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    • Hi all, I purchased a car in January from Big Motoring World Leeds. At the time of sale I was shown a tab on the salespersons computer marked 'service history' and I was able to take comfort knowing that the car had been serviced on 3 occasions as the date, mileage and company was there on screen. Being a 3 and a bit year old car that, in my mind, constituted full service history 🤷‍♂️ Anyway, collected the car a week later. Once home I settled down to through the book pack etc. Opened the service history booklet and it was completely blank. In addition there were no invoices detailing that any services had been done. I duly contacted BMW and asked them to supply me with proof of service history. They responded saying that on their 'vehicle documentation checklist' I had ticked and then signed to the fact that I had seen the service history and that I was happy with it. I dug out this checklist and what it actually states is 'seen service history online' which I had in the showroom. BMW seem to think that this satisfies their responsibility in providing service history. The reality is that I don't have any proof that the vehicle has ever been serviced! For my own peace of mind I ended up paying for a service that satisfied the manufacturers maintenance schedule to the tune of £330. I even complained to the finance company that the vehicle contravenes the Sale of Goods act 2015 as l, in effect, ot is not as described. Amazingly they weren't interested and instead I just got an email stating that it's not illegal to sell a vehicle without service history and that servicing costs were part and parcel of vehicle ownership. I've since complained to the ombudsman and am awaiting to see if they can help. I have no issue with the car but the treatment and customer service has been the worst I've ever experienced. I don't really know what to do next as I really do feel aggrieved that I've had to pay to service a car that should have already been serviced. Can anyone point me in the right direction please? 🙏
    • Fraudsters copy the details of firms we authorise to try and convince people that their firm is genuine. Find out why you shouldn’t deal with this clone firm.View the full article
    • Hi again all, below is another email they sent me, I just don't want to get in trouble or things to get worse with this crowd but I am taking your advice here. Anyway advice would be appreciated.   I am contacting you again after having tried to contact you both by email on 03/04/2024 and 10/04/2024, and by telephone on 10/04/2024 and 17/04/2024 to discuss the matter in relation to the regularization of the SOLIDWORKS case against xxx our company.   This is an urgent legal matter. Please contact me at your earliest convenience - +44 2921 920 296.    If we do not recieve a response before 24/04/2024, we will assume that you are not willing to settle this dispute amicably. The case will then be referred back to our client with whom, ultimately, the final decision lies on the enforcement of their intellectual property rights.    Yours sincerel y, Rhys
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I can't really comment on your allegations, but in so far as being "covered" by the Equality Act, you need to understand that this is entirely meaningless. You are a mobile engineer. They have said that they won't force you to deal with certain tickets at greater distances. That does not mean that they must give you work closer. It means that if they cannot reasonably adjust the business to cater for your requirements, they can dismiss on capability grounds.

 

Emmzzi pointed that out to you previously, but don't lose sight of that fact. Being disabled gets very little protection, and that is commonly misunderstood. And also, by the way, none of the people on that list can tell toy that you fall insert that "protection". Not a doctor, not ACAS, not counsellor... Only an employment tribunal can come to that conclusion in law. Until they do, anything anyone else says is a best guess - unless you have cancer or heart disease, which automatically count.

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If you are found to have a disability an ET needs some simple questions answered

 

a) are you able to do your job, with or without adjustments?

b) if you need adjustments, are they "reasonable", which as already covered will vary by business and the burden the adjustments impose upon them

 

If you plan on going to court I would prepare your defence on the reasonableness of the adjustments required, and have clearly demonstrated to your employer, and got an audit trail to support that, showing there is minimum disruption required to their business to accommodate you.

 

Can you do that?

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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Right. Here goes….

 

To the point of me being able to do the job, is yes. In fact, from the latest “data” that my employer has supplied, it would appear I don’t actually require “reasonable adjustments” to do my job. Just a stop to the harassment and discrimination.

To explain. I am part of a team of engineers. The job description says we do four “roles”. I’ll call them Role1, Role2, Role3, and “tickets” for sake of argument. We are, by definition, supposed to be doing a proportion of all these mixes of jobs.

From the data supplied by my work, it clearly shows that I am being excluded from Job1, Job2, and Job3. I am EXCLUSIVELY being used for “Ticket” jobs only.

Example:

Engineer 1: 80% Role1,2,3 – 20% Tickets.

Engineer 2: 71% Role1,2,3 – 29% Tickets.

Engineer 3: 94% Role1,2,3 – 6% Tickets.

Me: 0% Role1,2,3 – 100% Tickets.

I would point out, that these engineers are located near me, have far less experience than me, and are far less qualified than me. BTW, ticket calls are the more menial jobs.

Geography isn’t relevant, because, as my employer states, these are engineers covering the same area as I am.

So, what is happening is the rest of the engineering staff are doing a reasonable mix of tasks, while I am exclusively being used for the most menial tasks. This is no longer “speculation, hearsay, or me being a grump.” This is drawn from data supplied by them.

It is also clear that I am driving much more than the other engineers. I’m doing about 35-40,000 miles per year, while they are only doing 25,000 or so.

So…

Firstly, the “Reasonable adjustments I have asked for are a reduction in weekly mileages. And a reduction in ticket numbers.

They claim that these “reasonable adjustments” have been in place since June 2017. Which is blatantly false, as the issue was only formally raised in April 2018.

 

The bottom line is, if I was treated in the same manner as the other engineers, I would easily do the job.

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So you can lodge a grievance and if it is not resolved well, off to an ET

 

 

What I cannot do is make your managers behave decently.. only deal with consequences....

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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oops PS - IF the ET agree you have a disability. Which is not certain. Because you seem to BE doing the job with no adjustments....

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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Thanks for the reply.

 

I think the latest thing I've picked up on is the fact how much discrimination has occurred. The:

 

Engineer 1: 80% Role1,2,3 – 20% Tickets.

Engineer 2: 71% Role1,2,3 – 29% Tickets.

Engineer 3: 94% Role1,2,3 – 6% Tickets.

Me: 0% Role1,2,3 – 100% Tickets.

 

Clearly shows that there's discrimination going on.

 

I also have a whole lot of ammunition for (I'm trying to think of the technical terms for it....) LIES?

 

For instance:

 

They claimed I had sped 133 times in the space of a month (What they had actually done was take my tracker information, and multiplied it by 1.2 and pasted it into a spreadsheet so For instance, 70mph showed up as 84, etc.)

Claimed I'd crashed the company car, failed to report it, then crashed it again.

Sent my details to Yorkshire Police, claiming I was the driver of one of their vans (BTW, I've not been to Yorkshire for about 25 years, and never drive their vans)

Made repeated attacks at both me and my wife (Don't ask me how she got involved in this matter) in front of Union reps.

 

And that's just the tip of the iceberg.

 

You couldn't make this up.

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This has been going for for over a year. You have no certainty that you have a disability and they seem to really really not like you.

 

 

 

Why are you still there, complaining, instead of leaving and going somewhere else?

 

 

No but seriousy, WHY? It sounds insane.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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I'd have to add. There may be discrimination going on. But I'm not seeing any evidence it's unlawful discrimination. Giving you the "menial jobs" isn't discrimination in legal terms. And referring to them as menial jobs or commenting about your colleagues lack of skills of experience may be true-ish, but it comes across horribly and arrogant, so I'd pack in that argument while you are ahead. If the employer decides that you will do just one aspect of a wider job description, they can do that. It's their business, their job. They aren't changing the job. They are focusing it. And there's no law that says that work has to be shared out. So in all that you have evidence of nothing other than the fact you are p'ed off.

 

As for the "lies" - what is your union rep doing about that? Surely they can do more than is here? What is it you think you're going to get here - because they may not be nice, but there's no law against that!

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