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Hi Everyone

 

I would like to ask some advice please.

 

I decided to purchase some new specs,

 

I went along to my local optician look at some frames tried some on and agreed to go for a pair of bespoke glasses to get the correct fit,

 

over the course of the weekend I wasn't happy with my decision and wanted to back out of the deal as I know they would look awful,

 

as this was a bank holiday I spoke with the opticians and said I wanted to cancel the order, he said you cant now the glasses have had the plans drawn up and are now under construction,

 

this tuesday Morning, and its 9 oclock and yesterday was bank holiday Monday I told him...

sorry we cant cancel.......

 

now I have a pair of glasses that I didn't want and look awful........

what can I do if anything....

.I just feel I have been forced into the sale that I didn't want?

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I doubt whether there is very much you can do. Of course you have no way of knowing whether they really had commissioned the glasses or not – but even then you are bound by the agreement that you made at the time you ordered them – especially as they are bespoke.

 

Which company is this? They sound pretty inflexible and maybe people should know about them

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Hi There

 

Thanks for coming back to me so quickly its very much appreciated.

 

I think in my heart I knew I didn't really have leg to stand on, but its a very bitter pill to swallow at £700 for glasses you hate.

 

The glasses are Made by Tom Davies - and the very unhelpful opticians are Chapmans Opticians Bromsgrove Worcestershire

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Hi Andy

 

here is something I forgot to mention earlier, when I initially spoke with Chapmans and they declined to cancel, I asked at that time can I at least change the Frame then........I was still told no which was annoying....... its almost as if the whole thing was written in stone totally inflexible......I know I will never use Chapmans again

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