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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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RS Motorhomes - refusing to refund a faulty vehicle **Claim issued - case WON!!***


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Good afternoon,

I have purchased a used vehicle from a dealer and there are several things that I have subsequently found to be wrong with it.

None in isolation are major but taken in the context of the number and the prevarication by the dealer regarding the delay in delivering the vehicle I am concerned that the other works undertaken prior to delivery and the repair of these faults subsequently identified may be less than satisfactory.

 

The vehicle I have purchased is a 15 yr old motorhome from a motorhome dealer.

The dealership is in excess of 100 Miles from my home address.

 

I viewed the vehicle at the dealers premises and identified some faults at the time some of which the dealer would not repair and the price was amended to reflect this. The other faults were agreed to be repaired and the dealer went on to state that the vehicle would be thoroughly checked and any other faults discovered would be rectified. A deposit was paid and a two week period was set as a provisional date to collect.

 

After two weeks I contacted the company and suggested a date for collection that would have given them 3 weeks to complete the work, I was then told that this would not be possible as they had had problems with the weather and staff. I was disappointed as it meant that I would be unable to collect until another three weeks had passed and conveyed this to the dealer. He then stated that they could juggle things around and I could collect the day following my original proposal which worked for me.

 

The day prior to the collection I received a call from the dealer stating that it would not be possible to collect the following day due to a particular problem that meant the vehicle could not be moved for 24 hours but that they would arrange delivery to my home address at their expense six days later. I was disappointed but the fact that I did not have to undertake a 200 mile + round journey went some way to alleviate this. I was told to contact the company on the day agreed to get a firm idea of the arrival time.

 

On the day I called the company three times before I was informed at 2pm that the delivery would not take place that day, at this stage I was disconcerted because the reason I was given was the same as the reason for the previous cancellation and that the job in question had not taken place when I was told it had been completed, also that they had found other issues and were awaiting spares to arrive. I was then assured the vehicle would arrive four days later.

 

The promised day arrived as did the vehicle.

The delivery driver did not wait for me to check the vehicle which had by now been paid for before leaving.

 

I then checked it over and found the following

Cruise control stalk damaged

Wheel trims missing

Alarm not functioning in fact alarm box removed and wiring left insulated by a plastic bag

Windscreen washer pipe work disconnected

After market door security lock not functioning

Oil level only just on minimum

 

When I spoke to the dealer he initially stated that anything after market was not in the agreement because he hadn’t realised that it had an alarm or cruise control.

 

We have subsequently had an email exchange and telephone conversations ( I have followed the advice re recording) in which when I suggested a reasonable compromise would be I bring the vehicle back at my expense and have a full refund he stated that’s not going to happen and that they would repair it at their expense if I took it back to them at my expense.

 

I pointed out to him that it appears they are incapable of correctly carrying out a PDI how was I supposed to have faith in their ability coupled with the fact that on the day it was due to be collected and couldn’t because it had to remain stationary it was away from their premises having the MoT carried out.

I would say that I have yet to actually use the vehicle and it was supplied with a 12 month warranty .

 

I have sent an email outlining my concerns and rejecting the vehicle under the consumer rights act 2015.

I am interested to know if you feel I am being reasonable and if so what my next steps are, it does not appear that company in question are members of the appropriate ombudsman scheme.

Edited by dx100uk
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When did you purchase the vehicle and which company are you dealing with?

 

Also please can you introduce much more spacing into your posts because reading a very solid block of text such as yours is extremely difficult for people who would like to help you

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Thank you.

You have done exactly the right things especially sending written notice that you are rejecting the vehicle.

 

In the meantime how much did you pay for it?

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Paid £23500 which is perhaps a little over the odds but thought it was worth it as general condition is pretty good and buying from a dealer should provide a degree of security

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In your opening post you you are asking about the existence of an ombudsman. I'm afraid that there is no ombudsman service for this kind of thing and it is going to be up to you to sort it out.

 

You have done exactly the right thing and especially, congratulations on recording your calls. Most people don't bother even if they have been receiving encouragement to do so on this forum for several years. I suppose it is like motorway breakdown cover – a huge number of people start getting it after it's too late.

 

On the basis of what you say, if you took this to a County Court then I would estimate your chances of success at almost 100%. The only thing is that although there is a minuscule risk of losing the claim, because it is outside the small claims limit of £10,000, if you did lose then you would probably saddled with some of the costs of the defendant.

 

Please read the post which I put up here https://www.consumeractiongroup.co.uk/forum/showthread.php?486134-Marquis-Motorhomes-Dealer-Refuses-to-Accept-Vehicle-Rejection&p=5113274&viewfull=1#post5113274 which by coincidence is about another problematic motorhome and a company called Marquis which seemed to also provide very poor service to their customers once things start to go wrong.

 

Whatever you decide to do, I think you should get it done quickly. Don't get drawn out into some protracted discussion or negotiation. You are absolutely in the right and you need to be sure of your rights and RS motorhomes are trying it on, quite frankly.

 

Even if they come up with some proposal which sounds satisfactory to you, I tend to stay well clear of company which has this attitude with a new customer.

 

You should make it clear once again that you have rejected the vehicle and that you require it to be collected and that you require an immediate refund of the purchase price and any other expenses which you have recently incurred as a result of RS Motorhomes' breach of their contract.

 

If you decide that you want to begin a claim then send them a letter before claim giving them 14 days or else you will sue them in the County Court and without any further notice. Logon to the court services MoneyClaim website, open a free account and then start putting in all the details and drafting your claim. Let us see the wording of your claim. You can save it all down without actually issuing it until day 15. Only threaten to bring the action if you really mean it. Don't bluff otherwise you will lose credibility and then you are finished.

 

Finally, if I were you I would go round to all of the motorhome forums and review sites and start letting everyone know what has happened. I have found that the motorhome community is pretty tight and pretty well organised and so it is fairly easy to spread the word. Equally, where you find a good dealer it is worth spreading the word about that as well. This is the only kind of thing which will encourage good behaviour. If you do go onto the sites and tell them what has happened to you, you can tell them about us and that we are prepared to give free help to anyone who has these kinds of problem.

 

Keep us informed as to what you are going to do. Let us see the wording of any claim before you finally issue it.

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Thank you for your reply it is nice to know that my actions so far are justified, it is very easy to become embroiled in something like this and either lose sight of reality or experience self doubt.

 

Does a county court action sit at the nearest court to the plaintiff or would I need to travel to bring the action.

 

I have followed the Maquis thread you mentioned it was very informative, and I will check out the Money Claim website and come back to you.

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Damn. That is something I meant to refer to that in my post but I got carried away and forgot it!

 

Yes, if you are a private individual and you are suing a business then the normal rules are changed and the case will be transferred to your local court. Of course that adds a huge measure of inconvenience for the defendant and gives you a very good advantage. Don't forget of course that if you end up losing – extremely unlikely – that you will also be saddled with the winner's reasonable costs of travel.

 

Here's another tip. Take lots of photographs of the interior and the exterior of the vehicle just to pre-empt any suggestions that some damage might have been caused to it while it was in your possession. If any of the false you describe are visible then you would be well advised to make sure that you record all of those photographically and in a detailed log. While you have the vehicle, this is your opportunity to make sure you build a detailed file on the whole thing.

 

Your best interests will be to get rid of the vehicle and to get it back to the dealer as quickly as possible. They are obliged to collect it – but eventually if they won't and if it becomes problematic for you to carry on storing it, then if you arranged to take it back to them you would be able to claim the costs of this as well. Don't forget though that while it is being taken back to them it is at risk and could cause additional complications if it suffered some damage en route. If you did have it delivered back to them then you should make sure that it is photographed internally and externally at the moment that you leave the vehicle on their hardstanding

 

Please could you clarify. There seems to be an RS Motorhomes and an RS Motorhomerepair who also describe themselves as RS Motorhome (singular). Are they the same company? Which one are you dealing with?

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Thanks. Is there any link with the other company?

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Well generally speaking RS Motorhomes don't seem to have a bad reputation. On the other hand if you have a look at their Google reviews, there are quite a few people are pretty unhappy – but other than that they're not as bad as Marquis, for instance. On the other hand may be you have looked around the motorhome forums and you know different. If you have links to sites where there talking about RS Motorhomes then maybe even posting here.

 

One interesting thing is that apparently they went bust in 2011 – then reemerged with (I think) the original owners in charge again. Then I believe they went bust again in 2017 and then the directors – who I think may have been the original owners bought the company and its assets and set up again in a slightly different name.

 

This kind of thing worries me if you get companies that are going to liquidation and then reemerging from the flames but out of touch of any creditors. Still, I'm just speculating and it all needs to be checked out.

 

Anyway I think that we probably given you the advice – and you should let us know what you're going to do. If you want a hand drafting the claim then please let us know. Post up an example of what you think you should be putting in your claim form and we will have a look at it.

 

The important thing is to keep it short and if you can operate within the pretty restricted word limit of MoneyClaim – then that is probably the best thing to do. It doesn't look to me as if this claim is particularly complicated.

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You purchased a 15 year old MH with some minor wear n tear issues and now you want to reject ? With the greatest respect to start quoting CRA is completely unreasonable. Your expectations should be realistic and befitting of a 15 year vehicle. Also, is it your responsibility to show due diligence and test the vehicle thoroughly at the point of purchase. I suggest you stop quoting CRA and work with the retailer instead of against them.

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Can I clarify that you have purchased a [15 year old vehicle and you are claiming it is not fit for purpose because.....

 

Cruise control stalk damaged

Wheel trims missing

Alarm not functioning in fact alarm box removed and wiring left insulated by a plastic bag

Windscreen washer pipe work disconnected

After market door security lock not functioning

Oil level only just on minimum

 

Are you actually being serious or is this a spoof ?? I could add a few more, dust on light-bulb, toilet roll missing, dust cap missing..........

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RS MotorHomes: http://www.rsmotorhomes.com/

 

Whoisdomaintools check of above website: http://whois.domaintools.com/rsmotorhomes.com (note you will have to complate a captcha to view)

Note the Registrant is: Mike Rowe

 

Registered office address:

RS Sales Nottingham Limited

Un9 Armstrong House

First Avenue

Doncaster

South Yorkshire

DN9 3GA

 

Company Number: 08735418

 

Directors: Alison Rowe & Michael Andrew Rowe

 

Companies House: https://beta.companieshouse.gov.uk/company/08735418

 

Endole: https://suite.endole.co.uk/insight/company/08735418-rs-sales-nottingham-limited

 

BizDb: http://www.bizdb.co.uk/company/rs-sales-nottingham-limited-08735418/

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

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Were all the works you recorded as "subject to certain works being carried out" done as this formed part of the purchase contract. Anything outside of that would go under fit for purpose which is subject age and condition definitions which are vague and subject to interpretation and of which is still subject to commensurate with age and mileage.

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There were some items specified that were completed and some were not. My main contention is that some faults with the vehicle were not discovered in the PDI i.e. the fact that the cruise control stalk was broken and the alarm was removed and the wiring left “protected” by a plastic bag along with other things as mentioned in the original post.

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Just to add. We had an issue with rejecting a caravan last year in 2017 and were successful. As per Bankfodders post above we ended up in a situation where the finance company insisted we take back the traded in caravan which had been traded in a year previously.

Initially it was a game of letter tennis however as a member of the Caravan Club I made an appointment for a CC approved MCEA technician to check the traded in caravan which had been on the dealer's forecourt for a year. At that point the finance company and dealer backed down and we were given a ful refund and also compensation for the hassle as they knew that there may be issues with the caravan after a year.

Unfortunately throughout the rejection process the Financial Ombudsman sided with the finance company although it was clearly obvious that the finance company was not following the rejection process as per the Consumer Rights Act 2015 even though I did a "copy and paste" of the CRA legislation in each bit of correspondence that I sent them. It was only when I requested the complaint to the FOS be escalated that the next advisor agreed with everything we had said and the evidence supplied. I had joined an online Legal Service and got the correct advice from them which helped win our case. The cost to join was less than £100 per annum for as much legal advcie as required.

I am aware of another customer who also bought from Maquis and battled for nearly 18 months to get a refund.

Edited by Andyorch
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Thanks for this. Very interesting. It would be helpful if you could contact the other customer and ask him/her to write up the story in a new thread on this forum – simply to make sure that we establish a bit of a track record/warning for other potential Marquis customers.

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