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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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TSB texts re O/D....not my account?


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Hello all.

My wife has been receiving texts from TSB telling her that she is overdrawn and detailing the amounts spent and where for over two months now.....but she doesn't have an account with them.

 

She has phones them three times to complain that she has been worried over this,

thinking that she may have had an account with them that she had forgotten about, etc.

 

TSB say that 'someone must have put your phone number in their details' but haven't actually done anything about it yet.

 

Please can I ask what she should do about this?

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CEO complaint seek harassment damages because its distressing to you wife

 

stop using the phone and send an email

back this up with a letter get free proof of posting at the PO counter

 

don't dribble on

short and sweet

 

ceoemail.com. for the details

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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If the CEO email doesn't work, lodge a complaint with the ICO. I'm sure they would take a dim view of it after the IT fiasco TSB had recently.

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

No... you can't eat my brain just yet. I need it a little while longer.

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She should go to the ICO anyway.

 

Keep copies of all text and also should record calls when you telephone them.

 

Would she like to talk with the media? We might be able to arrange it.

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Hello all.

My wife has been receiving texts from TSB telling her that she is overdrawn and detailing the amounts spent and where for over two months now.....but she doesn't have an account with them.

 

She has phones them three times to complain that she has been worried over this,

thinking that she may have had an account with them that she had forgotten about, etc.

 

TSB say that 'someone must have put your phone number in their details' but haven't actually done anything about it yet.

 

Please can I ask what she should do about this?

 

I thought that Banks never sent such information by text or email. Most Banks say they only send basic emails or texts. For example I receive an email from my Bank saying I can now view my latest credit card statement online.

 

Sending details of money spent and where seems a bit unusual.

 

The problem with TSB is that they are having serious IT issues at the moment, which has been covered in the media. I would not be confident that they can search their customer records for a telephone number and manage to remove it.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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  • 7 months later...
CEO complaint seek harassment damages because its distressing to you wife

 

stop using the phone and send an email

back this up with a letter get free proof of posting at the PO counter

 

don't dribble on

short and sweet

 

ceoemail.com. for the details

 

Unfortunately, my wife let this slip and eventually TSB replied on 8 January (almost 6 months from her original complaint)they replied with the usual apology for the delay, blaming more complains than usual, etc. Ultimately, they stated that they enclosed a cheque for £100 for 'compensation for distress and inconvenience' and £50 for 'Financial expenses'. They stated that this was their 'final response', but then went on to say that if my wife feels that they haven't listened to the information she gave them to get in touch?

My questions are:

1. Should I threaten reporting to the ICO and / or FOS for the delay and ask for more?

2. If I do, what would an appropriate amount be? £150 seems insufficient as my wife was genuinely concerned when she received the texts telling her she was overdrawn!

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I would not leave it there no

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 1 month later...

Update here. There have now been sent three recorded delivery letters to them stating that £150 is not enough since early February, still no response.

I am about to send a SAR for my wife to see where they got her number in the first place.

How does this happen if she / others were never customers?

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