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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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VT - Startline motor finance


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Currently have a car on finance with Startline, agreement started in Nov 2014, car was £7400, 57 reg Seat Alhambra, total payable being £10800.

 

Fast forward a few years to now, growing family and the car is no longer suitable, not enough boot space when using all 7 seats, so have looked around and found something bigger.

 

Finance sorted and all good to go, BUT the valuation on the Alhambra is now £1000 less than settlement figure, hence wanting to VT.

I am well over the 50% mark, closer to 2/3 of the total.

 

From reading various forums and sites, there seems to be varying timescales to offer when notifying the finance companies of VT, I've seen 14 days, 7 days and 0 days,

 

is there any requirement to give them any notice or could I write/email and terminate the agreement immediately?

I only ask as the next payment is due in 7 days.

 

Thank you.

Edited by dx100uk
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there is no time limit

 

you are over 50% you don't need to pay further

 

from my notes:

 

Section 99 of the Consumer Credit Act gives the debtor the right to terminate a hire purchase agreement,

simply by giving written notice of termination.

.

The right to terminate applies at any time before the final payment becomes due, unless the creditor has already terminated.

.

contrary to the line taken by many finance companies,

.

the debtor need not have paid half the total amount payable,

.

and nor do they have to pay any arrears,

.

before exercising the right to terminate.

.

Sections 99 and 100 set out the debtor's liability on voluntary termination. The sections are complex,

.

but their main effect can be summarised in brief as follows.

.

.If the sum of payments made and arrears before termination exceeds 50% of the total price,

than the debtor is only liable to pay the arrears.

.

Otherwise, the debtor is liable to pay half the total price, less any payments already made.

.

so the debtor can terminate at any time if he has reached the 50 % mark

.

the debtor can terminate at any time before the 50 % mark but would be liable for payments still to reach the 50 % mark,

.

does not matter if the account is in arrears at the time or request to do a voluntary termination.

.

you need to specifically nail them down that this is a VT and NOT a VS [volutary surrender].

 

dont get caught out!!

 

take extensive photos of the car inside and out

and underneath and in the engine compartment ALWAYS.

 

if they try and charge a repo fee or collection fee they cannot:

 

173 Contracting-out forbidden.

 

(1)A term contained in a regulated agreement or linked transaction, or in any other agreement relating to an actual or prospective regulated agreement or linked transaction, is void if, and to the extent that, it is inconsistent with a provision for the protection of the debtor or hirer or his relative or any surety contained in this Act or in any regulation made under this Act.

 

This term is covered by the above section of the CCA 1974 in that it breaches this:

 

99 Right to terminate hire-purchase etc. agreements.

 

(1)At any time before the final payment by the debtor under a regulated hire-purchase or regulated conditional sale agreement falls due, the debtor shall be entitled to terminate the agreement by giving notice to any person entitled or authorised to receive the sums payable under the agreement

 

In other words nothing can stop you voluntarily terminating.

 

The only charges you must pay are the ones contained in the legislation and itemised in section 101, the charge mentioned is levied after the agrement is terminated and is void in any case. All it means is that no one will collect the terminated car(their car), well that is ther problem it is no longer yours , your attachment to the car has been terminated.

.

although dependant on the way your agreement is written, they can charge excess mileage

.

this has been accepted at county courticon level, but afaik has not been tested in a higher court

..

..............example letter..ADAPT TO SUIT.............

.

You must vt under s99/100 cca1974. do not sign any of their forms, or agree to pay anything.

.

The car has just to be in reasonable condition for its age.

 

If you have paid in excess of 50%,

with no arrears there will be nothing to pay.

.

Send them the following letter,

they MUST action your request,

you should endeavour to be present at the vehicle inspection---

.

VOLUNTARY TERMINATION OF AGREEMENT UNDER S99/100 CCA 1974

.

Account No: (xxxxxxx)

.

 

Dear Sir,

I am writing to notify you that I am exercising my right to terminate the above Agreement

under Section 99 of the consumer credit act1974.

.

You will understand that the aforementioned section permits the debtor to terminate the agreement

at any time before the last payment is due.

.

There is no restriction regarding the exercising this statutory right,

particularly none in respect of any perceived arrears or monies due on termination

.

I understand that I shall be liable to you for the amount calculated under the formula in Section 100

of the Consumer Credit Act 1974.

.

**As I have/have not paid more than the amount calculated under the formula in Section 100 the amount due is £XXXX/zero.

.

The above agreement will be terminated 14 days from the date of this notice.

.

Please send me details of how the vehicle can be returned to you.

.

You will be aware that statute prevents you from levying a charge for the recovery of this vehicle;

guidelines also state that if you require me to deliver this vehicle

it must be no more than a short (reasonable distance) from my registered address.

.

Please confirm receipt of this request in writing within 7 days of receipt.

.

-Yours etc...

..

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 3 weeks later...

Having VT'd on 18th May, which they accepted, they are now chasing me for the May payment which was due on the 21st May.

I'm still waiting for their collection agent to make arrangements to collect the vehicle,

 

having spoken to Startline on the phone earlier,

they've tried telling me I'm still liable for the vehicle until they've collected it and I still have to make the payments until then!

 

I queried them on it, told them that as far as I was aware, my liability for the vehicle ended on the day I VT'd, therefore so did my requirement to make payment. They disagreed with this and informed me I am now in arrears and would affect my credit file!

 

So where do I go from here?

Edited by dx100uk
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they cant re write the consumer credit act

I have hi lighted the relevant section of post 2.

no they cannot mark your credit file

 

you terminated 3 days before due payment and you are already well past 50% mark.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Choosing to Voluntary terminate your finance agreement will not affect your credit rating. It may however be marked on your file as V or VT, showing that you have chosen to end the agreement early using this process. This mark is visible to other lenders and could impact a future applications for this type of credit.

 

Multiple VTs could result in refusal for credit or a higher interest rate. We’d like to hear from you if you’ve experienced this first hand.

 

As long as you have taken reasonable care of your vehicle, you should not be charged anything further when it’s handed back. The vehicle needs to be returned in “reasonable” condition and therefore some wear and tear should be expected

 

It’s not uncommon that lenders will try and charge a collection fee for a vehicle. You are not liable for any collection charges, these must be met by the lender.

 

When you voluntary terminate your agreement you are essentially handing back the car. You will not receive any further payments i.e. your deposit back.

 

The Consumer Credit Act states that once you have invoked your right to terminate under sec99, lender’s cannot impose any further liability which includes charging for collection of the vehicle or any excess mileage charges.

 

The vehicle will need to be returned in “reasonable” condition, taking into account wear and tear.

 

The right to VT your finance agreement is written in law. Your finance company can not prevent you taking this option as long as you have paid back over 50% of the total amount due.

 

Andy

We could do with some help from you.

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  • 4 weeks later...

The saga continues! T

I'm still receiving emails, letters and text messages informing me my payments are overdue, and that I've been charged £15 for a letter telling me I'm in default.

 

I've spoken to them and they claim it's the 'system' generating the letters and not to worry etc etc.

 

I've also received their damage appraisal in which they claim there is £1800 of damage to be rectified!

 

I have disputed this, as I feel a lot of what they have listed falls into fair wear and tear.

 

They've listed all four wheels as needing repair due to scuffs and corrosion, yet on the auction report for potential buyers the wheels are said to be in reasonable condition.

 

There are various things they've listed, from needing a valet, through to various scratches, and a headlight (didnt need a headlight when it left here, and at the most it would have needed a bulb, it had a HID kit retrofitted).

 

Its an 11 year old people carrier and it sounds to me as if they expected the car to be presented in showroom condition.

 

I'm not sure if Startline are aware the car is being held at an auction site about 20 miles from where I live, so it won't be too much of a problem for me to go and inspect the car if need be.

 

Hopefully this has worked, both the auction report and Startline's damage appraisal should both have uploaded.

VendorReport.pdf

2018-JUN-13$6428110.pdf

Edited by dx100uk
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Hope you've not been talking on the phone??

Dont

You owe nothing more

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

no more talking writing only

they are not entitled to anything

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

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