.
    • Yep, those 'requirements' not met to shareholders satisfaction seem to me to be: 1. Not being allowed to increase customer bills by 40% (of which well over 50% of the new total would NOT be investment) 2. 1 plus regulators not agreeing to letting them do 'things in their own time (ie carry on regardless)
    • As already mentioned freely available "credit scores" are fairly useless. All lenders have their own "credit scoring" system, that for obvious reasons they don't divulge. And they're "scored" differently to the freely available ones. As soon as they could, we've always encouraged our two children to use credit cards responsibly... Pay off in full, etc, to generate good history. It's paid off. At quite young ages, they have both obtained loans for cars, mortgage and their credit card limits are through the roof. Personally, I have shifted debt around a lot on credit cards (even financed a house purchase once at 0% 😉) and I've only ever been refused a credit card once, sorry twice by the same company, over many years. They must have something very different in their lending criteria. You're a tight one, Mr Branson.
    • Hi DX - quick question, what is the bank likely to do when they get my letter of change of address ? also what is the worst they can do? thanks J1L
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QCS Engines, Wetherby engine rebuild problem


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i need some advice

 

we bought a vw t5 which had few problems with engine and gearbox

 

we decided to give it to a company to rebuild the engine and gearbox at a cost of £5300

 

in may 2017 he said it would be about 4 weeks

eventually we pick it up sept 2017

 

from the day i got it back it smoked ,the company said run it in

it never got better

 

then we got an oil leak from the rocker cover gasket which was to bad to drive back to company as its about 100 miles away

it cost me another £620

 

it kept smoking

i called the company again and he said it was our cheap turbo,

 

we had it taken off to find it was fine except the silicone sealant on the gasket which he denied doing,

eventually he convinced me enough to change the turbo, another £1000

and after this it still smoked

 

i decided to take it to a vw specialist else where

they stripped it to find quite a lot of things wrong

and its going to cost about £5000 for the engine build and gearbox as that has never performed correctly either.

 

They can provide photos and proof of poor workmanship I have sent a letter recorded asking for a refund on the advice from CAB , with no response, what should I do next?

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Well it sounds as if you've been led around by the nose – and enjoyed it.

 

It's about time you stopped all this nonsense and took control.

 

Which is the company that has done this work?

 

You need to get an independent expert opinion of the quality of the work done and what is needed to repair it.

 

Do this quickly. It may cost you But on the other hand you don't seem to be averse to spending money.

 

Once you have your expert diagnosis, should then get to independent quotations for doing the work – and make sure you go to reputable places this time where you will also get guarantees.

 

 

Once you have this, then you should probably go straight ahead and send them a letter before claim giving them 14 days or you will start a legal action. If you're not prepared to do this then don't bother. Don't bluff – just give up.

 

We are happy to help you. Which company you dealing with? Also maybe you can tell us more about the vehicle – what's its value?

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qcs wetherby , the value of the van is £8000 , yes prepared to take legal action, the garage its at is emailing repair quote as they strip it , its at a vw specialist now with good reviews lesson learnt.

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It would have been much better not to have started the remedial work yet but to give QCS Engines notice of it and give them an opportunity to carry out their own inspection.

 

As you have already started, I suggest that you contact QCS Engines immediately and let them know what is happening and give them a copy of the written quotation that you have.

 

Tell them that in view of the ongoing problems with them and your need for the vehicle, you have decided to mitigate your loss and put the vehicle into a reputable repair immediately – but they are free to carry out their own investigation if they want and to contact the vehicle repairer for further information.

 

This will look much better for you in court because otherwise they may say that they were given no opportunity to consult with potential repairers or to carry out their own inspection.

 

It seems to me that you have excessively delayed sorting out the problem – and all of a sudden you are doing things in a rush. Definitely the wrong way round.

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we were in the position that having paid out all that money it wasnt running right and to take it back for him to land us with another massive bill and be without the van for a further 5 months wasnt possible.

 

we took it to vw specialist not expecting what he has discovered but instead something simple that had maybe been overlooked

we are left horrified at the engine build we have paid for has to be as good as re-built, parts missing and poor workmanship things have been codged.

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Well get it all in writing – and get it to the other side as quickly as possible. It would have been better to get the diagnosis and an independent quotation and then provided to them before beginning any work. However, you have started the work so make sure it is all properly documented, photographed – whatever so that it is fully recorded.

 

You will need to have a full assessment of the work which was done by QCS Engines so that you can then proceed against them. You need to be as open as possible and let them know as far as possible what is happening.

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