As I was replying I noticed that the guy was taking photos of my front garden but couldnt tell whether he had stepped onto my lawn to take them. I have turned my cctv onto the area on the lawn so when I am away it will detect and record anybody in the area.

Good you've got CCTV. There's every chance they've misread an address and it's very likely they'd just rip it out and leave a mess if you hadn't been around to do something.

I've used the resolver website to issue a formal complaint as I have no way of typing up and printing out a formal letter.

Sorry decided to go down the fix everything route

Please let us know how you get on. Frankly I think you've taken the slow route – but whatever suits you.

Thank you for your assistance on this and I'll keep you up to date with what happens. Noticed my resolver letter contains a few spelling mistakes. I'm new to this.

Also can I push the cable under the grass just so I can hope the grass continues to grow or do I have to leave as is.

You can do what you want with it but I suggest that you photograph and document it

Hi,

Thought I'd update you on what's happened so far.

After emailing their ceo and emailing there complaint department I got contacted by the area manager for VM who organised a company they have to sort out these type of bad installs. They came and sorted out the garden and lucky having taken off the install on the wall found it was through the plaster not through the stone of the wall, so they patched that up and now it's looking close to what it was before not 100% but close.

I asked for compensation regarding this matter and have been told by them that it would be a civil courts matter. That they have done nothing wrong because they have had instruction to install at this property and now that everything is fixed I would have to go down the civil court route. The call centre guy even said that it should be the person who ordered the services I should go after not VM.

Virgin Media will be one company I will never order from in my life.

Regards

Richard

They are talking rubbish in terms of whose liability it is. It is clearly their liability. They are the trespassers. You even warned them – or attempted to warn them that they were dealing with the wrong property.

Although they have put things right it seems to me that you still have the basis for some compensation if you want to take the trouble to get it. I'm pretty certain that if you issue the papers for a reasonable amount – say, £300 or £400 – then although they would bluster a bit and try to take you to the wire, they would eventually put their hands up. They really wouldn't want to go to the expense of defending an action like this

Hi,

My asked for compensation wasn't even that high and from the conversations I had with the area manager, who was very good, their internal investigation show that they have record of me telling them they have the wrong house.

I'll have to have a look at the costs and process involved to see whether I want to proceed.

It's very straightforward. Cheap. Uncomplicated and pretty well risk-free.

Send them an SAR. That's the place to start

Checked and this time it's on the right thread

Oddly enough your tweet just made it on BBC news

https://www.bbc.co.uk/news/technology-45194337

Look for the link in bold