Hi,

I joined a local gym on an offer that stated 3 months at £9.99. I went regularly for a month and a bit but the parking was shambolic and they had about 5 spaces and the rest was on street parking in a busy area and eventually i got bored of hunting for spaces to go to the gym.

I eventually tracked down the portal and it had barely any information on it and no way to cancel. Having been on a Harlands membership before or so i thought with Simply Gym i did what i had been told by them and cancelled the membership.

After the last payment should have gone out i received a text and email stating that i owed the £9.99 and a £25 admin fee. I emailed back saying there was no option to cancel the membership so i cancelled the direct debit.

I received no response for over a month. I then asked for confirmation confirming this was a minimum term.

I then emailed back and confirmed i was happy to pay the remainder of the contract but not the admin fees so just the £9.99

I received another email today adding more admin fee's onto this taking the cost up to £59.99. I rang them today to state i had not had a response from my previous offer and they have not emailed back and now added another charge. I got no where as you would expect.

Should i just pay up or should i ignore it?

Thanks in advance.

ignore

and stop ringing them!

ignore

and stop ringing them!

Great, thanks for coming back to me. I am quite happy to pay the outstanding 9.99 but with all these fees added for no i will just ignore.

Hi Tota and welcome to CAG

Definitely don't speak to Harlands/CRS by phone ever again.

When did you join approx and how many monthly fees did you pay before the DD was cancelled ?

Hi Tota and welcome to CAG

 

Definitely don't speak to Harlands/CRS by phone ever again.

 

When did you join approx and how many monthly fees did you pay before the DD was cancelled ?

 

Thanks, forum has been a good read so far.

I joined just after Christmas and had made two payments of £9.99 before i cancelled.

Hi Tota,

If your only commitment was to pay for 3 months at £9.99, I'd offer Harlands the final £9.99 but refuse to pay any higher amount or any admin fees.

Grab one of my drafts from other threads and adapt to suit your case.

Let us know what you send and how they reply. Written letter only - no emails and no phone calls.

Sending this through to them tomorrow. Very late i know, but have been on holiday.

Dear Harlands

On the 23rd March I emailed Harlands offering to pay the remaining arrange paying my remaining £9.99. My offer still stands to pay the remaining amount of £9.99 but I will not accept paying admin fees.

I will pay you no administration or cancellation fees and no further membership amounts.

If you confirm in writing that you will accept the amount of £9.99 in full settlement of all that I owe, I will pay you promptly.

If you fail to accept my offer within 14 days or you demand any higher amount, I will pay you nothing and my offer will be withdrawn.

Yours Sincerely,

by royal mail only!!

dx

Hi Tota,

Your first sentence needs tidying but, otherwise, it's fine to go.

Get a free Cert of Posting at the PO when you mail it and keep us posted.

Hi,

Still no reply from Harlands. I had received a text from CRS also, now they seem to be texting me more and nothing from Harlands. I've not even received any emails from CRS because it hasn't even got through spam filters at Hotmail.

Today i received another text from them saying "It is urgent that we speak to you today. Please call CRS on 01444 449165. Thank you"

Should i continue to ignore?

Thanks

ofcourse block the texts too

Hi Tota,

If you take time to read other threads, you'd know that Harlands and CRS are the same outfit pretending to be separate entities. They just use different letterheadings !

You have no need to call Harlands/CRS despite what they say.

Ignore and keep us posted.

Nothing back from Harlands or CRS except for the normal texts asking to contact.

Until today, somebody called identifying themselves as being from CRS. Didn't know the number so i did answer it. She asked me to confirm my address and i refused, she said she couldn't do anything until i confirmed and therefore we ended the call.

I assume i should now block the number?

Oh yes