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    • Thank you for your reply, DX! I was not under the impression that paying it off would remove it from my file. My file is already trashed so it would make very little difference to any credit score. I am not certain if I can claim compensation for a damaged credit score though. Or for them reporting incorrect information for over 10 years? The original debt has been reported since 2013 as an EE debt even though they had sold it in 2014. It appears to be a breach of the Data Protection Act 1998 Section 13 and this all should have come to a head when I paid the £69 in September 2022, or so I thought. The £69 was in addition to the original outstanding balance and not sent to a DCA. Even if I had paid the full balance demanded by the DCA back in 2014 then the £69 would still have been outstanding with EE. If it turns out I have no claim then so be it. Sometimes there's not always a claim if there's blame. The CRA's will not give any reason for not removing it. They simply say it is not their information and refer me to EE. More to the point EE had my updated details since 2022 yet failed to contact me. I have been present on the electoral roll since 2012 so was traceable and I think EE have been negligent in reporting an account as in payment arrangement when in fact it had been sold to a DCA. In my mind what should have happened was the account should have been defaulted before it was closed and sold to the DCA who would then have made a new entry on my credit file with the correct details. However, a further £69 of charges were applied AFTER it was sent to the DCA and it was left open on EE systems. The account was then being reported twice. Once with EE as open with a payment arrangement for the £69 balance which has continued since 2013 and once with the DCA who reported it as defaulted in 2014 and it subsequently dropped off and was written off by the DCA, LOWELL in 2021. I am quite happy for EE to place a closed account on my credit file, marked as satisfied. However, it is clear to me that them reporting an open account with payment arrangement when the balance is £0 and the original debt has been written off is incorrect? Am I wrong?
    • OMG! I Know! .... someone here with a chance to sue Highview for breach of GDPR with a very good chance of winning, I was excited reading it especially after all the work put in by site members and thinking he could hammer them for £££'s and then, the OP disappeared half way through. Although you never know the reason so all I can say is I hope the OP is alive and well regardless. I'd relish the chance to do them for that if they breached my GDPR.
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Abbey Life Annuity - Enhanced Annuity letter. Please help


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I wonder if someone can advise me with this please?

 

My parent's have given me a letter to deal with that they received from Abbey Life regarding a Joint Life Annuity policy they have.

It says in it that the FCA recently undertook a review of annuity sales as to whether customers were given adequate information about their options at retirement and in particular regarding 'enhanced annuities'.

 

It says that enhanced annuities work on the basis that if a customer has a medical condition or lifestyle factor (ie smoking etc) they will probably live a shorter time than someone in a better state of health. Firms expect to pay these customers their retirement for less time so typically provide them a higher income. It says that Abbey Life did not offer EA but one may have been avail to you from another provider if you were eligible and therefore you may be due compensation.

 

Enclosed is a questionnaire. My dad says he has no recollection at all of Abbey mentioning these EA and as he has a heart condition he would have actually bought one if offered it at the time.

 

He now has the start of vascular dementia so it's been left to me to deal with this.

Does anyone know much about the FCA review or how to proceed without me messing this up for them?

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We could do with some help from you.

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Upload the documents (redacted ) and we will take a look.....although as there from the Abbey really cant see you completing them incorrectly.

 

Andy

We could do with some help from you.

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the letter says all you need to know about the why, it now depends on what an actuary thinks about your dads health and lifestyle. they may well need to access dads madical records (make sure that you werent lying about the 100 a day fag habit) and a charge will be made for this. If there is a difference between his annuity and the average for someone with those problems then they will top up

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For what its worth, I know a few guys that worked for Abbey Life and there is a very good chance that they would not have asked about health. As far as I can remember they did not offer an enhanced annuity so would not mention it in case they lost the commission.

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  • 6 months later...

I have just joined as we too have this questionnaire from Abbey Life. Have written to them and now they are phoning back tomorrow afternoon.

 

1. My husband had a Waiver of Contributions implemented as a result of an accident before he reached retirement age. He does not get a huge amount because he only took out what we could afford at the time . We had hoped to increase it over time, because his employer did not offer one, even so we were pleased we did a Waiver of contributions option.

 

Note: He went onto have a TIA and now has a pacemaker.

 

2. Looking at the questionnaire in our mind it was not relevant - we thought he was committed to Abbey Life. In fact it starts off with why did you contact Abbey Life.

 

Hence - we wrote and said that given their letter it looks like he may well have been entitled to claim.

 

So our question is -

 

(a) this person from Abbey Life is saying he could help us over the phone to complete the questionnaire. But we are wondering if we should be seeking independent advice now?

(b) being my husband was already on 'Waiver of Contributions' then is he in a different category?

 

Any thoughts would be appreciated.

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