Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


+ Reply to Thread
Page 3 of 3 FirstFirst 1 2 3
Results 41 to 53 of 53
  1. #41
    Basic Account Holder
    Do you record your calls?
    You'll regret it if you don't.
    Kaiser81 Novitiate



    Follow Real_CAG on Twitter
    Cagger since : Apr 2018
    Posts : 21 (0.20 post per day)

    Default Re: RS Motorhomes - Dealer refusing to refund a faulty vehicle

    I tend to agree your thoughts re Mediationicon and for me the ideal outcome would be that they collect the vehicle and refund what I am outstanding as due to their falsehoods around the reasons for late delivery I feel that the work carried out and any future work carried out would entail trust issues.

    The other issue is that for them to agree any form of Mediationicon they need to make contact to discuss it and as they have failed to respond to emails and letters I suggest they will not respond until the correspondence comes via the court and by then I will have incurred another £1200 pounds.
    I have not suggested any form of mediation to them in correspondence to date.


  2. #42
    Site Team The Consumer Action Group BankFodder has disabled reputation BankFodder's Avatar



    Follow Real_CAG on Twitter
    Cagger since : Jan 2006
    Posts : 27,805 (6.08 post per day)

    Blog Entries
    17

    Default Re: RS Motorhomes - Dealer refusing to refund a faulty vehicle

    The time for formerly indicating that you would be amenable to a Mediationicon solution is a long way off.

    If you feel that there is a trust issue which would get in the way of an offer of repairs, then this is extremely valid.

    Some people seem to think that refusing Mediationicon would be looked upon critically by a judge. Not true



    Warning: I use dictation software. Beware of homophones!
    Have you read our dealing with customer services guide?
    Please don't pm me about specific questions unless you have posted and it has not been dealt with or unless the matter is confidential.

    All attribution rights and moral rights in my copyright work are asserted
    Advice & opinions of BankFodder, The Consumer Action Group and The Bank Action Group are offered informally & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.
    Follows
    0
    Following
    1

  3. #43
    Basic Account Holder
    Do you record your calls?
    You'll regret it if you don't.
    Kaiser81 Novitiate



    Follow Real_CAG on Twitter
    Cagger since : Apr 2018
    Posts : 21 (0.20 post per day)

    Default

    Quote Originally Posted by BankFodder View Post
    I haven't looked through the whole thread again. The draft I have proposed above is something that I've made up on the fly. Maybe you can have a look at it, amend it as necessary and post it again. Please put in the figures. Can you tell us more about the loss of enjoyment and any other losses please. Once again, this should have been prepared already.
    I have revamped this your views please I have left off the damages for lack of enjoyment and I have incurred no costs so far for storage, with regard to returning the vehicle I am not happy to drive it in it’s current condition so my assumption is that the dealer needs to collect


    The claimant bought a motorhome from the
    defendant motorhome dealer on 23rd March 2018
    for £23500. On the day of delivery and over
    the following few days various defects were
    noted and the dealer advised. The claimant contacted the defendant
    by email 11th April 2018 followed By
    registered Post outlining the faults and
    informing the defendant that he was asserting
    his right to reject under the Consumer Rights
    Act 2015 as the goods were not of
    satisfactory quality or fit for purpose and
    that he wished to have his money refunded.
    The defendant has refused to honour his
    statutory obligations and has made no contact
    with the claimant since 11th April 18
    The claimant claims £23500 the purchase
    price.


  4. #44
    Site Team DragonFly1967 Authoritative DragonFly1967 Authoritative DragonFly1967 Authoritative DragonFly1967 Authoritative DragonFly1967 Authoritative DragonFly1967 Authoritative DragonFly1967 Authoritative DragonFly1967 Authoritative DragonFly1967 Authoritative DragonFly1967 Authoritative DragonFly1967 Authoritative DragonFly1967's Avatar



    Follow Real_CAG on Twitter
    Cagger since : Mar 2007
    Posts : 2,048 (0.50 post per day)

    Default Re: RS Motorhomes - Dealer refusing to refund a faulty vehicle

    Don't forget interest and court/claim costs.

    They'd be claiming them if the boot was on the other foot

    We could use your help
    PLEASE HELP US TO KEEP THIS SITE RUNNING


    Please note that my posts are my opinion only and should not be taken as any kind of legal advice.

    If I've helped you at all, please feel free to click on the little star under my posts and leave feedback
    Follows
    0
    Following
    0

  5. #45
    Basic Account Holder
    Do you record your calls?
    You'll regret it if you don't.
    Kaiser81 Novitiate



    Follow Real_CAG on Twitter
    Cagger since : Apr 2018
    Posts : 21 (0.20 post per day)

    Default Re: RS Motorhomes - Dealer refusing to refund a faulty vehicle

    The court costs seem to be added by the system as you progress through so will be included. The system also adds in the interest at 8% per annum charged daily on a pro rata basis as lin as I tick a box at the start of the form. So I think Iím good to go


  6. #46
    Site Team The Consumer Action Group BankFodder has disabled reputation BankFodder's Avatar



    Follow Real_CAG on Twitter
    Cagger since : Jan 2006
    Posts : 27,805 (6.08 post per day)

    Blog Entries
    17

    Default Re: RS Motorhomes - Dealer refusing to refund a faulty vehicle

    Have ticked that you will send full details later?

    Did they explain your cancellation rights in any terms and conditions?
    This is important to know


  7. #47
    Basic Account Holder
    Do you record your calls?
    You'll regret it if you don't.
    Kaiser81 Novitiate



    Follow Real_CAG on Twitter
    Cagger since : Apr 2018
    Posts : 21 (0.20 post per day)

    Default Re: RS Motorhomes - Dealer refusing to refund a faulty vehicle

    Yes have ticked that will send full details later as cannot tel full story in space available. Will check over terms and conditions but from memory nothing was stated and the small print on back of agreement form makes reference to the sales of goods act 1979 which was replaced by the CRAicon as I understand it so I am assuming that the conditions of that would not actually be valid, Your views would be most welcome


  8. #48
    Site Team The Consumer Action Group Andyorch Highly authoritative Andyorch Highly authoritative Andyorch Highly authoritative Andyorch Highly authoritative Andyorch Highly authoritative Andyorch Highly authoritative Andyorch Highly authoritative Andyorch Highly authoritative Andyorch Highly authoritative Andyorch Highly authoritative Andyorch Highly authoritative Andyorch's Avatar



    Follow Real_CAG on Twitter
    Cagger since : Sep 2007
    Posts : 52,944 (13.33 post per day)

    Default Re: RS Motorhomes - Dealer refusing to refund a faulty vehicle

    Quote Originally Posted by Kaiser81 View Post
    The court costs seem to be added by the system as you progress through so will be included. The system also adds in the interest at 8% per annum charged daily on a pro rata basis as lin as I tick a box at the start of the form. So I think I’m good to go
    It does but be aware it reduces the amount of space left in the main particulars box by six lines. This is because a statement is automatically added explaining you are claiming interest under the county courticon Act.

    Same goes for serving additional particulars this will reduce the amount of space left in the main particulars box by three lines. This is because a statement is automatically added explaining you will be serving further particulars.

    The POCicon are restricted to 24 lines of 45 characters and a total of 1080 characters. If you type more than this the last part of your text will not appear on the claim.


    Andy

    We could do with some help from you

    PLEASE HELP US TO KEEP THIS SITE RUNNING
    EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS



    If you want advice on your thread please PM me a link to your thread
    Follows
    0
    Following
    0

  9. #49
    Basic Account Holder
    Do you record your calls?
    You'll regret it if you don't.
    Kaiser81 Novitiate



    Follow Real_CAG on Twitter
    Cagger since : Apr 2018
    Posts : 21 (0.20 post per day)

    Default Re: RS Motorhomes - Dealer refusing to refund a faulty vehicle

    I was aware of that and looking for a bit of guidance on my proposed text to see if anything should go in or be taken out I am almost there on space available so that I can trim or expand as needed but any help/guidance is appreciated


  10. #50
    Site Team The Consumer Action Group BankFodder has disabled reputation BankFodder's Avatar



    Follow Real_CAG on Twitter
    Cagger since : Jan 2006
    Posts : 27,805 (6.08 post per day)

    Blog Entries
    17

    Default Re: RS Motorhomes - Dealer refusing to refund a faulty vehicle

    Whether they have referred to current legislation or not is irrelevant and doesn't affect your rights


  11. #51
    Basic Account Holder
    Do you record your calls?
    You'll regret it if you don't.
    Kaiser81 Novitiate



    Follow Real_CAG on Twitter
    Cagger since : Apr 2018
    Posts : 21 (0.20 post per day)

    Default

    Quote Originally Posted by BankFodder View Post
    Whether they have referred to current legislation or not is irrelevant and doesn't affect your rights
    That is what I thought but it is nice to have some confirmation



Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE
We use cookies to personalise content and ads and to provide social media features. We also share information about your use of our site with our advertising and analytics partners. See details