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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Faulty laptop hard disk


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Hi all!

 

Bought a HP notebook/laptop end of December 2015. Early December 2017 (10 days approx before 2 years from purchase) it became slow, and "Bad Block" errors were logged in the event viewer. chkdsk and SeaTools were used to fix these initially however more occurred over the next 4-5 months. 92+ sectors have been found and reallocated so far. Files have been corrupted by this issue.

 

After discussions with Seagate support in May, they said that I had no warranty with them (which I knew), but if it was under warranty with these errors then they would look to replace the drive. Seagates standard OEM warranty is 3 years for their drives.

 

HP just stated the laptop was out of warranty and would not entertain any further discussion.

 

I sent a copy of the Seagate email, a copy of the SeaTools log, and screenshot showing the first Bad Block error to PC World CS, who replied (after poking with a stick as they didn't reply to my first email) stating it would be £65 to inspect the computer as out of warranty. My concern here is conflict of interest (Paying PC World to inspect for PC World to make a decision...)

 

Now I would not expect a hard disk to start failing at

 

Can PC World charge this £65 fee when claiming under CRA?

 

Any other useful tidbits re the CRA (Any important changes from the previous SOGA)?

 

Cheers!

 

ps: Our Sony Bravia that we were told by Currys would last only a year, after being repaired, is still going strong after the last battle, 6+ years on!

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I have had more than a few bad experiences with Seagate drives.

 

Every one I have ever bought has failed in roughly the time period you describe.

 

From what I can gather from people in the industry they are well known for being sub-standard.

 

I always spend the extra £10 or £20 now and go for something like WD, or sometimes even Toshiba.

 

 

I think you'll have no trouble finding evidence for their unreliability. Hope your data was safely backed up.

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Couldn't agree more with that tiger265

 

I've had loads of Seagate drives fail and now only use WD drives, in over 3 years, I've never had a single issue with any one of them, and I've even dropped them (while powered on) :shock:

Please note that my posts are my opinion only and should not be taken as any kind of legal advice.
In fact, they're probably just waffling and can be quite safely and completely ignored as you wish.

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In this instance youll be onto a winner

Its outside of 6 mts so must be inspected

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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In this instance youll be onto a winner

Its outside of 6 mts so must be inspected

 

In what way onto a winner?

 

Currently in contact with a local computer repair shop who said they can inspect it, but i've yet to receive a response from KnowHow with regards to what they want the report to contain, and if I were to use KnowHows own team, if they would accept a blank drive.

 

I was hoping that based on the information already gained and provided (diags + seagate's position), and a once over in-store to check for signs of accidental/external damage would have been enough, rather than sending it off and around the country - I have read countless horror stories of items being damaged, and the then more complex challenge of getting reimbursed for that...

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Ok over 6mts since purchase if making a claim against the retailers

Then under cra you must provide a ind report which when you win you get that back too

 

Should be an easy win esp with the seagate data

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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