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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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Issue with waste disposal broker overcharge***Refunded***


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hi guys this is my first post. I appoligise if I accidently break rules.

 

Background

I been using a waste disposal broker for my sandwich bar. All was going well until I received an over loading invoice which had 2 dates that i had apparently over loaded. Charge amount 69.05

 

10/01/2018 overload by 25kg = £5.25+vat was using 660ltre bin allowance 42kg

 

31/01/2018 overloaded by 249kg = £52.29+vat was using 1100ltre bin allowance 70kg

Total = £69.05

 

between these 2 dates I had actually received a larger bin so when the collection happened on the 10/01/2018 i was using a 660 litre bin which had a 42kg allowance then on the 31/01/2018 I was using a larger bin which is a 1100litre bin which has an allowance of 70kg

 

Grounds for dispute

My dispute is if I only went over by 25kg on a 42kg allowance how have i gone over by a Wapping 249kg on a larger bin which has a 70kg allowance. Also that is a lot of weight to put in a 1100 litre bin please my own rubbish there’s clearly a mistake

 

when i raised this issue with the broker all they kept telling me is they have tracking records from the bin collection. However that’s not what I’m disputing (if that not what they had on their records then they wouldn’t be charging me in the first place). I’m disputing the legitimacy of the charge IE did they register the correct bin when they did the lift, I know they collect multiple bins from the same location maybe they lifting another bin by mistake. How do I know they didn’t receive a back hander from someone to throw there bins away and decided to place it in mine

Now they have basically refused to credit the charge although I have had one of their own member of staff admit the figures do look off. I feel there just trying to bully this amount out of me.

As brokers the waste company they are contracting to collect the waste are the ones provide them with the collection/lift info. I feel they can’t be bothered to investigate with the waste company what’s gone wrong

Actions taken

I am still using them to collect my waste as I am contracted to them till April 2019 and pay my waste invoice but u haven’t paid the over charge.

So I have received a letter stating

1. they now will add a charge of between £40 to £60 to the charge ( haven’t actually stated amount)

2. the next course of action is to commence county court proceeding to recover debt and will result in added interest and fees

I know in my gut there just trying to bully me into just shutting up and paying.

Can anyone advise what action I should take?

Thank you

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Lots of questions.

 

1. Do you accept that you were overweight on the smaller bin?

2. What kind of rubbish to you typically put in these bins, and do you remember if there was anything unusually heavy thrown away on these occasions?

3. How often are your collections?

4. Where are your bins kept between collection dates i.e. are they secure?

5. How long (minutes/hours/days) between putting the bins out and the actual collection taking place?

6. Do you know how your bins are weighed (presumably it is a weighing system incorporated into the bin lift on the bin lorry)?

7. What kind of businesses are around you and do you know what bins they use (same company?) and what kind of waste they're chucking?

 

However, having said all of that, the charge is about £55.00. The likelihood of them issuing Court Proceedings for £55.00 is slim. If you were to file a defence to the claim it would certainly render it uneconomic to pursue.

 

Therefore I'd be tempted to just stand your ground on this.

 

Or if you accept you may have been overweight by some degree then make an offer.

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Thread moved to a more appropriate forum....please continue to post here to your thread.

 

Regards

 

Andy

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Are you saying that you are only allowed to load the bins with 42kg & 70kg repectively. Having a look at some quotes the payload of a 660L as 275kg & 1100L as 440kg. It sounds as if they are being very economical with the weight allowed. I am always sceptical about so called "business brokers" as usually they only look after themselves and not the Client especially as you can do the majority yourself and for free. I think we should have a look at the contract you have.

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thank you for your responses guys

 

here are the answers to super villians questions

1. Do you accept that you were overweight on the smaller bin?

The smaller bin could of maybe gone over by 25 kg as its not i large weight and maybe that week there could have been extra weight i did notice it was full to the max which is way i order a larger bin.

2. What kind of rubbish to you typically put in these bins, and do you remember if there was anything unusually heavy thrown away on these occasions?

It general sandwhich bar waste micture of food waste and supplier packaging etc

3. How often are your collections?

Once a week

4. Where are your bins kept between collection dates i.e. are they secure?

bins are keep behind my shop in a alleyway with a locked gate plus the bin itself is locked

5. How long (minutes/hours/days) between putting the bins out and the actual collection taking place?

bins are put out daily colloction is once a week on a wednesaday

6. Do you know how your bins are weighed (presumably it is a weighing system incorporated into the bin lift on the bin lorry)?

its a weighing system incorparated into lorry

7. What kind of businesses are around you and do you know what bins they use (same company?) and what kind of waste they're chucking?

There are food businesses/ restaurants and a very large leasuire center the same company that collects my waste also collects theres on the same day

 

Ploddertom-yes on the colletion when i had 660ltr bin i was only allowed 42kg and when i had the 1100ltr bin it was only 70kg

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im thinking of just emailing them back one more time stating my arguement and basically letting them know im willing to pay for first charge but not the second as i feel its a mistake.

 

does anyone have any advice on how i should word the email.????

 

i am also willing to still work with them but i dont think i want to pay any further invoices untill i get the one cancelled as i think they will just take any payment i make towards this overcharge.

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Ploddertom-yes on the colletion when i had 660ltr bin i was only allowed 42kg and when i had the 1100ltr bin it was only 70kg

 

 

[/color] [/color][/size]

 

On that basis it seems you are only allowed to just cover the base of the bin, I'm allowed to put more in my wheelie bin at home. Personally I think you have been had as the service you have is not fit for your business. Do you pay by the lift or a set amount each week/month. You need to look closer at your contract.

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ploddertom - charged per lift which is a set amount. the allowance is low i did look at other coomercial waste collectors they where all roughly the same (unless i missed something) residential waste has more allowance which is ridiculious.

 

Despite we still manage to stay with in the weight limit i tend to descard anything heavy myself. Saying we went over by 249kg clearly an error.

 

proberbly just trying to squeeze some more money out of me. im wondering if this is a common tactic with these company as i would imagine alot of businesses woudnt bother about £55 and just pay. Why should i allow them into scaring me to pay a unjust charge. when i rasied the issue they would even answer any of my point just keep repeating we have the tracking data when i asked can you please send data they sent me a sceen shot off something like a map.??????? what the hell was that supposed to show me, LOL

Edited by modo82
missed somthing out
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Who actually does the disposal? Biffa and Veolia normally charge for a lift as long as it bin isnt overloaded rather tha by weight. many of the bins have RF chips to identify them when they are lifted and weighed by the lorry so you could start off by asking about the RFID of the bn and who normally has that bin as you dispute the charge.

I also wonder why you are using a broker unless they are actually making youa saving by disposal by weight rather than per lift. You can have fortnightly lifts unless you have a lot of problems with putrescibles.

 

However, as you are a business once yoi ahve signed up to these third party bandits it is very difficult to get out of your contract even if it as crooked as hell.

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So should i just Stand my ground and what do you think chances are of this going to magistrates court as they keep threatening. baring in mind im still paying for there service so they are making money from me.

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Yes, bit Biffa will lift fortnightly if you dont warrant a weekly collection. For some types of waste they will lift on request as long as it is a minimum number of collections a year.

Ericsbrother - thank for the advice, actually the brooker seemed to be cheaper. Its biffa who actually lift the bins i will actually ask about the RFID.
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So should i just Stand my ground and what do you think chances are of this going to magistrates court as they keep threatening. baring in mind im still paying for there service so they are making money from me.

 

 

 

Whether you decide to pay or not is your decision. It will not be Magistrates Court should they decide to go ahead if you decide not to pay - it will be a claim in the County Court.

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speak to Biffa about getting a new contract and then see waht you need to do to get out of this one regarding notice period etc.

you have to start being proactive if you want to resolve this, telling the brokers you are off may well make them change their tune

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quick update guys

 

wrote them letter stating i will be filing a defence if they decided to take it further also stated what grounds im filing defence on.

 

now they have "AS A GOOD WILL GESTURE:roll:" credited me back the charges.

 

so good result. thank you for all the advice guys.

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Well done ...thread title amended.

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

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