Hi,

Not sure if anyone can help,

I took 2 secured loans out within a couple of months of each other in 2006/2007,

the loans were with iGroup, via Easy Loans (which I understand is or was a broker) and both were for over £5k each.

Both loans were settled within a few months, the PPI was added up front (if that makes sense),

when I cleared the loans I paid all of the PPI too even though, as I understood it, the loans were for 5 years and the policies too..

I find it hard to believe that I needed to pay the PPI for 5 years x 2 even though the money from the actual loans was paid back within, at the most, 6 months.

I took these loans out with my then partner.

Both loans and policies were in joint names, although I was not working so wouldn't have benefited from PPI, I also had various existing medical conditions.

A few years back I tried to reclaim the PPI with Easy Loans, but was unable to (I can't remember why) and I even contacted the ombudsman but my claim was not upheld. If I remember correctly, something was said about the policies (at that time) still being active, though I may be wrong.

I don't really understand the new rule/possible way of claiming?

But have contacted GE Money with a view of trying to find out if I can try to claim again and they have asked me for identity documents which I have sent.

Just querying if I am flogging a dead horse before I possibly go any further?

Or am I contacting the wrong company?

Any thoughts and/or advice most welcome, thanks.

It may be that if the ombudsman has already dealt with it, then you may not be able to approach the ombudsman a second time in which case you might have to consider court action.

However, I would say that as you seem to be uncertain as to what the situation is that you need to start gathering information. On 25 May the new GDPR regime comes into force and from that moment you will be able to make SARs free of charge and also with only a 30 day deadline instead of the current 40 days.

I suggest that on 25 May that you submit SARs to the ombudsman, to easy loans, to GE money – and anyone else that you think you've had dealings with on this matter. When you have collected all the information you need, come back here and we will help you unravel the story and hopefully give you some advice as to what you can do.

probably start a plevin claim?

It may be that if the ombudsman has already dealt with it, then you may not be able to approach the ombudsman a second time in which case you might have to consider court action.

 

However, I would say that as you seem to be uncertain as to what the situation is that you need to start gathering information. On 25 May the new GDPR regime comes into force and from that moment you will be able to make SARs free of charge and also with only a 30 day deadline instead of the current 40 days.

 

I suggest that on 25 May that you submit SARs to the ombudsman, to easy loans, to GE money – and anyone else that you think you've had dealings with on this matter. When you have collected all the information you need, come back here and we will help you unravel the story and hopefully give you some advice as to what you can do.

Okay, will request documents etc on the 25th. Can I just ask what you mean by the ombudsman may not deal with it again, if my previous attempt at reclaiming was rejected? Do you only get one attempt?

How costly is court action?

Thank you.

probably start a plevin claim?

I think this is what I meant about attempting again, could you please elaborate further?

Thank you.

Okay, will request documents etc on the 25th. Can I just ask what you mean by the ombudsman may not deal with it again, if my previous attempt at reclaiming was rejected? Do you only get one attempt?

 

How costly is court action?

 

Thank you.

you may find that if you try to reclaim PPI on the same grounds as you did before then the ombudsman may say that the matter is already decided.

I think this is what I meant about attempting again, could you please elaborate further?

 

Thank you.

on the other hand, if you make a claim on new grounds – for instance on the ground suggested above – Plevin – then you may very possibly be able to reopen the claim. I hope you follow the link that was provided for you but broadly the case of Plevin decided that if you were sold PPI and the person who sold it didn't disclose that they were being paid commission for recommending or selling a particular product to then that would amount to mis-selling.

broadly the case of Plevin decided that if you were sold PPI and the person who sold it didn't disclose that they were being paid commission for recommending or selling a particular product to then that would amount to mis-selling.

Plevin wasn't about mis-selling but that high levels of undisclosed commission amounted to an unfair relationship. It means that those who previously unsuccessfully complained about mis-selling can complain again as the grounds are different.