Hello all.

My wife has been receiving texts from TSB telling her that she is overdrawn and detailing the amounts spent and where for over two months now.....but she doesn't have an account with them.

She has phones them three times to complain that she has been worried over this,

thinking that she may have had an account with them that she had forgotten about, etc.

TSB say that 'someone must have put your phone number in their details' but haven't actually done anything about it yet.

Please can I ask what she should do about this?

CEO complaint seek harassment damages because its distressing to you wife

stop using the phone and send an email

back this up with a letter get free proof of posting at the PO counter

don't dribble on

short and sweet

ceoemail.com. for the details

Just brilliant!!!

If the CEO email doesn't work, lodge a complaint with the ICO. I'm sure they would take a dim view of it after the IT fiasco TSB had recently.

She should go to the ICO anyway.

Keep copies of all text and also should record calls when you telephone them.

Would she like to talk with the media? We might be able to arrange it.

Hello all.

My wife has been receiving texts from TSB telling her that she is overdrawn and detailing the amounts spent and where for over two months now.....but she doesn't have an account with them.

 

She has phones them three times to complain that she has been worried over this,

thinking that she may have had an account with them that she had forgotten about, etc.

 

TSB say that 'someone must have put your phone number in their details' but haven't actually done anything about it yet.

 

Please can I ask what she should do about this?

I thought that Banks never sent such information by text or email. Most Banks say they only send basic emails or texts. For example I receive an email from my Bank saying I can now view my latest credit card statement online.

Sending details of money spent and where seems a bit unusual.

The problem with TSB is that they are having serious IT issues at the moment, which has been covered in the media. I would not be confident that they can search their customer records for a telephone number and manage to remove it.

CEO complaint seek harassment damages because its distressing to you wife

 

stop using the phone and send an email

back this up with a letter get free proof of posting at the PO counter

 

don't dribble on

short and sweet

 

ceoemail.com. for the details

Unfortunately, my wife let this slip and eventually TSB replied on 8 January (almost 6 months from her original complaint)they replied with the usual apology for the delay, blaming more complains than usual, etc. Ultimately, they stated that they enclosed a cheque for £100 for 'compensation for distress and inconvenience' and £50 for 'Financial expenses'. They stated that this was their 'final response', but then went on to say that if my wife feels that they haven't listened to the information she gave them to get in touch?

My questions are:

1. Should I threaten reporting to the ICO and / or FOS for the delay and ask for more?

2. If I do, what would an appropriate amount be? £150 seems insufficient as my wife was genuinely concerned when she received the texts telling her she was overdrawn!

I would not leave it there no

https://www.dailymail.co.uk/news/article-6255813/TSB-wrongly-tells-customers-need-accounts.html

https://www.moneysavingexpert.com/news/2018/10/tsb-customers-wrongly-sent-texts-telling-them-to-top-up-accounts/

https://www.thesun.co.uk/money/6399963/tsb-customers-targeted-new-fake-texts-[problem]/

£150 compensation seems reasonable for receiving a few incorrect texts.

Update here. There have now been sent three recorded delivery letters to them stating that £150 is not enough since early February, still no response.

I am about to send a SAR for my wife to see where they got her number in the first place.

How does this happen if she / others were never customers?