Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

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Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


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  1. #1
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    Default Dealer refuses refund after failed repair attempts

    Hi, looking for some help please.

    Me and my wife purchased a Peugeot 207 on the 29/1/18 from a New and Used car dealer in Saxmundum near Ipswich

    .It was advertised on ebay as spares or repair so we contacted them to find out what problems it had, the dealer said we just put that on the advert as it has no warranty and selling on behalf of a customer, but it just needs 2 new tyres!

    After having the car for a few days we noticed something odd when accelerating from a cold start, the revs appear to drop for a second or so then go back to normal.

    We took the car back to the dealer and they said they could not find anything wrong as ECU did not show any errors !

    After a another week we took it back telling them it was dangerous to move off from junctions if revs die, they still said nothing wrong and even blamed our driving as it has a electric clutch, but they replaced a hose as said was slightly split, but appear to make no difference.

    We now find it has a gearbox oil leak, we took it in on the 31/03/18 to have this repaired, on collection the dealer said he thought it was the clutch housing so they put mastic around it to stop the leak, he said may not last and would cost 500 to fix.

    Of course the oil leak is still present and have now lost patience with them and asking for a full refund which he has refused and said any further work will be chargeable.
    I plan to send the letter below with photos of the oil leak:

    Complaint about faulty goods

    On 29/01/2018 we purchased and took delivery of a used Peugeot 207 Registration ..... from you. We paid a total of 1000.00 on a debit card for the vehicle.

    We now find the vehicle has the following faults:

    Gear box oil leak and oil leak from engine, also revs drop when accelerating, more severe when cold engine.

    Under the Consumer Rights Acticon 2015 dealers must supplier goods fit for purpose and satisfactory quality. As there was a problem with the vehicle when we bought it, you are therefore in breach of contract.

    The vehicle was taken to yourselves on the 03/02/18 to fix the bad running when cold and on the 31/03/18 to fix the oil leak, but you have not been able to rectify either problem.

    We are now legally entitled to reject the vehicle and to be reimbursed for its full purchase price of 1000.00.I look forward to receiving this amount onto the debit card account that was used for the purchase within the next 14 days.

    I have attached photos of the oil leaks in support of my claim.
    The vehicle is now no longer in use.

    Please respond within 14 days of receiving this letter.

    Would it be best to send it by post or email it, i would need to email the photos of course.

    I have attached advert.

    Many Thanks

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  2. #2
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    Default Re: Dealer refuses refund after failed repair attempts

    Mastic to cure an oil leak!?!?!

    ICV is easy to do!!

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    Default Re: Dealer refuses refund after failed repair attempts

    I'm afraid that you might have some difficulty here. The car was advertised "for spares or repair" and so from that point of view it conforms to its description and was fit for its purpose.

    Of course you should be saved by the fact that the dealer told you that all it needed was a couple of new tyres but do you have any evidence of this? If you can prove that this is what was claim for the vehicle when you actually entered into the contract then you are in a very good position. If this representation was made to you over the telephone then if you had recorded the call, you would be home and dry. However I have a sense that you may not have recorded the call in which case it will be up to the honesty of the dealer and now they know that you are challenging them and it may cost them some money, they may deny that they said anything of the sort.

    You've been here since 2009 – did you record the call?



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  4. #4
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    Default Re: Dealer refuses refund after failed repair attempts

    No recording unfortunately, but the dealer did replace the tyres before we collected it, not sure if thats enough evidence ?


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    Default Re: Dealer refuses refund after failed repair attempts

    No I doubt it. It was advertised as spares or repair. What didn't you understand about that phrase?

    If it was advertised spares or repair then that's what is was.....scrap or spend, your choice.

    I'm afraid you can't have the penny and the bun.


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    Default Re: Dealer refuses refund after failed repair attempts

    Quote Originally Posted by techie09 View Post
    No recording unfortunately, but the dealer did replace the tyres before we collected it, not sure if thats enough evidence ?
    I'm afraid that I don't think it is. I think you are saddled with it – and it's not often that I give this kind of advice!

    You really should be recording your callsicon – but you know that now.



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  7. #7
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    Default Re: Dealer refuses refund after failed repair attempts

    if any thing is advertised as spares or repair and the faults are told to you in black and white, i.e just requires new tyres, ignoreicon it as they are allowed to hide the other problems..........


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    Default Re: Dealer refuses refund after failed repair attempts

    That's not at all what I said. In fact you are quite wrong. If something is advertised as being for spares or repair and yet the dealer goes on to give you a different story and you make the contract on that basis, then you are entitled to rely on the representation from the dealer and to disregard what has been said in the advertisement.
    What I have said – or implied is that you don't have any evidence of what the dealer said. If you can get the dealer to repeat what he said that it simply needed two new tyres and that the car would then be okay, then you have him bang to rights. If you had recorded the call – and we have been encouraging everyone to do this for well over 10 years – then you would have had evidence and I would have been very confident on recommending that you took an action in the small claimsicon Court. As it is, I'm going to assume that the dealer will deny and on that basis I think the chances of you winning any claim are probably no better than 25%. Not the kind of odds but I would want to run with.



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  9. #9
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    Default Re: Dealer refuses refund after failed repair attempts

    Quote Originally Posted by techie09 View Post
    So basically if any thing is advertised as spares or repair and the faults are told to you in black and white, i.e just requires new tyres, ignoreicon it as they are allowed to hide the other problems..........
    Yep, that's about right.

    I refer you to my previous answer, spares or repair = scrap or spend, your choice.

    You can't have the penny and the bun...ie you can't buy a 1000 'spares or repairs' car and not expect it to be exactly that: break it for spares or repair the faults. That's what it means.

    1000 is banger money anyway.


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    Default Re: Dealer refuses refund after failed repair attempts

    Quote Originally Posted by oddjobbob View Post
    Yep, that's about right.

    I refer you to my previous answer, spares or repair = scrap or spend, your choice.

    You can't have the penny and the bun...ie you can't buy a 1000 'spares or repairs' car and not expect it to be exactly that: break it for spares or repair the faults. That's what it means.

    1000 is banger money anyway.
    I'm afraid that's not what I said either.



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  11. #11
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    Default Re: Dealer refuses refund after failed repair attempts

    Quote Originally Posted by BankFodder View Post
    I'm afraid that's not what I said either.
    No I know it isn't...the reply was to the op.

    Basically ANYTHING on ebay sold spares or repair = trouble.

    I completely agree with you that if the op had evidence that it only needed tyres then that's a different ball game.

    But I'll bet that wasn't quite what was said. The dealer won't be an idiot. It will most likely have been 'well we are selling it spares or repair on behalf of a customer...it does need a couple of tyres though, so we will do them....'

    I expect the receipt says spares or repair too.

    Not good for the op....but spares or repair means, well, break it or repair it.


  12. #12
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    Default Re: Dealer refuses refund after failed repair attempts

    I see your point, lack of evidence the issue here. Even though the advert does indicate no faults, spares or repair has to be taken as everything wrong with the car unless dealer gives to you in writing all is ok apart from tyres ?

    oddjobbob you are spot on what we were told 'well we are selling it spares or repair on behalf of a customer...it does need a couple of tyres though, so we will do them....'


  13. #13
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    Default Re: Dealer refuses refund after failed repair attempts

    Well, almost. If a dealer is selling car then you can presume it is roadworthy, safe, and will fairly reliably get you from a to b...bearing in mind the price paid. That doesn't need to be in writing, it's a given in consumer law.

    the difference here is that is was advertised as 'spares or repair'...that is, sold on the basis that you will either use the parts from it for spares or spend money doing the repairs that are required.

    and you weren't quite told 'it just needs a couple of tyres'...sad but true. sorry!

    no doubt your receipt says spares / repairs also?


  14. #14
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    Default Re: Dealer refuses refund after failed repair attempts

    When you bought the car, did you drive it away, or did you / the dealer have to put it on a trailer?

    If you were able to drive it away, and the dealer's been doing repairs as well, I find it hard to believe a judge would see "spares and repairs" as anything but the dealer trying to weasel out of their CRAicon duties.

    If on the off-chance it'd been recently MOT'd, or the dealer had it washed and valeted, the porkies really start mounting up.


  15. #15
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    Default Re: Dealer refuses refund after failed repair attempts

    great post mttm...

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  16. #16
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    Default Re: Dealer refuses refund after failed repair attempts

    With the revs dropping while stationary try resetting the ecu by putting ignition on without starting the car and then leave it for 2 minutes.
    Then start the car.
    It works on VW and Audi, so maybe it will work on French cars too.


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    Default Re: Dealer refuses refund after failed repair attempts

    Or it could be the throttle valve stuck.
    A good pull in 2nd and 3rd gear usually sorts it.


  18. #18
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    Red face Re: Dealer refuses refund after failed repair attempts

    This highlights something that I have noticed that is being used more and more in trade ads

    . Dealers are stating "Sold as spares & repairs" or even "even though it starts we have no knowledge of the condition and advise it is taken away on a trailer.
    ..Sold spares & repairsr" .

    Does this then absolve the dealer of any responsibility under the CPA?

    Sorry if I've hijacked the thread.


  19. #19
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    Default Re: Dealer refuses refund after failed repair attempts

    The car was driven from the dealer, it looked as the car was cleaned and engine compartment plastic covers polished up ! he was very keen to replace the tyres before we collected it.


  20. #20
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    Default Re: Dealer refuses refund after failed repair attempts

    Quote Originally Posted by Spudzulu View Post
    This highlights something that I have noticed that is being used more and more in trade ads

    . Dealers are stating "Sold as spares & repairs" or even "even though it starts we have no knowledge of the condition and advise it is taken away on a trailer.
    ..Sold spares & repairsr" .

    Does this then absolve the dealer of any responsibility under the CPA?

    Sorry if I've hijacked the thread.
    Yes, I think it probably does.

    These spares / repairs things do have a value of some kind and it would be absurd to say thy cannot be sold.

    Spares / repairs = trouble, every time.

    I am a retired car dealer, and if I ever took a px that was trouble I simply sent it to auction, sold as seen.



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