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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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HSBC and FOS determination decisions


mycustbanking121
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I found the threat about Fendy-v-HSBC

https://www.consumeractiongroup.co.uk/forum/showthread.php?83821-Fendy-Can-I-Get-Statements-From-Old-Midland-Bank-Account-20-Years-Ago

 

I was interested because i was a customer with Midland bank, then rolled over to HSBC when HSBC took full control over Midland Bank.

 

I had a situation where, after rolling over to HSBC, i spent time away losing contact with the HSBC representatives who Dealt with my every needs (Year 1994-1995).

I returned to HSBC in 1997 to open a new account, staff then did not want to provide me details of older accounts (1994-1995 accounts).

i opened new accounts and lived my life avoiding the intimidation.

 

In 2016 I read an article the HSBC can trace or locate Midland bank accounts, and that there is an Inactive account process where HSBC may hand dormant accounts to the BBA.

 

i filed forms with HSBC and the BBA to see if they could locate the accounts.

I was not asked, but the accounts i held in 1994-1995, the accounts i wanted to recover where frozen due to attempts of Unauthorized access.

I only assumed they had gone in to dormant or inactive account process.

 

HSBC representatives tell me The bank only holds records for a period of seven years, Unless i can prove HSBC holds records for a longer period of time.

I referred to the Inactive accounts.

 

Now HSBC Inactive accounts state that

"If your account is in credit and has been dormant for at least 15 years, we may transfer balances of dormant accounts to Reclaim Fund Limited (RFL)"

 

HSBC also claim that Yes Midland Bank became part of the HSBC Group in 1992; therefore we can help you trace any dormant Midland Bank accounts and reunite you with your money.

 

how do i get in touch with the right people working for HSBC, to get reunited with my Money as, so far, They claim they can not find any records as HSBC only holds records for 7 years.

 

Let me know if you guys know of laws or other i can highlight to get better assistance from HSBC who do not reply to me after i highlighted HSBC holds dormant accounts for at least 15 years..

 

I was trying to get back over A £ 1 million pounds, But i do not know how to get HSBC to find the account that was frozen during the 1990's due to unauthorized access attempts

Edited by dx100uk
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Hi shamrocker . I did not intentionally leave it over 20 years, I lost contact with HSBC in regards to these accounts.

As far as i was concerned, the money was secure with HSBC.

 

15 years has long passed, This does not mean HSBC closed my account, as i have other accounts with them.

And they did state, They may close and transfer my credit to the RFL from accounts that have been dorment for at least 15 years.

And if my english is spot on, the Bank States "May" with contingency 'a future event or circumstance which is possible but cannot be predicted with certainty.'.

 

Hence HSBC will of acted to protect my credit. and not necessarily handed my credit to the RFL.

 

Yes over £1 million is a lot of credit, and life can be tough enough for people to loss contact with a bank over this kind of money, when accounts are frozen due to Acts of Unauthorized access.. I prioritized family, friendships/ if i did not, i would not of lost contact with the bank..:shock:

Edited by dx100uk
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Sorry for the Miss-understanding sgtbush.

I was taking the advice of the forum when 1st time posting. to post an amount of money as this will help get the right answers, to explain my situation better.

Bullish sounds better.! I did mention over £1 million, Yes.:|

Edited by mycustbanking121
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If you haven't already tried it, there is a web site you can use to track down lost or dormant accounts: https://www.mylostaccount.org.uk/

 

Should you be fortunate to know what the accounts numbers were, I'm sure the task would be much easier. It is worth checking to see if you have any old papers floating around in relation to these accounts. However, in light of the sums involved, expect the banks to be very thorough in checking your credentials, but do not pay any money to a third party to provide "assistance".

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

No... you can't eat my brain just yet. I need it a little while longer.

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  • 1 month later...

Hey Everyone.

 

I too, turned to a SAR for information the bank held of past accounts not closed but dormant.

it's been 22 days and HSBC have not contacted me,

I in fact contacted HSBC to find out

- they where looking in to my application,

we discussed possibilities of what to look out for to locate the information i requested.

 

So far HSBC representatives claim 30 days to comply rather then without undue delay.

 

Hence i got to wait an 43 days to get a reply from HSBC to find out if they actually tried to comply and located my requested information or if they are just trying to guess if i did or did not have accounts with them as i claim...

 

Any advice from you guys would be great:???::???::???:

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the SAR was accepted on the 28th

 

They just don't seem like they want to or will communicate to me within 30 days "Undue delay" any response i am going to get from them will not be until 45 days. Hence i will not be able to communicate with HSBC to make sure there is Compliance within 30 days

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Once they have had the 30 days and you're still waiting for the information, then you can start your complaint, firstly with them, then if that isn't satisfactory, the ICO.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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You're right..

i have been a customer of HSBC since Midland bank offered me a position to be a client with HSBC when HSBC took over the Midland bank.

 

I simply do not want to hear from them

- that they do not know how to locate my account records.

as the accounts have not yet been closed.

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  • 2 weeks later...

threads merged

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 3 weeks later...

Hi Everyone, I wanted to see if I can get some help with my situation.

 

I filed a SAR against HSBC, the reordered date of delivery and collected date of my Sar at my HSBC in Coventry/Lamington was the 27th June.

 

HSBC sent a letter to me on the 1st August claiming they did not get my SAR on their desk until the 25th June.

Again HSBC UK did not send me any files of any kind until a week later outside the 30 days.

HSBC did not send me any of the data I applied for in the SAR,

 

I filed a complaint form with the IOC, yet they are not replying to any of my emails or complaint form that I sent..

It has been almost 3 weeks since my complaint form was lodge with the ICO.

 

HSBC UK has Ceased communication with me, and continues to reply to me that they will hand my information to the appropriate department, who will contact me at a later date.

No one from HSBC UK has contacted me since 1 august.

 

I asked the ICO for help to get the data I filed to get in my SAR, to communicate better with HSBC.

 

Does anyone know of other ways I can make my non compliance complaint?

 

Does anyone know what is happening with the ICO?

 

All I know is the ICO website is down.

I have had no confirmation that they are dealing with my complaint to assist me

 

Let me know if you can help me out with this one guys

 

The only reply i got from HSBC in regards to filing a SAR

HSBCSAR.pdf

Edited by dx100uk
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threads merged again

please keep to one thread

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 2 months later...

Hi everyone.

 

 

I wanted to see if there is any advice of how i can communicate with HSBC to point out the NON Compliance to my SAR through the HSBC protection Data office.

 

So i understood that HSBC has 1 month from the day after they get my SAR Application to comply, and the SAR is to be complied to without undue delay.

 

HSBC failed to comply to the deadline and failed to provide me access to all my data i requested.

 

I turned to the ICO, where the officer claimed to me, HSBC does not have to comply within the deadline if at some point in time, HSBC writes to me after the deadline they miss, to let me know how HSBC has failed to comply to the SAR.

 

I complained to HSBC about the non compliance, that they failed to give me access to data i applied for, within 1 month from the SAR. HSBC DATA office replied to me that as far as they are concerned they complied to the SAR and did not talk about the fact they did not communicate with me until nearly 1 more month after they failed to comply within 1 month compliance..

 

Let me know what you guys think. should i been going straight to a lawfirm or argue it through with HSBC and the ICO officer how the SAR was not complied to within the 1 month deadline, and that i was not given access to the data i applied for in the SAR..

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I am astonished at the advice you have apparently received from the ICO. Did you receive this in writing? And if so please will you post it up here in PDF format.

 

The ICO advice is wrong.

 

If you received this advice on the telephone, then did you record call? If not then why not. Our advice everywhere on this forum is to read our customer services guide and to record your calls.

 

If you have not received the advice formally then I would suggest that you begin a formal complaint to the ICO so that you receive a formal written response. I would expect the response would be in the form of an email which would say something like "in our opinion it is unlikely that HSBC have complied with their GDPR obligations"

 

In terms of your problem with HSBC, please would you outline what has happened in bullet point fashion. I'm afraid the account that you have given us above is not very clear

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@BankFodder. Right now i am waiting reply from the ICO.

i have the advice in writing and will post.

 

i did not provide the exact words of the officer, but the officer did not seemed to mind that HSBC did not comply within the deadline. and claimed that it was not a problem as HSBC data office department wrote to me after the deadline and my complaint to let me know they got my Application 3 to 4 weeks after it arrived with HSBC officers. Hence HSBC did not comply to the SAR.

 

And as far as HSBC was concerned, they had no excuse for not Giving me access to the Data i requested access to in the SAR.

For now i have the upload/replies from the ICO on hold as, i want to give them a chance to fully comprehend the facts of non compliance.

 

I was shocked to hear the officer ignore the SAR deadline and suggest seek further legal assistance

Edited by dx100uk
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I think you should upload the opinion immediately so that other people will be informed. It really is quite extraordinary but I think we need to see the actual wording and the actual document please.

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As i have got this in email form. i can share the exact wording untill i upload the pdf i get from the ICO..

 

Your concern:

 

You are concerned about how your subject access request (SAR) was dealt with and what information you received from it. You made your SAR on 27 June 2018, it is unclear what information you requested. You received contact from HSBC on 1 August to say that their office was not made aware of your request until 25 July. HSBC sent your information on 8 August but you felt that information was missing. You contacted the bank to query the missing information and received a final response from them on 14 August. It is unclear from this correspondence what information is missing.

 

Our response:

 

We can write to HSBC regarding the delay in responding to your SAR. However, as HSBC have explained that this was an administrative error, and have apologised, then we would not be taking any further action following this.

In order for us to write to HSBC however we need some further information from you:

 

A copy of your original SAR, stating what information you requested.

A copy of your correspondence with HSBC about what information you believe to be missing.

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Thank you for this. However, I have to say that what you have copied out here directly from the message which you received from the ICO: –

 

As i have got this in email form. i can share the exact wording untill i upload the pdf i get from the ICO..

 

 

Our response:

 

We can write to HSBC regarding the delay in responding to your SAR. However, as HSBC have explained that this was an administrative error, and have apologised, then we would not be taking any further action following this.

In order for us to write to HSBC however we need some further information from you:

 

A copy of your original SAR, stating what information you requested.

A copy of your correspondence with HSBC about what information you believe to be missing.

 

Is not at all what you gave us to believe in your opening post on this thread where you said: –

 

I turned to the ICO, where the officer claimed to me, HSBC does not have to comply within the deadline if at some point in time, HSBC writes to me after the deadline they miss, to let me know how HSBC has failed to comply to the SAR.

 

I complained to HSBC about the non compliance, that they failed to give me access to data i applied for, within 1 month from the SAR. HSBC DATA office replied to me that as far as they are concerned they complied to the SAR and did not talk about the fact they did not communicate with me until nearly 1 more month after they failed to comply within 1 month compliance..

 

I think that this helps to show why we prefer to see original documents on this forum rather than people's interpretation of those documents.

 

I suggest that you respond to the ICO with the information they require. You should also point out to them that you are not asking the ICO to take action that you are asking them to express a view as to whether HSBC are likely or not to have complied with their statutory duties in respect of data disclosure.

 

Tell the ICO that you note that the HSBC say that they had an administrative error but that you would like to know if there is some exemption contained in GDPR or the Data Protection Act which allows specifically for non-compliance to be justified by administrative errors.

Tell the ICO that you have looked through legislation and you are unable to find such an exemption.

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Thanks for the reply Bankfodder, I did say it was not the exact words.. and yet still the fact still remains.. that compliance is within 1 month, without undue delay.. they still explain how "as HSBC have explained that this was an administrative error, and have apologised, then we would not be taking any further action following this"

 

Last time i checked that would mean to defeat the purpose of the administration of law, as HSBC did not comply within the deadline and did not provide access to the data requested

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I agree with what you're saying in terms of their failure to comply. However I have to say that your first post claimed that the ICO was acquiescent in this – and in fact it turns out that they are not at all. Although they are a bit limp wristed their position is not flawed. Simply not very aggressive. As guardians of an important human right it would be nice to see the ICO with a bit of spine

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