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    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
    • Massive issues from Scottish Power I wonder if someone could advise next steps. Tennant moved out I changed the electric into my name I was out the country at the time so I hadn't been to the flat. During sign up process they tried to hijack my gas supply as well which I made it clear I didn't want duel fuel from them but they still went ahead with it. Phoned them up again. a few days later telling them to make sure they stopped it but they said too late ? had to get my current supplier to cancel it. Paid £50 online to ensure there was money covering standing charges etc eventually got to the flat no power. Phoned Scottish Power 40 minutes to get through they state I have a pay as you go meter and that they had set me up on a credit account so they need to send an engineer out which they will pass my details onto. Phone called from engineer asking questions , found out the float is vacant so not an emergency so I have to speak to Scottish Power again. Spoke with the original person from Scottish Power who admitted a mistake (I had told her it was vacant) and now states that it will take 4 weeks to get an appointment but if I want to raise a complaint they will contact me in 48 hours and it will be looked at quicker. Raised a complaint , complaints emailed me within 24 hours to say it will take 7 days till he speaks with me. All I want is power in the property would I be better switching over to EON who supply the gas surely they could sort it out quicker? One thing is for sure I will never bother with Scottish Power ever again.    
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Water pump failed on my car in Jan this year,

took the head gasket with it,

both replaced by local garage who i have used for years.

 

Picked car up, filled with petrol, car took 3 attempts to start and EML illuminated.

Returned to garage who so far to this date have replaced cam shaft sensor, crankshaft sensor and vtv valves and pullies.

 

Car was still not starting first time but once started did run but EML still showing up.

Next advice given was to replace a sensor in the gearbox, (this was done without my permission) when i last rang the garage 3 weeks ago i was told the EML had cleared but now the car wont start.

 

So, i need to get this situation sorted.

What are my rights, im not happy to take back or pay for a car that is now in a worse state then when i started so if the car cant be fixed i want to just be able to buy a cheap run around?

Edited by dx100uk
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It would help immensely if OP's stated what car and mileage!! From your description it could be a lawn mower.

 

No need for that is there really, i would hardly take my lawn mower to a garage!

 

The car is a vauxhall astra on a 10 plate with 67k on the clock.

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It would help immensely if OP's stated what car and mileage!! From your description it could be a lawn mower.

 

I think most people would understand that it wasn't a lawnmower. I'm not sure that there are many lawnmowers which have water pumps and engine management lights - and that's without mentioning the fact that the OP very clearly in eight different places describes it as a "car".

 

==============================================

 

So far as the car goes, I don't know what the value of the vehicle is but I suppose that you are asking what your rights might be against the garage if they have done their job properly ascertaining the fault and then repairing it without wasting your money on other haphazard attempts to replace bits and pieces.

 

Is this a Vauxhall garage or is it simply some local garage which handles any kind of vehicle?

 

I'm afraid that it is probably going to be difficult because I expect that you would need an independent assessment of the likely cause of the problem – and how reasonable it was for your local garage to do the work which they did.If you had an independent expert opinion which said that the fault was easily identifiable and any reasonable garage should have had no problem, and that the work which was carried out was a waste of time, then I think you might have problems making any kind of claim. When you are dealing with small local garages then unless they are very decent and customer-facing, and concerned about the quality of the work that they do, then you are generally left in a position where you have to start talking about court claims. Although many small garages might prefer to put their hands up and pay you out, if they were a bit feisty about it they could get you in front of the judge and the decision might be a difficult one for the judge to make.

 

I think we need to know how much you have spent so far – but more importantly what is really wrong with the vehicle. You might want to wait all of this up against the cost of a new vehicle. The value of your existing Vauxhall Astra?

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Thank you for your intelligent response .

The car is on hpi due to bad credit (idiot ex partner) and still have 3.5 years left to pay

 

hence I'm quite insistent on the car being repaired.

I was happy enough to pay for the work that the local independent garage had done (ive used him for years) as the car at least started (eventually) and ran but since they have take the gearbox out the car does not start!

 

Around £600 in parts alone so far and that is without adding in labour costs.

 

the garage dont seem to have a clue what is wrong with the car and seem to be pulling at strings now.

I cant afford to me £600+ out of pocket and still no car.

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So can you just clarify please what exactly is it you are after. Please can you list out in a bullet pointed form – wasted work done – sum you want to be recovered.

 

You say the gearbox has been taken out – but presumably it is back in now?

 

I suppose you understand of course that this will be the end of your relationship with the garage.

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  • 4 weeks later...

I realise the thread is a few weeks old and the OP hasn't returned to update us, but a question I had was in relation to the reasonable skill and care the garage should have been expected by any reasonable person to have shown and whether or not they did that.

 

With the EML light illuminated I would have thought the first stage of investigation would have been to connect the car to a diagnostic scanner to ascertain what faults were present. With that information at hand I'd have expected a mechanic with skill and experience to have a reasonably good idea of what was wrong.

 

The OP doesn't mention whether this was done or not, and in my view their description of work done sounds more like parts have been thrown at the car in the hope it'd fix the issue rather than a considered diagnosis.

 

If it can be shown that a diagnostic scan wasn't performed (maybe the garage doesn't own the equipment, I understand it can be very expensive) then does that change or bolster the OP's position that reasonable skill and care wasn't provided and by extension does that improve their chances of recovering their money?

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  • 1 month later...

Yes a scan was done,

as far as I'm aware,

and it highlighted issues with the crankshaft and cam shaft sensor and the variable timing valves and pullies.

These were replaced but the error with the crankshaft sensor was still present.

 

I have repeatedly tried to get the owner of the garage to contact me to sort out the situation

i am having no luck,

 

so I'm left with no option but to get the car towed back home.

 

find it suspicious that after the cost of parts and labour they would not want paying and the car removing.

 

Ive given them enough time to 'not' fix my car.

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The car is back now, feel kinda bad as the tow man went to see the garage the day before and they were working on it and he had a quick chat with them. The owner has been away for 2 weeks so my messages have not been passed on and my mail has not been seen. Hopefully he will contact me when he returns so the situation can be resolved.

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