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    • Just had an email re the my breache in agreement by her rep.   I asked you yesterday if they had asked about her name in the thread being removed.   The issue they have is the Elizabeth turner and genetic pups entry on google.   they knew I did not put it up and told them so in court.  I dnt know how to post on google.   I told them I cannot remove what I did not post.  when i come back here and saw her name gone from threads title, I presumed her reps sought it.   now I get an email saying her names still on google ur breaching the agreement as it’s still on google.  
    • Peter McCormack says "ambition is big" and Real Bedford's attendances are increasing with promotions.View the full article
    • How does one obtain the permit? The permit team number is only open between the hours of 9am to 3pm Mon - Fri. It says on the website, To obtain an additional 2 hours, the driver must pay a tariff of £3.00 + booking fees in person at our Security Hut, is that how you get the permit also, from the security hut? What a rigmaroll that would be but maybe just another step to take to try and catch people out?
    • Anotheruser0000 bear in mind that not all Judges are equally versed in the PoFA regulations. Fortunately now most of them are but sometimes a Judge from a higher Court sits in who is well experienced  in Law but not PoFA. and so they sometimes go "offkey" because their knowledge can raise a different set of arguments and solutions. It does seem particularly unfair  when the decision is so  bad . it can also be that in some situations the motorist being a lay person is not sufficiently know ledgeable to be able to counter a Judge's decisions in a way that a barrister could.
    • The argument about the date of receipt is now dead because the PCN  does not comply with the wording  of the Protection of Freedoms Act 2012 Schedule 4.  First reason Section 9 [2] [e]  "state that the creditor does not know both the name of the driver and a current address for service for the driver and invite the keeper—(i)to pay the unpaid parking charges;" Second Reason Section 9 [2][a] "specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates;" All your PCN does is mark the time you entered and left the car park. It does not include all the myriad things you do in between-driving into the car park, looking for a parking space-perhaps a disabled space or  parent and Child place@ getting the children or disabled person out of the car then going shopping. Coming back; loading the car with shopping [, getting the children or disabled into the car, taking the trolley back to the store; driving to the exit perhaps stopping to let vehicles/pedestrians cross in front of you etc. so subtracting the driving times from before and after parking can make quite a difference from their time to the actual period parking time. So the upshot is now that only the driver is responsible for paying the PCN and the keeper is not liable at all even if the name of the driver is never known by Nexus so well done for not appealing. You obviously want to keep it that way to make it very difficult for them to win in Court if it ever goes that far. Although your question is now moot since  the same objective has been achieved by the non compliant PCN [ie no keeper liability] just  about the only way to dispute the timing of the PCN would be if one kept the envelope and there was a discernible date stamp on it that did not match the date on the PCN. There is a new Act coming out [and it cannot come quickly enough ] and one of the things required is that parking companies will have to prove the date of sending out their PCNs. We are not the only ones who sometimes doubt the veracity of their dates particularly as the later it is sent [unlawfully] the shorter the period motorists have to benefit [?] from the reduced payment. I haven't seen it on your posts but do you know how long you are permitted to park for free?
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Had a brand new sofa delivered on 2nd April 2018 and we found a few defects upon delivery which we reported to the driver. The driver reported our concerns to head office who were supposed to phone us regarding this. Later that day I received an email asking for photographs of the defects which we did straight away. Upon taking the photo's we found loads more defects (20+) some of the workmanship is atrocious.

So we sent the photo's to customer services who want to come and make repairs.

 

Our problem is that we don't want repairs made to a £2700 sofa especially as there are over 20+ defects.

 

We don't even feel like we want a replacement after looking at the workmanship on this one.

 

Are we within our rights to ask for a full refund?

 

Thanks

 

Kevin

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Your situation is covered by the Consumer Rights Act which provides that if the defect occurs within the first 30 days that you are entitled to have a replacement or refund at your option.

 

Sofology have no choice in the matter and so you should let them know in writing that you are invoking your rights under the Consumer Rights Act and that you are asserting your short-term right to reject the sofa and that you want it taken away immediately and your money back.

 

I suggest that you have a look on this forum for Sofology and generally speaking through the Internet. I suppose there are some happy customers but we certainly seem to get a lot of complaints. Furthermore, it seems that when people complain it becomes a bit of a struggle to get things sorted out.

 

You are lucky in that you have discovered the problem is very early on. Send the letter immediately. Send it recorded delivery send a copy email. Don't get into any protracted correspondence or debate about it.

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Your situation is covered by the Consumer Rights Act which provides that if the defect occurs within the first 30 days that you are entitled to have a replacement or refund at your option.

 

Sofology have no choice in the matter and so you should let them know in writing that you are invoking your rights under the Consumer Rights Act and that you are asserting your short-term right to reject the sofa and that you want it taken away immediately and your money back.

 

I suggest that you have a look on this forum for Sofology and generally speaking through the Internet. I suppose there are some happy customers but we certainly seem to get a lot of complaints. Furthermore, it seems that when people complain it becomes a bit of a struggle to get things sorted out.

 

You are lucky in that you have discovered the problem is very early on. Send the letter immediately. Send it recorded delivery send a copy email. Don't get into any protracted correspondence or debate about it.

Thanks for the advice. I’m going to see what their inspector has to say tomorrow then i’m going to write a letter.

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I'll make a prediction. He will tell you some of it is natural and to be expected. Other parts can be fixed.

Sofology staff will tell you the sofa travels a long way and it's safer to have it fixed than replaced as damage can occur in transit and the replacement could be in a similar condition!

Why wait and give them any suggestion you will accept anything other than a refund. Get writing and get your money back.

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