Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

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Patricia Pearl - Small Claims Procedure - A Practical Guide


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  1. #1
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    Default Smart Parking Charges - Haven Banks Retail Park - Exeter

    Hi there,

    I'm new to this site.

    I received a parking chargeicon notice of 90 for parking there on the 27th April 2018.

    I only received it today, and it says I need to pay this by 28th May 2018.
    I'm not sure what to do about this as I think its quite excessive, and from what I have read elsewhere, they are not the council so can not "fine" me.

    However, I would like some advice from here as to what I should do about something like this? the penalty is under my mum's name, but it was me who had taken the car to Exeter.

    I've attached the letter they sent me. Any advice would be greatly appreciated.

    Thanks

    Amit

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  2. #2
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    Default Re: Smart Parking Charges - Haven Banks Retail Park - Exeter

    Hello and welcome to CAGicon.

    Could you let us have the information requested in the forum sticky please?

    https://www.consumeractiongroup.co.u...-Viewing)-nbsp

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  3. #3
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    Default Re: Smart Parking Charges - Haven Banks Retail Park - Exeter

    Not so smart parking
    Plenty of threads here already

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  4. #4
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    Default Re: Smart Parking Charges - Haven Banks Retail Park - Exeter

    Hey, thanks.

    Apologies for not using that

    1 Date of the infringement[s] - 27/04/18

    2 Date on the NTK [this must have been received within 14 days from the 'offence' date] - 14/05/18

    3 Date received - 17/05/18

    4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [y/n?] No?

    5 Is there any photographic evidence of the event? - Yes, 2 pictures with my number plate and time stamps

    6 Have you appealed? {y/n?] post up your appeal] - No
    Have you had a response? [Y/N?] post it up - N/A

    7 Who is the parking company? Smart Parking

    8. Where exactly [carpark name and town] - Heavens Bank Retail Park, Exeter


  5. #5
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    Default Re: Smart Parking Charges - Haven Banks Retail Park - Exeter

    Oh look they stuffed themselves already...out of time they had 14 days....

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  6. #6
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    Default Re: Smart Parking Charges - Haven Banks Retail Park - Exeter

    I just realised my poor attempt to redact the information. Was using the phone for this.

    The fact they issued the notice more than 14 days means I should ignoreicon it?


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    Default Re: Smart Parking Charges - Haven Banks Retail Park - Exeter

    ignoreicon it for now, let them keep sending deforestation through the post and wasting money, you just can't teach that level of stupidity!


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  8. #8
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    Default Re: Smart Parking Charges - Haven Banks Retail Park - Exeter

    Thanks guys, I’ll leave it for now then.


  9. #9
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    Default Re: Smart Parking Charges - Haven Banks Retail Park - Exeter

    they sent it too late to create a keeper liability. Smart have a lot of bother at this site, their equipment doesnt work and they cant be bothered to fix it. see any post on this place and you will ahve some arguments to put forward ( whether they exactly match yours or not) should you need to. They usually give up once they know that you know they are just useless lazy bandits.


  10. #10
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    Default Re: Smart Parking Charges - Haven Banks Retail Park - Exeter

    a complaint to the landowner for letting such a bunch of incompetents loose would be in order. You will ahve to ask the council who owns the land (or Valuations Agency) the tell the LL that you are minded to sue them for the breach of the DPA by their SERVANTS and you are not the only person in this position and more pertinently what are they going to do about it. Let them know the local papers have already got a story from another CAGicon member and may will be speaking to them after you get your reply.

    The LL may well have words with Smart and your demand will be dropped but I bet they wont be forced to consider other past sins

    Use the term I am the keeper of this vehicle rather than saying I was driving my car etc. If they dont kick Smart in the pants then you will have saved yourself from any liability due to smart failing to follow the protocols of the POFA so dont give that advantage away.

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  11. #11
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    Default Re: Smart Parking Charges - Haven Banks Retail Park - Exeter

    Hi
    I just had to refresh myself with this site. I have seen two or three other stories regarding this place.


    As the others have said. Ignoring is the best option however, if you are up for some fun, you could appeal but make sure that you never mention who the driver was as if you did, they could then take action for up to 6 yearsicon so just say 'The Driver'


    They know they are out of time but they hope that you don't. Don't mention the fact they are out of time, just say something like 'inadequate signing' or something like that. I remember the Parking Prankster used many silly excuses just to wind up the parking companies. When (Not so) Smart Parking reject your appeal (every operator does this) you will get a POPLAicon code which then costs SP money so not only do they get nothing from you, they have to pay for the privilege of an appeal

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