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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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loose crown


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Hi,

I recently had a crown fitted to my tooth and it has become loose, went back to dentist who told me that if they tried to remove it they could cause more damage to the tooth or surrounding teeth, they advised me to wait untill it becomes so loose that they can then repair it.

I am not happy because it could take many months to become loose enough to repair. Am i entitled to a full refund as the work they carried out was sub standard?

 

Any advice would be very welcome, thankyou.

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In short yes.

Crowns shouldn't become lose.

I had a crown fitted last year (my third). It cracked, a rare thing. It was a tiny air bubble in the porcelain that created the fault.

They took the crown off, re moulded my space and made a new one.

So for them to say wait till it becomes so lose is bull.

Get a second opinion thru another dentist if you can

 

Are you private or NHS?

Either way if you paid by card and you get nowhere with the dentist you could do a chargeback.

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Hi, thanks for the advice, it was nhs treatment £240 but i paid cash, i am going to contact the practice manager to start the ball rolling and see if i get anywhere.

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When i had a crown fitted my NHS dentist said that they're guaranteed 12 months whatever happens and he also said specifically that if it came loose he would remove it and have another one fitted.

So far it's been rock solid for 3 years, so you surely need another one.

They don't serve their purpose if they're loose.

Otherwise just remove it yourself.

No, just joking!

Don't do it.

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  • 5 months later...

Simple answer is yes. Your Dentist would charge you the NHS rate and make a referral. You then might need 2 hospital appointments. First one is an assessment only and then they book you in for the extraction. This could take two months before the extraction happens.

 

This is based on the extraction not being urgent. If it is urgent because of extreme pain, then it depends. The local dental hospital might have an arrangement for urgent referrals. If your dentist refuses to refer you and you don't trust the dentist, then contact the dental hospital direct.

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  • 4 weeks later...

It depends on the area. The way it works around where I live is that the dentist makes the referral. It isn’t sent to a hospital but a centralised office who assess and then either bounce it back to the dentist (just because a patient demands does not mean that they are eligible for hospital treatment), sends it onwards to a specialist practice or for very difficult cases sends it on to the hospital. On the most part it’s a good system as it keeps the waiting list down for the difficult cases.

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I can’t offer any specific advice about the process but if you have any concerns over the procedure then please do talk them through with your dentist, it could be that the dental hospital isn’t necessarily the best place for your treatment or that the dentist agrees with you and refers you urgently. Nevertheless it’s worth talking it through openly and airing your reasoning.

My views are my own and are not representative of any organisation. if you've found my post helpful please click on the star below.

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