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Credit Card Charges on Gig Purchase***Resolved***


thebloodster
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Hi

 

 

I wondered if someone knows the answer to this.

 

 

I bought two tickets for a gig at the O2 Ritz in Manchester and the gig has now been cancelled. The tickets were £25.50 each but in total I was charged £57.25 inc fees at the box office.

 

 

Should I receive the full amount back or will they just refund £51?

If they refund the £51 is there a way I reclaim the difference?

 

 

Thanks

 

 

Steven

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https://help.ticketweb.co.uk/cancelled-altered-events/

 

Can I have a refund?

 

We're more than happy to issue refunds for cancelled and rescheduled events. If your event is cancelled, we'll usually issue a refund automatically. If your event is rescheduled, we'll need you to return any tickets you've received to our address below, and once we have them back we'll refund the face value plus the service charge onto your card. We recommend sending the tickets back securely (e.g. Royal Mail Special Delivery) as we can't refund the tickets if they go missing on their way back to us.

 

My event has been postponed – what can I do?

Sometimes events will be postponed while the event organisers are working on the new details. So we advise that customers keep hold of their tickets as they’ll be valid for the new date once it’s been announced. As soon as the new details have been confirmed we’ll be in touch with all our customers by email.

 

If you know you definitely won't be able to make any other dates, we're happy to issue a refund.

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Thanks for the replies. I got the full amount back including the fees with no argument - they didn't even mention it and there was me all ready to argue lol. Funnily I paid by card but they gave me a cash refund as they didn't know how to do a card refund lol

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