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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
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    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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Council Tax Summons on an empty Property***Resolved***


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Afternoon all,

 

My mum passed away 2 years ago in May 2016, she left a Will and 3 executors in charge of it. Not sure why she didn't have a lot bless her.

 

They started sending bills soon after my mum died despite me telling them the house was empty and we were waiting for probate. Probate was finally granted in October 2017. My brother and I have no intention of selling it.

 

I received a bill of £668 and paid £334 beginning of Jan, I then received a letter to my home which is not in the same city, saying the remaining amount was due by 31 March. I wrote it down and blatantly forgot. My fault. As soon as I remembered I paid it but 2 weeks too late! I set up a DD for 2018/19.

 

In the meantime I get a text from on of they executors saying they have issued a court summons.

 

They have my details on file yet wrote to someone else. The balance of £668 is clear but they want the court summons fee.

 

I'm happy (not happy as such as it's a lot on top of my own bills) to pay the council tax and have done so but why should I pay for a court summons that you sent to an address because as they said "someone in admin must have taken the executive decision to".

 

I don't understand? When the payment was late why not just write and say we are still waiting for the second payment as agreed? instead they went straight to summons and then sent it to a random person who they don't have on file?

 

Can I challenge the court fees?

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instead they went straight to summons and then sent it to a random person who they don't have on file?

 

 

Who is the "random person"? Sounds like it was one of the executors. If so they aren't a "random person", they're the people with the legal responsibility to pay the bills due from the Estate.

 

Are you an Executor?

 

Are you and your brother the joint beneficiaries of the Estate? Have the Executors now transferred legal ownership of the house to you and your brother? Is it still empty?

 

Council Tax on empty houses is often waived for a period of time after someone dies. What is the local council's policy in this case (should be on their website)?

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I say "random person" because when I asked the council who they wrote to they couldn't tell me. They had an address on file and just wrote to it. It is one of the executors but not the one they have been corresponding with. When I asked which executor they had on file, they gave me all of their details. Surely it would have made sense to write to that person. Furthermore I have been corresponding with them and they have all of my details, I am at a loss as to why they didn't continue to write to me. All the previous bills, and the online account is registered to me.

 

No I'm not an executor I'm a beneficiary along with my brother. We are not legal owners of the house yet. It is empty.

 

Their website says "Apply for exemption on properties that have been: Empty after the death of the owner while probate is obtained or up to six months after probate is granted. The additional six months are available provided the property remains part of the estate and has not been left in its entirety to an individual(s)"

 

I'm not querying the council tax, and like I said it has been pain albeit with great difficulty. My issue is being liable for the cost of a court summons that wasn't addressed to anybody they have on file to an address that they have had no previous correspondence with.

 

My question is can I challenge the amount for the court summons?

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The council have a duty to only deal with named executors...not beneficiaries ...as the court claim is not in your name...only the named person can deal with the issue costs.

 

 

Andy

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The council have found that a charge has become due and billed the estate - the estate will remain liable until someone else becomes responsible for the council tax charge. Whilst the estate is liable then executors, not yourself are responsible for sorting the issue. You are not an executor so currently have no legal status in administering the estate, that is why they have contacted the executors.

 

The other problem you may however have is that of you being beneficiary to the property - this causes no end of problems in respect of council tax and death. For example read the decision on this case - http://info.valuation-tribunals.gov.uk/decision_document.asp?appeal=/decision_documents/documents/CT_England/1540M208374037C.htm&Decision=liability

and

http://info.valuation-tribunals.gov.uk/decision_document.asp?appeal=/decision_documents/documents/CT_England/4705M171273254C.htm&Decision=liability

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All sorted. I requested a call back from a manager. It just so happens it was the same lady I spoke to two years ago when my mum died and remembered how traumatic it was.

 

Even though I am a beneficiary, they have been writing to me for the past two years as that was agreed when I spoke to her.

She explained that even though they had received the first half of the bill from me when the second half was late someone had decided to write to one of the addresses on file as they thought I might not pay the rest. Odd that they chose the one they did as one of the executors had already registered herself as named contact for the council tax. They really should have and could have written to her.

 

We discussed that when people are bereaved they have so much going and a lot is confusing it would be helpful if the council was consistent with their admin.

 

She accepted that they could have handled it better and cancelled the court fees.

 

Very happy :whoo:

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Even though I am a beneficiary, they have been writing to me for the past two years as that was agreed when I spoke to her.

They should not be contacting or discussing the account with you without the express agreement of the executors - big breach of data protection rules if they don't have that permission.

 

Odd that they chose the one they did as one of the executors had already registered herself as named contact for the council tax. They really should have and could have written to her.

With multiple executors it's up to the council who they pursue for contact - if they don't get payment from one of them then it is entirely sensible to contact another.

 

She accepted that they could have handled it better and cancelled the court fees.

Good result .

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