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    • Farooq v evri is the judgement you want in.   Do you have a copy of do you want me to upload it again here?
    • I have added the correct format for the court. Country Court ..... as it was on the letter today, other letter had the justice.... . That is on the unredacted copy sent to admins email.   Which Evri judgement, could you give me a steer? Wadhwa one?   It's not in dispute, bar that paragraph you picked up. I was looking at that one, and I do agree it's pointless. Thank you for your help.
    • Firstly, and sorry for not asking earlier but have you submitted your DQ yet?
    • As suggested by JK2054 I'll email Evri to their small claims email address, attaching the label and collection receipt and quoting the Money Claims ref number. Is there anything else in addition to sending the email I should do at this stage? Rgds, J
    • Hi, I'd change justice centre to county court. I also wouldn't be including a telegraph article in the bundle. It doens't prove anything law and you don't have distribution rights on it. I also wouldn't personally break down the exhibits on the index page, normally people have a seperate page for this right before the exhibits. The main index page normally just says Exhibits to WX of [Your Name] or at least that's the format I use/see people here use, although really it makes minimal difference.   I also see that despite referencing several judgements you haven't included the EVRi one   paragraph 46 really needs to go imo it has nothing to do with anything. Your in court to apply the law to your case, not to tell the judge about a newspaper that means nothing to your claim.   I also see you've adopted the issues in dispute/not in dispute, which is also known as a scott schedule. if you are taking this approach, for things not in dispute I would say this needs to be things that are agreed between parties, not things like "There is no dispute that I am happy to supply all this evidence which is included in the court bundle." I would say that issues in dispute is to focus on the aspects of the claim that are in dispute, such as whether liability is limited by insurance or not, so I'd be changing that accordingly.   BF should be along shortly to advise on things.
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Error made in online train ticket purchase, seller won't adjust


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Hi,

My relative attempted to book a train ticket from destination A to destination B in the EU. Instead she bought it in reverse from destination B to A, the prices are the same either way.

 

Immediately after purchase she contacted the website to adjust the error.

She was told she made a mistake and that the tickets are non-refundable entirely blaming her for the error.

 

However, I am not sure the error on the ticket was entirely her fault.

 

1) She has a disability and found the website was confusing and difficult to use. There were web accessibility problems. Web accessibility problems will have a disadvantage to people with certain disabilities and it will cost them money in a situation like this one.

 

2) She had to keep on moving back or refreshing pages as they kept timing out. The error made in the purchase might have been the result of the poor website performance, or because she had to go back on the pages.

 

3) The information provided on the site was not clear enough, or was not delivered in a way that was clear enough, further increasing the possibility of the error being overlooked during the check out.

 

4) Despite reaching out to the seller immediately after making the purchase for a ticket for a journey that is to take place only in July, the seller refused to reverse the charge or fix the error on the ticket.

 

5) The seller blamed my relative for the error, when the fault could lie with the website itself. This would actually means that a seller can design a website that would deliberately lead some customers to make errors, thus making people buy two tickets instead of one, and in that way sell more tickets. It’s concerning.

 

Do we have any rights in these situations?

Or do the ticket selling sites do what they want more or less?

 

Any views would be great.

Thank you.

Edited by dx100uk
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What site?

 

Can you not do a change back via her debit card bank

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Although looking around at reputable companies such as Eurostar, I see that they don't mention anything about cancellation rights within 14 days. Rail tickets may be an exempt category under the Consumer Contracts Regulations

 

Exemptions There are some contracts where you won’t have a right to cancel a service. For example, hotel bookings, flights, car hire, concerts and other event tickets, or where the trader is carrying out urgent repairs or maintenance.

 

https://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations

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Bank (HSBC) apparently can only dispute it after the transaction was done.

 

Website where the ticket was bought: Trainline.fr - the homepage looks nice and is Web Accessible to a good standard, but once you go through the booking things change, even I can see that.

 

Surely switching the departure station and destination station around is not a big fix for a ticket seller. The journey remains effectively the same.

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I can't help directly, but just this week I incorrectly booked both flights and hotel on the wrong days. I realised just after booking and called first thing next morning. Both FlyBe & premier Inn changed them FOC, even although they were both fixed. They both did say it was because I called within 24 hours.

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problem is your seller is not the operator, they are just a middlemen and it is not in their interests to do anything to help you. they may well not have actually ordered the tickets at that point but they wont care as they know there is little you can do about it.

;5127650']Bank (HSBC) apparently can only dispute it after the transaction was done.

 

Website where the ticket was bought: Trainline.fr - the homepage looks nice and is Web Accessible to a good standard, but once you go through the booking things change, even I can see that.

 

Surely switching the departure station and destination station around is not a big fix for a ticket seller. The journey remains effectively the same.

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If these were bought using a credit or debit card then do a chargeback. And lodge a formal complaint with Trainline for what its worth.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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