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    • No I'm not. Even if I was then comments on this forum wouldn't constitute legal advice in the formal sense. Now you've engaged a lawyer directly can I just make couple of final suggestions? Firstly make sure he is fully aware of the facts. And don't mix and match by taking his advice on one aspect while ploughing your own furrow on others.  Let us know how you get on now you have a solicitor acting for you.
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    • Thank you for your reply, DX! I was not under the impression that paying it off would remove it from my file. My file is already trashed so it would make very little difference to any credit score. I am not certain if I can claim compensation for a damaged credit score though. Or for them reporting incorrect information for over 10 years? The original debt has been reported since 2013 as an EE debt even though they had sold it in 2014. It appears to be a breach of the Data Protection Act 1998 Section 13 and this all should have come to a head when I paid the £69 in September 2022, or so I thought. The £69 was in addition to the original outstanding balance and not sent to a DCA. Even if I had paid the full balance demanded by the DCA back in 2014 then the £69 would still have been outstanding with EE. If it turns out I have no claim then so be it. Sometimes there's not always a claim if there's blame. The CRA's will not give any reason for not removing it. They simply say it is not their information and refer me to EE. More to the point EE had my updated details since 2022 yet failed to contact me. I have been present on the electoral roll since 2012 so was traceable and I think EE have been negligent in reporting an account as in payment arrangement when in fact it had been sold to a DCA. In my mind what should have happened was the account should have been defaulted before it was closed and sold to the DCA who would then have made a new entry on my credit file with the correct details. However, a further £69 of charges were applied AFTER it was sent to the DCA and it was left open on EE systems. The account was then being reported twice. Once with EE as open with a payment arrangement for the £69 balance which has continued since 2013 and once with the DCA who reported it as defaulted in 2014 and it subsequently dropped off and was written off by the DCA, LOWELL in 2021. I am quite happy for EE to place a closed account on my credit file, marked as satisfied. However, it is clear to me that them reporting an open account with payment arrangement when the balance is £0 and the original debt has been written off is incorrect? Am I wrong?
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Harlands Cancellation Before Initial 3 Months


tota
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Hi,

 

I joined a local gym on an offer that stated 3 months at £9.99. I went regularly for a month and a bit but the parking was shambolic and they had about 5 spaces and the rest was on street parking in a busy area and eventually i got bored of hunting for spaces to go to the gym.

 

I eventually tracked down the portal and it had barely any information on it and no way to cancel. Having been on a Harlands membership before or so i thought with Simply Gym i did what i had been told by them and cancelled the membership.

 

After the last payment should have gone out i received a text and email stating that i owed the £9.99 and a £25 admin fee. I emailed back saying there was no option to cancel the membership so i cancelled the direct debit.

 

I received no response for over a month. I then asked for confirmation confirming this was a minimum term.

 

I then emailed back and confirmed i was happy to pay the remainder of the contract but not the admin fees so just the £9.99

 

I received another email today adding more admin fee's onto this taking the cost up to £59.99. I rang them today to state i had not had a response from my previous offer and they have not emailed back and now added another charge. I got no where as you would expect.

 

Should i just pay up or should i ignore it?

 

Thanks in advance.

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ignore

and stop ringing them!

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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ignore

and stop ringing them!

 

Great, thanks for coming back to me. I am quite happy to pay the outstanding 9.99 but with all these fees added for no i will just ignore.

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Hi Tota and welcome to CAG

 

Definitely don't speak to Harlands/CRS by phone ever again.

 

When did you join approx and how many monthly fees did you pay before the DD was cancelled ?

 

:-)

We could do with some help from you

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                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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Hi Tota and welcome to CAG

 

Definitely don't speak to Harlands/CRS by phone ever again.

 

When did you join approx and how many monthly fees did you pay before the DD was cancelled ?

 

:-)

 

Thanks, forum has been a good read so far.

 

I joined just after Christmas and had made two payments of £9.99 before i cancelled.

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Hi Tota,

 

If your only commitment was to pay for 3 months at £9.99, I'd offer Harlands the final £9.99 but refuse to pay any higher amount or any admin fees.

 

Grab one of my drafts from other threads and adapt to suit your case.

 

Let us know what you send and how they reply. Written letter only - no emails and no phone calls.

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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  • 4 weeks later...

Sending this through to them tomorrow. Very late i know, but have been on holiday.

 

Dear Harlands

 

On the 23rd March I emailed Harlands offering to pay the remaining arrange paying my remaining £9.99. My offer still stands to pay the remaining amount of £9.99 but I will not accept paying admin fees.

 

I will pay you no administration or cancellation fees and no further membership amounts.

 

If you confirm in writing that you will accept the amount of £9.99 in full settlement of all that I owe, I will pay you promptly.

 

If you fail to accept my offer within 14 days or you demand any higher amount, I will pay you nothing and my offer will be withdrawn.

 

Yours Sincerely,

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by royal mail only!!

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi Tota,

 

Your first sentence needs tidying but, otherwise, it's fine to go.

 

Get a free Cert of Posting at the PO when you mail it and keep us posted.

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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  • 2 months later...

Hi,

 

Still no reply from Harlands. I had received a text from CRS also, now they seem to be texting me more and nothing from Harlands. I've not even received any emails from CRS because it hasn't even got through spam filters at Hotmail.

 

Today i received another text from them saying "It is urgent that we speak to you today. Please call CRS on 01444 449165. Thank you"

 

Should i continue to ignore?

 

Thanks

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ofcourse block the texts too

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi Tota,

 

If you take time to read other threads, you'd know that Harlands and CRS are the same outfit pretending to be separate entities. They just use different letterheadings !

 

You have no need to call Harlands/CRS despite what they say.

 

Ignore and keep us posted.

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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  • 3 weeks later...

Nothing back from Harlands or CRS except for the normal texts asking to contact.

 

Until today, somebody called identifying themselves as being from CRS. Didn't know the number so i did answer it. She asked me to confirm my address and i refused, she said she couldn't do anything until i confirmed and therefore we ended the call.

 

I assume i should now block the number?

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Oh yes

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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