Hi all,

New here and after some advice.

I booked a package holiday through Olympic Holidays in April with flights operated by TUI.

Our (2 of us) return flight (Corfu-Gatwick) was delayed due to a faulty aircraft having been sent back to Gatwick on it's way out to Corfu. This resulted in a 13 hour delay.

Due to work commitments, we needed to be back home much earlier than this so unfortunately had to pay for new flights that were operated by Thomas Cook, plus €110 in baggage charges.

The total came to around £400 after conversion (flights were £155 each).

Before I start the long compensation process and so that I go about this in the correct way, I was looking for advice on:

1) Do I claim through Olympic or TUI?

2)Am I entitled to the standardised compensation package, or

3)Because I didn't take the scheduled flight, do TUI/Olympic have to pay me for the flights that I bought due to their delay, or:

4) Are they liable to pay for the flight that we didn't take due to the delay?

I have a feeling Olympic/TUI will try passing me on like a hot potato so any help would be greatly appreciated.

Thanks

Jacob

they will try and say that a faulty plane is exempt from the scheme but it isnt, that is within their control.

As the delay was "only" 13hrs I doubt as though you will get anything more than the standard EU set compensation. It is normal to claim the extra from your travel insurance.

Thread moved to the appropriate forum .....Holiday & Airline Companies Forum...please continue to post here to your thread.

Regards

Andy

Under 261/2004 you claim from the operating carrier, not your travel agent.

So tui must pay you €250 per person which will offset your expenditure for the other flights you bought if you wish.

However, the €250 is a compensation, so you could take that and then try to recover the other losses from the travel agent.

I would go for the €250 and accept that things go wrong sometimes.

Expect tui to give you hard time with your claim, so i suggest you send them a nice concise letter highlighting the regulation and the fact that in the same regulation it is stated that the carrier must pay compensation and than can claim back from any third party they think fit (i think it's on point 8)

Download the full legislation, it's not long and it's beautifully written for the masses.

Give them 14 days, if they don't pay up it's lba time and 14 days later county court claim.

I am sure it won't get to that because it's a guaranteed loss for them.

That's great advice, thanks.

Thanks also to everyone else that has repleid