About eight weeks ago I paid for admission for my wife and young daughter to a Zoo which, as we found out, was shutting for the day about 30 minutes after we arrived, even though I had specifically asked this and was reassured at the gate.

I rang FD a few days later and asked to perform a chargeback but they refused because they said that I had no proof.

Is this correct?

Seems odd they would let you in when they were about to close.

Seems odd they would let you in when they were about to close.

You might want to change 'odd' to 'infuriating'. Back to my question.....can banks choose to do this for such reasons?

How did you pay?

Did you keep the ticket?

Get the name of the reassuring employee?

T&Cs of charge back Scheme?

How did you pay?

First Direct debit card

Did you keep the ticket?

No but have the full receipt

Get the name of the reassuring employee?

Damn, no.

T&Cs of charge back Scheme?

I'll ask FD

It's strange. Normally they don't let anyone into a zoo in the last hour of it being open.

Well I would argue that ‘normally’ doesn’t apply here, hence why I was cheesed off.

Its very strange that you state you asked that specific question.

Its not a normal type of question to ask.

The question was "Being as it is past 2pm and you close at 5pm, there's no chance that you are going to close early, is there, because the place looks dead. Also, is the cafe open?"

Reply: "No, we don't close until 5pm and yes, of course the cafe is open"

They closed 30 minutes, (45 minutes absolute max) later and the cafe was closed which annoyed us as we had our young daughter with us who needed feeding.

Have you made the Zoo aware that you're unhappy with them, and what are they going to do in the way of a damage limitation exercise?

Free tickets? Refund?

So if half an hour after you go in your told to leave you ask to see the manager and ask for a refund on the basis of performance of contract.

You nip it in the bud there and then.

You refuse to leave until you get your money back. Even if the zoo called the police they could notremove you as you have paid until closing time advertised.

The problem with charge back is mow you have to prove that all the events happened