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    • thanks ae - yes  I understand the claims are between me and the lender.  But with regards to the order for sale the judge specifically said it is the receiver who is appointed to sell - and he hasn't/ and isn't - which is why I am asking if I can apply to the court v the receiver for an order for sale right now?   The receiver is not part of the current proceedings heading to trial.  But he is responsible for selling the property - and he has consistently rejected offers over >5y.   This is specifically why I would like to understand if I can apply to the court to enforce the sale ??? As above - The judge has said otherwise the order for sale v the lender has to be dealt with via the trial.  Which they have deliberately delayed via the adjournment. Valuation is an issue. The lender chose the valuer.  I paid but his report basically belongs to and is referred to by the lender.  He did a prof valuation without doing a site visit.  He had done a site visit 5 months earlier for different potential lender.  The 1st valuation he erroneously did as fh.  He just did a re-write 5m later - but kept the same value for lh. I had a great offer on the table from a niche buyer which would have cleared the loan and given me a lot of £s.  But the lender rushed through the repo and the buyer got spooked and ran.  The lender then slashed the price by 30%+ from their valuation (fire sale price?).  As you suggest - they fully expected potential buyers to quickly grab the property at such a discount.  But it turned out they couldn't.  The market had dropped anyway. Then covid hit.  Every potential buyer was questioning the valuation.  The lender and receivers actions have eroded the equity.  This wouldn't make sense to any normal lender.  99.9% would have just sold to the 1st buyer willing to transact.  The lender/ receiver had such a willing buyer on day 1 of marketing.  But they spent 15months trying not to sell to them.  As I said, disclosure shows the ceo wanted (wants?) to keep it for himself - so common sense didn't (doesn't) prevail.   The lender has made a MoneyClaim v me.  I am disputing it because I maintain it is their actions that has caused the erosion of equity/ a debt to accrue. The lender's problem now is that they have spent so much money and added so much interest over 5y that they cannot sell the property for what they need/ want.  They are trying to blame me for this.  But it is their fault; not mine - because I am not in possession or in charge of selling it. As I also said above - if there is some legal reason why I cannot make an application to the court for an order for the receiver to sell - then can I ask the other entity which has a charging order and threatened to do so. ???    
    • We registered our child with a nursery last year for a June 2024 start date. This was before how the new 15 hours free childcare was going to work. At the time my wife paid a £50 deposit. A few weeks ago they sent out an email about how the new funding was going to work. The nurseries can use it as they wish and they said if the child wants to come for one full day we still have to pay £50 and we can't use all the hours for one day. They also drastically increased their day rate. As a result of this we were looking elsewhere and have found a much cheaper nursery so we are changing.  The original nursery now said you only get the deposit back if she starts because it comes out of the first month of fees. I don't think we filled any any form or anything so there were no terms and conditions. Are we entitled to get the deposit back or is it our fault for not asking what the terms were when we paid. 
    • Hi Baldilocks. Welcome to CAG. I've done some minor formatting edits to your post to make it easier to read for people on mobile. Try to keep to 1 or 2 sentences max before creating a line break in your post. It's the Consumer Rights Act 2015, not the Sale of Goods Act 2015. The Consumer Rights Act 2015 superseded The Sale Of Goods Act 1979 and the latter does not apply as I imagine this purchase was made after 1st October 2015. Can you confirm the make and model of the vehicle? Some vehicles have their service history stored within the on board computers now or have it available to view online at any point. How did you pay for the vehicle? Finance (what type), Debit/Credit Card etc? I would argue, that should the above points not be correct, you would be right to claim that the goods are not as described under the Consumer Rights Act 2015.  
    • Thanks everyone for all your help, but unfortunately my case was dismissed. This is the 2nd time I've had this happen now so I doubt ill be taking on any parking firms in future sadly. The judge said I lost it on the grounds that the sign said I had 28 days to declare who the owner of the vehicle was, and said I should have complied with this.  My costs are Judgment for the claimant £133.33 Issue fee Hearing fee Solicitors costs - total £265 grand total £398.33 Do those costs look about right?
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Virgin media £8k Voip fraud


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Hi all

I was a virgin media customer for years before someone manages to hack into my connected sipura voip modem device making it dial prem rate numbers and ran up a bill of £8000 in a matter of 3 days somehow bypassing the credit limit on my account.

I have sent an email and called vm to try and sort things out to no avail Vm have made us responsible for the bill blaming the third party device and saying I shouldn't have had a third party device on the line?

 

Somehow I think that vm are not telling me everything and that it could be someone inside vm that was the person who made the calls how was my credit limit bypassed?...

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Simply refuse to pay it

Stuff all they can do to tou

 

No harm in reporting it to actionfraud either

 

Dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi and Welcome to CAG

 

How do you have a credit limit with VM ?

 

 

Andy

We could do with some help from you.

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Thanks for responce...

I have been in contact with action fraud.

... loved my vm connection and would love to get it back.

...i just wish vm would take it to court as it's been passed around different debt Agencies...

would like to get this sorted so we can get vm connected again...

 

Vm have a had max credit limit on my account to stop very large bills...

 

even the person at Vm fraud team said he did not understand how the bill could get that much without alerting me that something was happening,,

,£8000 in 3 days thats a lott!

 

looking at my bill its numbers is nigeria and some other numbers that the person prob owns and he calls them to make ££££

 

the same thing as the dialers in the dialup days but this was not a dialup modem.

it was a sipura spa-3000 a voip gateway device..

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even the person at Vm fraud team said he did not understand how the bill could get that much without alerting me that something was happening,,

,£8000 in 3 days thats a lott!

 

.

 

 

Presumably you didn't record this. Read our customer services guide and implement the advice there. Then have further phone calls and see if you can get someone to say broadly the same thing – but this time recorded. Then I think you have a basis for a good case.

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So was your VoIP account with VM?, Normally the VoIP modems just use the data side from your BB provider and you pay someone else for using their VoIP service.

I would have thought the bill would be from your VoIP provider?

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Isn't the Spa-3000 a PSTN/LMCE/Asterisk gateway, rather than VOIP? So although connected to your network, it still uses the PSTN line to make calls.

 

 

If this was a call to Nigeria, standard VM rate is 168.51p/min. So assuming that it didn't get cut off, or it re-dialed each time it did.

 

3 days is 4,320 minutes.

 

4,320 times 168.51 is 727,963.2p or £7,279.64p

 

 

But that doesn't answer the question of how it seems to have busted through the cap that you had on the line/credit limit on the account. The only suggestion I have for that is that it wasn't properly applied by VM. So VM are going to have to swallow it.

 

 

 

As for being told by VM that you should not have connected it. Their standard terms & conditions do not exclude attaching your own equipment to theirs (although not replace their actual modem (which you didn't)), the only mention of it is that they will not guarantee that it will be compatible, so that's a non starter as a get out for them as well.

Please note that my posts are my opinion only and should not be taken as any kind of legal advice.
In fact, they're probably just waffling and can be quite safely and completely ignored as you wish.

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Isn't the Spa-3000 a PSTN/LMCE/Asterisk gateway, rather than VOIP? So although connected to your network, it still uses the PSTN line to make calls.

 

 

If this was a call to Nigeria, standard VM rate is 168.51p/min. So assuming that it didn't get cut off, or it re-dialed each time it did.

 

3 days is 4,320 minutes.

 

4,320 times 168.51 is 727,963.2p or £7,279.64p

 

 

But that doesn't answer the question of how it seems to have busted through the cap that you had on the line/credit limit on the account. The only suggestion I have for that is that it wasn't properly applied by VM. So VM are going to have to swallow it.

 

 

 

As for being told by VM that you should not have connected it. Their standard terms & conditions do not exclude attaching your own equipment to theirs (although not replace their actual modem (which you didn't)), the only mention of it is that they will not guarantee that it will be compatible, so that's a non starter as a get out for them as well.

 

Yes - It connects to both the router and the PSTN socket on the wall. Because calls are dialled in - Mobile to the gateway where it then dials out over the internet to permit cheap calls.

So technically it is a PSTN Gateway but also does use VOIP. Im guessing that someone hacked into the box and busied up the landline for a few days constant dialling to Nigeria of all places.

 

Tollfraud is a nasty thing. If they have Telnet'd into your VOIP Gateway... They can make some funky things happen!! :/

 

As for VM well... Difficult to say. They are technically not liable for it as was a 3rd party gateway. However you would think tthat their Tollfraud teams would have picked something up and also why didnt the credit limit kick in and bar the line?

 

Nigeria is classified as a high risk country - VM should do more - Have you emailed the CEO?

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I knew you'd know. :lol: Thanks for the much better explanation than I could manage :thumb:

Please note that my posts are my opinion only and should not be taken as any kind of legal advice.
In fact, they're probably just waffling and can be quite safely and completely ignored as you wish.

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Thanks fko

 

Dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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