Hi never used this site before but I wanted some advice as executor to an estate we have asked Lloyds for a DSAR on deceased account but they are refusing. Can they do this. Any assistance would be most helpful

Hello and welcome to CAG. I'm sorry to hear about your problems.

What reason are Lloyds giving for not supplying the DSAR and who applied for it please?

Best, HB

They say that the rules do not apply to deceased accounts. I have sent probate so they are aware that i am the executor

I think I would begin by telephoning the ICO and asking them. I think they have some kind of helpline and they will give you initial advice.

Why are you trying to get this information? Is there a possibility of some PPI claims?

See points 5 and 7

https://ico.org.uk/media/for-organisations/documents/2014223/subject-access-code-of-practice.pdf

Data Protection legislation only applies to living individuals.

Andy

no ppi claims there are a number of transactions etc that make no sense

What kind of value are you talking about? Have you asked Lloyds as to whether there is any mechanism by which they can provide information on account which is administered by the executors of the deceased account holder?

no PPI claims there are a number of transactions etc that make no sense

Is there any reason to delay probate? Once you have it you have access to the account and can check everything online.

No probate had already been actioned. But the bank had assured me that all information would be still obtainable.

No probate had already been actioned. But the bank had assured me that all information would be still obtainable.

When my Mother in Law died the executor could register for online banking to help administer the estate. That's how we found out her carer had helped herself to thousands of pounds in cash and online shopping. To know there are questionable transactions you must have seen some evidence of them so what further information are you looking for? I know we had to do a fair bit of digging but we didn't need an SAR, most of it could be gleaned from bank statements and phone calls to vendors.

Am looking for the interview notes

May I ask what action the executor took

I'm not clear on what you're trying to achieve, but I found the Bereavement people at Lloyds very helpful. I only dealt with them, not the branch or the normal call centre.

HB

May I ask what action the executor took

Eventually the police. It was one transaction shortly before she died which alerted us as it was an internet purchase. We got lucky with that one as it was as small business and we said we were just checking the delivery address. They gave it to us and it was the home address of the carer. Then we started going back through everything and learned about how you can identify where cash withdrawals are done. Funny old thing, some of them were just for the maximum from the nearest cash machine to the carer's home and some would be two withdrawals a minute apart. These would be one for £100 and then another for £300. This would be when my MIL had asked her carer to get cash and the receipt for the requested £100 would be handed over along with the requested cash while the carer pocketed the £300. We went back about six months identifying around £11,000 of dubious transactions including huge Tesco shops of around £180 a time at least weekly. At that point we handed it over to the police and they dealt with it.

Well done its such a dreadful thing to happen. Thankyou for sharing your story

I really feel for you if you have found something similar.

I get why you want more information. We knew we'd have to all but build the case ourselves for the police to take it on. The bank didn't want to know but then became very obstructive because we'd handed it to the police - really stroppy. They made it very difficult for the police to get CCTV evidence etc.

no ppi claims there are a number of transactions etc that make no sense

Maybe somebody here is able to make sense of them if you share the details?

Am looking for the interview notes

What interview notes?

When a customer goes into the bank to make complaint open accounts that kind of thing