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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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Parking Charge Notice to Keeper for 11 minutes


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Hello,

 

I have Entered Crawley NCP carpark Opposite TAJ.

Which is pay and display car park without any entry and exit bariers .

 

After entered i got a phone call it's took 8 minutes the reason i need to park my meeting was canceled i got a phone call from them then i left car park i have stayed just 11 minutes 30 seconds.

 

After 13 days i have received a parking charge £100 and if i pay within 14days i have to pay £60.

 

Please kindly advise me what i have to do ?

shall i need to pay or i can ignore it?

 

Many thanks

Kind Regards

parking charge.pdf

Edited by DragonFly1967
Redacted document and converted to PDF
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Hi and welcome to CAG. I have had to unapprove your attachment as it contains all your info. Could you please hide all names, addresses, registration numbers, reference numbers aand any bar codes and upload as a pdf please

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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once we have seen the redacted NTK we will be able to comment on whether it fits the protocols of the POFA or not. If it doesnt that allows you to follow a particular path and successfully see of their demands, albeit in a long and tortuous way. If they have got it right then a simple letter stating that there was no parking event and no contract formed as after considering their offer you decided to not accept it and this too 11 minutes. As the BPA grace period is a MINIMUM time allowed you expect them to show sense and cancel rather than enter into a protracted argument NCP will lose

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I've redacted the document and added it to the OP.

Please note that my posts are my opinion only and should not be taken as any kind of legal advice.
In fact, they're probably just waffling and can be quite safely and completely ignored as you wish.

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wording a bit vague about whether the money is due as part of the actual contract or breach of contract but this often gets lost when it comes to a court showdown.

I would suggest that you write and tell them that the driver entered the car park, considered the offer of a contract and as they decided that it want economical to parke there they left having rejected the offer of the terms specified. As this is a P&D car opark the contract is not formed intil the offer is accepted by the driver inserting the money into the ticket machine. No payemnt was made so no contract formed. Also the BPA CoP give a MINIMUM grace period of 10 minutes for such actions by the driver and as the vehicle was there for 11 minutes it would be clear to anyone that there was no parking event and the contract offered and the POFA are concerned solely with parking, not anything else. Any supposed debts due to the actions of the driver are strongly denied

 

The keeper thus requests that NCP cancel this demand forthwith as it is flawed in its concept and would in any case be considered de minimis

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