Hi all, we were Future Energy customers, before they folded last year.

Shortly before the collapse, they fitted our home with smart meters.

Now I was never happy with the gas meter and how it didn't fit in the existing box, resulting in the lid being left unlocked and open (see photos).

Now we have been moved over to a new supplier (Green Star Energy), I am wondering whether they are liable for rectifying the problem?

If not, who is?

Thanks,

Hi

This seems IMO an issue with the actual Meter Box itself not closing fully, which sadly is not the previous nor new Energy Suppliers responsibility as the Meter Box itself is classed as the Property of the customer therefore the Property customers responsibility to repair.

As your previous energy provider has Dissolved if you wanted the meters moved you would have to request this via your new Energy Provider and they will more than likely class it as a Chargeable.

Have a look at this link a FAQ 'My meter box is damaged what do I do?': https://meteroperators.org.uk/faqs/

It does not stop you asking your new energy provider especially if you were a customer that was transferred to Green Star Energy after they were appointed by Ofgem explaining whats happened and the issue to see what they say i.e. whether it would be chargeable and the cost.

Future Energy customers: Your questions on new supplier Green Star Energy: https://www.ofgem.gov.uk/publications-and-updates/future-energy-customers-your-questions-new-supplier-green-star-energy

Hi

 

This seems IMO an issue with the actual Meter Box itself not closing fully, which sadly is not the previous nor new Energy Suppliers responsibility as the Meter Box itself is classed as the Property of the customer therefore the Property customers responsibility to repair.

 

As your previous energy provider has Dissolved if you wanted the meters moved you would have to request this via your new Energy Provider and they will more than likely class it as a Chargeable.

 

Have a look at this link a FAQ 'My meter box is damaged what do I do?': https://meteroperators.org.uk/faqs/

 

It does not stop you asking your new energy provider especially if you were a customer that was transferred to Green Star Energy after they were appointed by Ofgem explaining whats happened and the issue to see what they say i.e. whether it would be chargeable and the cost.

 

Future Energy customers: Your questions on new supplier Green Star Energy: https://www.ofgem.gov.uk/publications-and-updates/future-energy-customers-your-questions-new-supplier-green-star-energy

Thanks for replying. The meter box was in perfect working order, complete with operating lock, before the smart meter was installed. The reason it doesn’t close now is because the smart meter fitted is not suitable for this type of enclosure, the meter itself is what is preventing the lid from closing. The meter installer also removed the lock so that he could fasten the lid down with a cable tie, all without permission. It is a bodge job.

Surely that doesn’t make it the householder’s responsibility?

If the meter is faulty you can ask for a new one and it will be free. i suggest you tell the noco that you think that peopel ahve attempted to interfere with your meter because the lock is broken and the lid doesnt shut......

Meter box is normally the responsibility of the meter operator and not the customer as normally they are fitted by MOP which is why they are sometimes locked. However it may be difficult to find out who fitted the actual box.