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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Another Car Cashpoint Victim!


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Hello.

I am another one to add to the list of finding my car not being on the hpi basic check.

 

Got the car in February and today got visited by two people and a car transporter from Burlington Group acting on behalf of Car Cash Point.

 

The bill of sale was never produced from the Burlington operative when i asked for it, instead proceeded to get the police involved.

 

I should have stood my ground but instead agreed to pay off the remaining debt to keep the car. Wouldn't be able to work without it.

 

All i can do now is find the registered keeper and put my claim to get the money back.

 

My problem is with Car Cash Point & The Burlington Group who refused to give me the name of the registered keeper of the vehicle who got the loan against the car.

 

My initial foray into the Data Protection Act only gives me request for information on myself.

 

Where do i go for a request for information on a person from the files of a private company ie, (Car Cash Point).

 

It has been found that the past keeper of the vehicle had another registration logbook from the DVLA to sell the vehicle onto a dealership the same day they took out the loan.

 

I am in the process of back tracking to the two dealerships the car belonged to before me in order to get the original keepers details.

 

However i feel they will also abide by the data protection act.

How do i legally get this persons details.

Thank you.

 

Caissons Disease. (Ex diver)

Edited by dx100uk
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Previous keeper details on the v5c?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thank you for replying dx100uk.

 

Unfortunately, from the point of the logbook being used for a Cashpoint car loan

the vehicle went through two other change of hands before it got to me.

I am the third person in the chain to buy the car.

 

I know the person from whom i purchased the car from very well.

Having spoken to him he is able to provide me with the dealership name and address from where he purchased the car.

He is also going to contact this same dealership to see if they will provide details of the person who sold it to them.

 

This, i believe is where the dealership may or may not use the data protection act to not provide the information i require.

Is there a request for data information from a third party that i can use.

Thanks.

Caissonsdisease.

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Unfortunately you have to take your friend to court. You cannot jump steps.

You take your friend to court

Your friend takes the dealership to court

The dealership takes the original owner to court.

 

Your contract is with you and your friend, not you and the dealrship

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Thank you sgtbush.

You are right. But empathy gives me the argument that to get what i want i stand to lose a an old and very good friend. I believe he is just as much a victim in this as i am.

However, re-looking at the HPI companies including reputable ones such AA and RAC they all seem to offer extended services at extra cost (A Jaw Dropping EXTRA COST)

These extra services include the details of every owner the vehicle has had from manufacture to present date.

 

The point i am trying to make is pertaining to my original question.

The data protection act specifically states i can only retrieve information about myself by way of an information request and a small fee.

 

Yet these HPI companies seem to have gained legal standing to offer all information on any person to anyone who requests it 'For a large fee'.

 

Now i read a news item a few years ago the the DVLA were questioned over selling data to third party companies.

It does seem that the Data Protection Act becomes null and void when personal information is traded on to private third party companies.

News Papers have this same legal standing to acquire information on other people, companies or just about anything they want to report about.

 

It is this mechanism of gaining information that i want to know about. How it works. How it seems to be completely impervious to the Freedom of Information Act.

Yes, i could quite easily pay for the service offered by RAC and AA but i want to understand how it works first.

 

Thanks.

Pat Lane :)

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