Good afternoon,

I have been a regular user of PDL's for several years and am now looking at getting control of my finances and clearing my remaining debts. I have made poor financial decisions over the last few years which i blame a bit on a bit of gambling and drinking - both issues that are now firmly in check.

i just wondered if i am eligible for a PDL irresponsible claim:

my current debts are below - all i have borrowed from previously. also i have 4 defaulted debts on my credit file from 2014 so i'm sure this would have come up on a credit check. In total there are 18 other settled PDL on my credit file from 2014-17.

My noddle account does not show the amounts i borrowed in the settled category, just the live accounts.

My questions are:

1. is there a standard email to ask for the information of my loans or is it straight away a SAR?

2. some of my income and expenditure was a bit fabricated if im honest but surely i should have been declined if i had defaults?

3. will it make any difference that the payday loans are classed as instalment loans?

i want to try and tackle the 4 debts i have first then look at reclaiming others after.

any advice is welcome and a donation will be made on any success.

LENDING STREAM DATE TAKEN

£500 07/12/2016 Under payment plan

06/02/2018 23/02/2018

15/09/2017 26/09/2017

02/12/2016 06/12/2017

03/11/2016 02/12/2016

03/10/2016 01/12/2016

09/11/2015 28/11/2015

27/08/2013 05/09/2013

UNCLE BUCK

£900 04/05/2016 Under payment plan

29/02/2016 31/03/2016

29/01/2016 29/02/2016

SATSUMA

£600 10/05/2016 Under payment plan

01/10/2015 28/11/2015

PIGGY BANK

£400 23/02/2018 PAYMENT PLAN

£113 06/02/2018 23/02/2018

£372 17/08/2017 24/10/2017

£470 11/08/2016 31/10/2017

read our pdl guide in the stickies of this forum

its all there

go get 'em

ok fully read and 1st step completed (very nervous of it, not sure why)

sent the creditors below? do i stand a good chance on this?

I am making a complaint to you about irresponsible lending. To help me explain the details, I would like a list of my loans, showing when they were taken out and how much was repaid when. Please note I am only asking for details of my loans, I am not making a Subject Access Request.

extremely good chance with that amount of loans.

and I bet your credit file was full of defaults already?

yes dx, 4 defaults from 2014 which are still on my credit file. the 4 lenders i mentioned, i have had to arrange payment plans for but have borrowed and repaid back previously,

my credit file shows 18 settled PDL accounts since 2014.

good keep that safe

yes. ive created a spreadsheet detailing all dates loans were taken out and settled plus my existing debts.

would be nice if can get amounts reduced or written off.

good guide and thanks

ok first bit of information back off Uncle Buck so i am attempting to prepare my letter.

after reading the guide, is it the interest i am asking for back plus 8% or to write off my existing debt?

i have checked my credit file, they completed a credit check and money laundering. at the time there was plenty of other loans that had been settled plus 5 defaults on my alythough not all were PDL.

This is my breakdown:

01/2016 - loan £100, repaid £148.20

02/2016 - loan £350, repaid £532.99

04/2016 - loan £700, on payment plan - paid £126 so far but have a balance of £900 left

here is my first letter. does this look ok?

Dear Sir/Madam,

I have had 3 loans from you between XX/01/2016 and XX/05/2016, one of which I am in a payment plan.

Your loans trapped me into a debt spiral, with the repayment taking so much of my wages that I had to borrow again to cover my next month expenses.

For this period my income averaged about £1200 a month.

My living expenses were roughly: rent £400 Council tax £70 Utilities and bills £170 Transport costs £180 Clothes £70 Food and toiletries £100. Other debt repayments £140. Total £1140 per month. This shows that there was no way I could afford these loans. When I repaid them, I had to borrow again to get through the next month.

You should have realised from the number of times I rolled loans or borrowed again that my debt problems were getting worse. It was not responsible to continue to lend to me. My bank statements would have shown further payday lending and my account being completely empty within a day of payday due to lending from friends and family too. From 2015-2017 I have borrowed and paid back over 20 payday loans from providers along with yourselves.

My credit reports would have shown my other debt repayments and problems including late payments on other payday loans and 4 defaults on existing accounts from 2014 inc, XXXX AND XXXXX.

You should never have given me these unaffordable loans. I would like to ask you to refund the interest and extra charges I paid. The Financial Ombudsman suggests that statutory interest is added to this sort of refund.

I only found out I could make this sort of irresponsible lending complaint in April 2018.

I look forward to your reply.

Yours Faithfully,

Hi Skyblue - So sorry i missed your thread!

I take it you have read the guide in full?

Your letter is good. I would use it. Get it sent off and see how it goes.

IF you have any questions - Please do let us know.

thanks for your reply fkofilee. ill now get the letters emailed off.

Yes read the guide. ill update once i get some replies.

Letters now sent via email

quick update. all complaints logged and the replies are filtering through.

uncle buck have asked for a copy of my credit report showing the defaults and all the settled loans - sent that via email. they are also asking for bank statements from the time of application.

is this normal practise for the lenders to ask? issue i have is i closed that account and opened another elsewhere. i can of course approach my old bank for statements if need be.

IMHO bank statements are none of their business

but an sar [leave it till after may 25 then its free]

will get you every statement.

i thought it was a bit intrusive TBH. Ill just advise the account is closed. if they persist ill wait til after 25/05. never knew SAR's will be free from that date. thats good news

They should have asked for the bank statements before lending.

If kindly tell them that also

I've just had the ombudsman uphold my irresponsible lending on a guarentor loan because bank statements were not checked after credit file was alarming

ah will do! thanks for the advice.

i'm 2 weeks into the complaints now so should start getting reponses soon. will update when i do

ok, ive had the first reply back from Satsuma. they declined advising the following:

Sats.pdf

thread tidied

following the reply, do i need to reply or just send straight to FOS for this one? thanks in advance.

straight off to the FOS if you are not happy yes

im currently writing my FOS complaint and just wanted an opinion on the wording if possible, please.

Complaint:

I have made a complaint to this company regarding irresponsible lending.

I do not believe i should have been lent the money at the time due to repeat borrowing from this company with 3 loans in the space of 5 months. Any checks at the time should have highlighted i was borrowing with other payday lenders and had 2 payment plans at the time. Also my credit file shows 4 defaults from this time which are still on there now as well as plenty of settled payday loan accounts.

Had bank statements been asked for, it would have shown my salary going in and within 24 hours my account empty due to other loan repayments aswell as payments made to family who had bailed me our for bills.

This is the tricky bit! am i being cheeky?

how do you want the business to put things right for you?

I would like them to acknowledge they should not have lent and repay me the interest on the loans with 8% to reduce or write off the remaining debt as still cannot afford to pay the debt off.

i would like them to acknowledge they should not have authorised the multiple loans and reduce or write off the remaining debt .

excellent. thanks DX. complaint now sent to FOS

Nearly 7 weeks have passed and only one reply which ive sent to FOS. Is it normal for these PDL companies to reply last minute or not at all?

Yes perfectly normal

ah thanks. so should get replies at deadline then