Hi,

I don't know if I'm posting this in the right place, so apologies if not.

My husband returned a van (voluntary termination) to Advantage Finance Limited a couple of weeks ago (March 2018).

We knew the van had to be in a reasonalble condition, which we believe it was.

We also only had the MOT done in February which it passed (so no repairs required to result in an MOT fail).

However we've just received a letter from Advantage Finance stating that we owe them £294 for repairs to bring the vehicle to a satisfactory standard, with no indication of exactly what repairs??

When my husband returned the van to the garage they told him to take it to, they didn't even look at the van, they just told him to leave the keys.

No conditional report was done so my husband took photos inside and out, all around the van.

I'm just wondering how we should respond to this as it seems completey ridiculous to ask someone to pay £294 without explaing exactly what for, but besides the point, we don't believe any repairs were actually needed!

Any advice is greatly appreciated.

Many thanks

Clearly you should ask for a detailed breakdown of what they are claiming for.

Tell them you also want photos.

Don't tell them that you have photos. Wait until they provide you with the information and then you can start to make comparisons.

Come back here when you have a response

you did sent the section 99 VT letter yes?

and paid more than 50%?

they cant charge anything

but advantage always chance their arm!!

you did sent the section 99 VT letter yes?

and paid more than 50%?

 

they cant charge anything

but advantage always chance their arm!!

In that case - get the details and photos anyway so that we can all have a gawk.

As above, but note an MOT Pass is only valid for date of test. Any 'advisories' attached to Report?

Hi all, I've finally heard back

they have sent a breakdown of costs along with blurry black and white photo copied photos which are slightly ridiculous.

They are saying all the work was for bodywork.

The van was an 11 plate so I didn't think there was anything wrong with the bodywork taking into account the age and the condition when we bought it.

The charges are for the following:

Panel scratch over 25mm £135

Rear bumper moulding scratched £80

Qtr panel scratch machine polish £30

Because we haven't paid it straight away

they've also sent a letter today stating it has been referred to their debt collector and sent an income and expenses form to fill in.

I'm not sure how to respond really.

Bridget

you did sent the section 99 VT letter yes?

and paid more than 50%?

 

they cant charge anything

but advantage always chance their arm!!

Hi, yes we had paid 50% and it was a voluntary termination.

I've put a list of the charges below.

Thanks

Bridget

They cant charge anything

Stop getting spoofed

They have no proof those were not there at purchase and would be deemed fair wear and tear anyway

Currently fighting them myself, £800 repairs on a VT vehicle valued at £1100. I have photos they have a hand written report with no details. So far they have refused all my attempts to deal with it including a letter where I sent copies of some photos showing no damage.

I've sent them a complaint and then will contact Financial ombudsman if that goes nowhere.

as post 8 do not pay them and

best way is put the V5c in their name

post it too them

and them ignore

theres nothing they can do.