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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
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Written Notice Issues


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Hi

 

 

I start my new employment in august and have given my notice for the 3rd August as my finish day today i was asked to come into the office and as usual asking me to reconsider dont know why i would as the company gives me a constant head ache.

 

 

They sat down and said to me that they are not willing to wait 10 weeks for me to leave the business and said i have to give a maximum of 4 weeks notice which should be done today and sent by tonight to state my end of employment should be 25th June 2018

 

 

I am not ready to leave in June and have 2 children i need to provide for a car to pay and rent to pay.

 

 

Am i in my rights to give them ten weeks notice or are they right in what they say.

 

 

By the sounds of it they havent accepted my notice for 10 weeks so they see me as continuing my employment until i settle another notice.

 

 

If i give them 4 weeks notice am i in my rights to hand them this 1st July to finish 1st August

 

 

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Please check your contract of employment and tell us the exact wording of the notice period. Does it say something like "you must give 4 weeks notice" or "you must give at least/not less than 4 weeks notice"? If it is the former they could argue it must be exactly 4 weeks. If the latter then I don't think they are entitled to do what they have done.

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Agree with the above - and you should really have checked before handing in your notice if you didn't - the answer will be in your contract. If it specifies a particular notice period (in this case 10 weeks) then they must pay you for this irrespective of whether they require you to work or not. If however the required notice is only four weeks then they are within their rights to ask you to leave earlier (or to be on garden leave for some or all of that time)

 

Would there be an option to approach the new employer for an earlier start date?

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Just to add - do you have two years employment? Because if not they are perfectly entitled to give YOU notice! They can dismiss you for almost any reason they like.

 

Why did you give then 10 weeks notice?

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I have had a scan through my contract and it mentions about garden leave but im not that well educated on the term garden leave.

 

 

I gave my notice early as i wanted it all out of the way and then i could just sit back until i left my current employment up to now he has not accepted the notice and told me to give 4 weeks but by the sounds of it i could just hand this to them on 3rd July and finish on 3rd August.

 

 

After looking through my contract there was nothing about leaving the business on my own accord and about the amount of notice i have to give to the company.

 

 

reason i am asking for advice because this company has bent more employment rules than any other business i have ever worked for not to mention the wage dropping dispute which i settled with them out of court and eventually got my money back dated off them and my new rates increased to what they should of been 12 months i worked under this dispute.

 

 

could anybody clarify what garden leave is

 

 

Thanks

 

 

Also been working for this company since June 2013

 

 

Unfortuatnly cannot start my new employment early as i am going on holiday in July to Majorca and they require me to be in work for 3 months due to training and buddying in the field thats why my start date is August

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Garden leave is basically where you have given notice but the employer does not want you to work it. They have to pay you for the contractual notice period so you stay at home, being paid for 'gardening'

 

Doesn't really apply to your case. If your contract does not require three months notice to be given then the employer can ask you to leave after 4 weeks. Of course if they want you to leave tomorrow then they will still have to pay for those four weeks so you would then be considered on 'gardening leave' until the end of the notice period

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well, your employer has appeared to accept that your notice has been given and as for not accepting it, they cant refuse it so it looks as though they are confused about what they require and what the law requires.

 

 

Notice period is a MINIMUM anyway so you have said you are off on ther 3rd aug and there is nothing they can do about that. What has been said is that if you had less than 2 years service they could just tell you to go now and not have to pay you until august but as it stands they have to give you a months notice anyway and appear to be happy that you work your notice, hence not putting you on paid enforced absence. You say "he has not accepted my notice" etc without indicating who "he" is.

 

 

Best just keep quite and plod along until your holiday time then. Have you checked up on your paid leave entitlement as you dont ant to be arguing over this on your last day there.

Edited by honeybee13
Paras
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