Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


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  1. #1
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    Default Refund letter from Arrow Global

    Today I received a lettericon from Arrow Global saying they have reviewed my account and I am due a refund of over 800.

    They say to ring to arrange the process of the refund. It is an 0333 number so I am considering ringing to find out what it relates to as, as far as I know I have not had dealings with Arrow although over the years I am aware that my debts have been transferred to other agencies

    . I know there have been lots of threads relating to Arrow and similar DCAs contacting people about debt collectionicon but nothing mentions refunds.

    I am not sure if it is a [problem] but if at some point I have overpaidicon I would like to get the money back.

    Has anyone had any experience of this?


  2. #2
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    Default Re: Refund letter from Arrow Global

    Go look at your credit file
    Who owns your debts?

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    Default Re: Refund letter from Arrow Global

    I had a refund recently from a DCAicon - It DOES happen...


  4. #4
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    Default Re: Refund letter from Arrow Global

    there was a court case a couple of years back where they were forced to refund monies they had overcharged customers. They dont know who and how much so they are offering monies to those they believe to be affected. They might owe you more than this if you were paying off a big debt or it may be an overpaymenticon. Either way, it is a settlement figure for past wrongs and probably easier to accept than to calculate the actual sum.
    I wuldnt be phoning them, just write and state that you want a cheque sending to your address as already noted and you will let them off the rest of the money. If they then get funny tell them it is FCA time!



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