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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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HELP!!!!!! Please .......

My 16yr old son went through a bus lane back in November 2017 on his motorcycle, the first we knew about it was when we received an notice of enforcement totalling £175 through the post from Marston’s on 29th March 2018 but the letter was giving us until 25th March to get in touch for a payment arrangement.

 

We rang them and explained that this had been received after the date to come to an arrangement and this is the first time we had known about the fine. They were most unhelpful saying that the full amount needed to be paid to stop further action. I asked for evidence of the offence and they did not have this and suggested I speak to SWindon Bpurough Council.

 

This we did and also they were inhelpful saying this was now passed to marstons who were dealing with it now. We explained that had we received the PCN’s we would have paid the priginal fee of £30. They had no photographic evidence as there files were now closed on this and everything was with marstons. We filed an out of time order with the TEC had no response and now we have a removal notice today for £408.

 

My son is on full time education does not work as he helps me at weekends as I e just been diagnosed with cancer. He has no way of paying this and marstons will not accept an arrangement they only want full payment. I’m happy to pay weekly to stop this action if only they’d listen. My son no longer has the motorcycle as he sold it to use for tools for his college.

 

Can someone please help or advise. I know the usual keep doors and windows locked but I need a solution to the problem.

Edited by honeybee13
Paras
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Moved to the bailiff forum

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi there, This was sent on 3rd April and the reply said it takes 10 working days to process, I rang on 17th and was told it was still being processed not to call as when a decision is made we will be informed. We received nothing until the bailiff put the removal notice thru.

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Hi there, This was sent on 3rd April and the reply said it takes 10 working days to process, I rang on 17th and was told it was still being processed not to call as when a decision is made we will be informed. We received nothing until the bailiff put the removal notice thru.

 

You mention that you had a reply advising that it would take 10 days to process the Out of Time application. Can you tell me who the reply was from as this information isn't correct.

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I just need to know how I go about a payment plan with the bailiff who is not prepared to discuss such a thing only full payment. And marstons themselves keep saying they do not do payment plans I have to speak to the bailiff I’m getting nowhere. Surely there’s someone on here that can help me

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You are in the driving seat here.

The Bailiff may only take control of goods belonging to the debtor

- I assume your son has not elevated himself to works of art or rolex watches yet.

 

The next plan will be for them to try and force you to pay

- quite a common ploy as a lot of parents will do this.

 

Do not be misled by them saying they can force entry to remove goods

- they cannot in this case

- unless they have been allowed in previously and would strongly suggest you do not allow this.

 

They can however remove goods from outside

- car, quality garden furniture etc but doubt your son has any of this.

 

Get to the stage and the Bailiff is stuffed

- if he wants paying then he must accept what he is offered whether he likes it or not.

 

The alternative is the Warrant is returned to the Client (Council) and all the fees will be wiped meaning he gets zilch.

Edited by dx100uk
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Thankyou, so am I right in saying they cannot legally make me ( the parent) pay as the debt is not in my name, however due to the situation I am offering to pay a regular amount to them so they get there money.

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This was an automated reply

 

You mention that you had a reply advising that it would take 10 days to process the Out of Time application. Can you tell me who the reply was from as this information isn't correct.

 

The automated reply is merely to advise you that it can take 10 working days to process responses from the Local Authority.

 

A little known fact is that when an Out of time witness statement is submitted to TEC, a copy is then sent to the Local authority and they have a period of 19 business days (a month) to decide whether or not to give permission for the witness statement to be submitted late (out of time). They will respond to TEC with their decision. It can take 10 working days for TEC to process their response.

 

if the local authority are not willing to give their permission, the application will be passed to a member of staff at TEC. That person will review the reason given on the Out of Time witness statement against the councils reason for refusing the application. A decision will then be made. You will be sent a letter by the Traffic Enforcement Centre advising of that decision.

 

Using the above example, you will hopefully understand when an Out of Time witness statement is submitted that the case is placed on hold for approx 6 weeks (much shorter with Dart Charge).

 

As I understand it from your above posts, you have NOT as yet received a response from the Traffic Enforcement Centre and in fact, TEC have confirmed to you in a telephone call that they have not finished processing the local authorities response. Therefore, the case should still be on hold and if so, it is somewhat premature for you to be approaching Marston with a payment proposal.

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Thankyou, so am I right in saying they cannot legally make me ( the parent) pay as the debt is not in my name, however due to the situation I am offering to pay a regular amount to them so they get there money.

 

 

 

 

Technically they shouldn't be talking to you anyway as you are not the debtor. As for your son then there is no law that states he has to talk to a Bailiff. If he knocks on the door you are within your rights to just close it in his face - providing of course you can then ignore the repeated knocking/hammering that will ensue. Put quite simply if you are prepared to pay then tell them you will pay £xxx every week/month take it or leave it. I'll guarantee they won't be happy but that's their problem - if it were me if they refuse then I would lower my proposal each time until eventually they have to take it or leave it.

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if so, it is somewhat premature for you to be approaching Marston with a payment proposal.

 

 

 

 

from Post 1 - We filed an out of time order with the TEC had no response and now we have a removal notice today for £408.

 

 

It appears Marstons have now made a visit suggesting the matter is now "off hold".

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from Post 1 - We filed an out of time order with the TEC had no response and now we have a removal notice today for £408.

 

It appears Marstons have now made a visit suggesting the matter is now "off hold".

I quite agree that it is an odd situation and more so given the telephone conversation that the OP had with the Traffic Enforcement Centre where they confirmed that they have not as yet processed the local authorities response. Maybe another call to TEC is necessary.

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Probably already with sharkstons before TEC contacted originally. Can a bailiff actually enforce against a minor?

We could do with some help from you.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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OOPs I have a missing post. Just before post 19 I showed a statement taken form the House of commons library which stated quite clearly that debts of those under 18 are unenforceable.

I do not know who you asked about that on your post 7 but if it was the bailiff company they would say anything to avoid losing their money.

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sorry tthat was my bad

I tried to sort the linkfor you and iit looks like it didn't attach again.

 

here the link you posted

http://researchbriefings.files.parliament.uk/documents/SN07032/SN07032.pdf

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

I rang marstons again yesterday in a last ditch attempt to come to an arrangement and was told it needs to be paid in full and I need to speak to tgd bailiff direct.

I emphasised the fact my son has no assets, lives at home no job but in full time education and the lady told me they would still pursue.

 

Am I right in saying I can go back to marstons then and say that because my son is 17 they cannot enforce the debt and I can quote that this?

 

Is there such a letter I can send to marstons and SBC quoting that this is illegal and they cannot enforce the debt!

I seem to be banging my head against a brick wall at the moment all of the info given is fantastic but they will not agree to anything.

I need something to slap them with!

Thanks all

Edited by dx100uk
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Just imagine how many unpaid debts there would be from motoring offences etc if enforcement could not take place. No 17 year old in his right mind would pay parking tickets, go up and down one way streets - in other words put two fingers up to the world.

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