Hi, all and thanks for any advice in advance.

Mum signed up to have wall insulation done in her dormer house, room in roof.

the initial surveyor said that the walls under the windows would be insulated from within the roof space(behind the walls) and the cheeks, sloping roof section, would be insulated with over-boarding to the floor and would it be ok for the skirting boards be removed and we fix them after. also part of the roof to be over-boarded too.

we agreed to this. it was then passed to a different company to do the install.

no other survey was done. or contact made till the install date.when insulation was fitted they only came down half the walls with over-boarding and completely missed other walls.

when I complained they hadn't done job to what we where told, reply was basically "tough we have done enough to comply and it's been passed off by an inspector".

few other minor issues where found which they did agree to fix ie. rockwall falling off back of walls and not enough put in to cover wall.

contacted CAB. and they say that because no money has changed hands, it's not a proper contract etc, so can't claim breach of contract.

this is still in the process of the installers to come back and fix the work they said they would.

other issues, a light fitting left hanging from ceiling with exposed terminals, and my mother also has alzheimers, and no impact assessment was done.

who do I complain to, and do we have any other recourse, as to make the rooms into what was promised will now cost us hundreds if not more of pounds.

so really what is meant to save people on a low income money is actually costing them hundreds of pounds.

Rant over.

ultimately its gov't funded thru most of the big six or local energy saving trusts like scottich energy trust etc

somewhere there will be an award notice/certificate for funding application the house owner would have signed look at the print by that upon who supplies the grant.

Thanks for the reply, we have no paperwork from the installer, though she did sign something to say they had been in and done some work. it was done on the 2nd May. and they haven't yet fixed the rockwool issue.

there would have been paperwork to sign before they ever 1st came to do their inspection

mmm only thing we had to sign was an eligibility survey for room in roof.

it says at top of form; RIR insulation lead sheet.

I had to ask to get that from the company who came to do the initial assessment. As I said earlier we had no other paperwork given to us.

Have the installers not followed correct procedure?

How were you 1st appdoached?

Cold call?

After initially going through coop energy and the firm they put us in contact with failing to turn up for 2 appointments and never calling back,

we approached a different company ourselves,

who then passed us on to another,

who then passed it to the installers

. it was the second company that did the eligibility assessment.

The first 3 are all registered with companies house.

though the installers use 2 different names.

Then its tbe co-op as they must have allocated the grant to allow it to move fwd

The company you contacted woyld have seen it had already been awarded and rubbed their hands together as theyd be able to get the money without having to meet thecregs needs

would coop still be involved even though no eligibility paperwork was done through them, they didn't recommend or put forward the company I contacted myself?

and thanks for all the quick replies

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Any one know how much it would cost to get a survey done of the work carried out. to see if done correctly and to rules and regs.