I have received a parking charge notice from ParkingEye (attached) for overstaying in an Aldi car park.

The reason for the over stay was that I suffered a puncture and had trouble changing the tire following my shop.

I actually took a photo of the puncture at the time.

What would be the best way to contest this? Shall I send them the evidence of the puncture or another method?

Aldi Parking Ticket R.pdf

You need to take that image down quick, you've left all your personal details on it.

Plus dont say "I" say "the driver"

Attachment unapproved. As pointed out, ALL personal information (name, address, registration No.) are showing. This needs to be redacted before posting anywhere on the internet, including CAG.

Attachment redacted and approved

this is a reminder, not the NTK. Did you get a letter before this?

However, the response should be the same. Send a short letter to the HEAD OFFICE of Aldi stating that you are upset about getting this demand as there was no breach of contract as the vehicle wasnt parked but broken down and this is outside the scope of their contract offered for parking at the site (you can send a picture of the puncture if you wish but they may well ignore it anyway as being irrelevant when it is). Invite them to get PE drop the matter.

You may have to look up a suitable name or department to contact, you could ask for this over the phone but dont get into a lengthy discussion about the event itself and if they say nowt to do with them just reiterate your request for a name and address.

Better to let Aldi sort it out if possible, if they put in writing that they cant then so be it, you then take it up with PE but also let the world know Aldi cant train their dogs to obey commands

ok thank you. So should I just go through their appeals process with proof that I went to the store and the puncture or will they likely still try to charge me for "breach of contract"?

this is a reminder, not the NTK. Did you get a letter before this?

 

However, the response should be the same. Send a short letter to the HEAD OFFICE of Aldi stating that you are upset about getting this demand as there was no breach of contract as the vehicle wasnt parked but broken down and this is outside the scope of their contract offered for parking at the site (you can send a picture of the puncture if you wish but they may well ignore it anyway as being irrelevant when it is). Invite them to get PE drop the matter.

 

You may have to look up a suitable name or department to contact, you could ask for this over the phone but dont get into a lengthy discussion about the event itself and if they say nowt to do with them just reiterate your request for a name and address.

 

Better to let Aldi sort it out if possible, if they put in writing that they cant then so be it, you then take it up with PE but also let the world know Aldi cant train their dogs to obey commands

Great thank you I will do just this.

Write to Aldi first.

Tell, not ask, them to cancel the charge. The Driver (never I) is a regular customer, exceptional circumstances etc etc etc.

75% of the time, Aldi will instruct ParkingLie to cancel the charge.

To be honest, if you've had the NtK Reminder, ParkingLie will probably say that you're out of time to appeal to them anyway.