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    • Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other!
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    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Victorian Plumbing Shower


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Hi All,

 

I am new here and looking to draw on your wealth of knowledge.

 

I bought a shower from Victorian Plumbing around 6 months ago that was not fitted until around 8 weeks ago, on having the shower fitted my plumber informed me that although following the instructions to the letter the shower pressure was rubbish despite it being great without the shower attached and the water was not heating up.

 

I complained to VP and they eventually replaced the unit but only after around 6 weeks of too and fro'ing with the manufacturer and not getting anywhere.

 

The problem I have now is that the replacement is displaying the exact same issues. Wondering whether the installation was the issue I had an electrician check it over and he told me to get an engineer out as the power was getting to the unit but the heater element was not warming up at all.

 

Now I have decided to go direct to the manufacturers website and email them asking for an engineer visit, they responded asking for a number of pictures but have not since replied other than to tell me they are chasing the manufacturer.

 

This has been ongoing for around 9/10 weeks now and I'm at the end of my tether.

 

What would you recommend I do from here?

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I'm afraid that whenever people buy equipment from one supplier and have it installed by somebody completely different, it is always a recipe for problems if things happen to go wrong.

 

I'm afraid that you put yourself squarely into "piggy in the middle". Each one of the traders will pass the buck onto the other and eventually you won't get anywhere until you get some independent expert to identify a particular problem.

 

If you have had two identical units and the water pressure is still poor and it does suggest that there is a water pressure problem. Presumably your previous shower was working correctly?

 

You are also suggesting that when the system is simply passing cold water, that the pressure is good. This possibly suggests that it is your water heater which is reducing the flow. Is it an electric water heater? Is it a Combi system? In other words is the system a "heats as it flows" instant hot water system? The systems often cause pressure problems because in order to become properly hot, the water flow has to slow down. If the water flows too fast then it doesn't heat up sufficiently.

 

If that is the case then you have third element involved and that is your water heater.

 

I'm really not too sure what to suggest in this case. If you can identify the cause of the problem then we can probably advise you as to your rights. Of course it's a bit late now but in future you are best off talking to the installer first and asking the installer to source and fit equipment and in that case the entire responsibility/liability remains in one place.

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I always install full bore showers because of this problem.

Even with combi boilers where the pressure is constant at 1.5 bar, showers for "high pressure" systems sometimes present this problem.

Look out for the minimum operating pressure which should be 0.5 bar if you want to avoid problems.

If your shower is a full bore for "low pressure" systems, then it means that the shower itself it's a bad model.

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I assume from your comments it's either an electric shower or an electric pumped shower. If you can confirm the make model that would help suggestions.

However a couple of things to note. Electric showers all limit the flow,this is the only way they can heat the water to a suitable level, so I suspect the flow rate is what you are going to get with that particular shower.

Secondly it's really unlikely the two showers are faulty, but you never know, I would phone the maker directly and see what they suggest. It may well be wired incorrectly, was the electrician part of an approved body like NICEIC?

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Thanks for the replies.

 

It is indeed an electric shower and an expensive one at that. It operates at a minimum of 1.5 bar, the shower that was present before this was a straight mixer and it gave good pressure.

 

I understand that the pressure could be related to the fact that the flow would likely be restricted as it needs to heat up the water first but there is no heat whatsoever, the pressure does change slightly however when changing the temperature to cold.

 

The electrician is a fully qualified individual who has gained all qualifications through a local housing body which is where he works, my father is a retired electrical fitter who has had a look also and he has confirmed it's wired correctly and power is getting to the correct places.

 

The boiler is not pressurised as it's an old house and is gravity fed from up stairs.

 

This is the shower an AQUAS AquaMax Flex Manual X-Jet 9.5KW Full Chrome Electric Shower (can't submit link due to post count).

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Link provided.....

 

https://www.victorianplumbing.co.uk/brands/aquas?gclid=Cj0KCQjwre_XBRDVARIsAPf7zZgoDaO5u3C_hc5nYNUwax0ZBHhgcSTBEvjCzs-Qi1PbDmD1WjU-RTMaAkKsEALw_wcB&gclsrc=aw.ds

 

Power Input:

A Power Input of 240 V and 40 amp circuit breaker is required for max output ( 9.5 KW ) anything less and the heater will not operate at max efficiency

We could do with some help from you.

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Ok, so that shower needs 1.5 bar, it sounds like you have a header tank for cold water? If so I doubt if you have 1.5 bar as that would need 15m vertically from the tank to the shower head.

So you have a couple of options to fix it, one check your mains water pressure us above 1.5 bar and get a plumber to connect it in from the mains rather than the tank

Two, change the shower, but it sounds like it's a selection issue and nothing directly wrong with the shower.

 

Andy, just to confirm, the shower would run from a smaller MCB but at some point it would trip, however until that point it would heat as designed. I'm not suggesting this is an acceptable solution, but not quite as you described.

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Hi Craig

 

I simply copied the above from the manufactures specs......in the link provided above.

We could do with some help from you.

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Minimum operating pressure of 1.5 bar.

That's your problem.

As said, you need a low pressure shower operating at 0.5 bar to get good pressure.

Nothing wrong with the shower, it's just the wrong model for you.

As suggested you could try connecting it directly to the main, but in my experience it won't make much difference.

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Hi Andy, must be a Thai translation!

 

Further update to OP

There is a note in the FAQ about removing a safety clip? It's noted on page 17 of the instructions too, was this removed, it looks like it stops the tank trying to heat without water in it.

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  • 2 months later...

I have the same shower looks are better than the performance the volume control " hot to cold " hardly changes the temperature, would like a warm or cold shower but always runs hot with the control fully turned down. Instuctions for the volume control from the manual state " when turning the volume control handle this will change slightly the output temperature of the water " for a £400.00 it has some issues I have cleaned the filter and head still doing the same ...

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Are you sure the shower is getting the correct pressure required to operate properly?

 

If the pressure at the shower itself is low have your considered the option of fitting a shower pump suitable to your system layout/shower?

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