Good afternoon

I currently have an ongoing complaint which has recently progressed to a complaint being made to the financial-ombudsman.

I recently received some letters from bright house regarding a late payment fee which say's on all 3 letters that the date of Agreement being 21-11-2017.

Is this the actual day they claim the agreement/contract was made?

As One of the items is a Television id took an agreement on in november 2014 and should of been paid of by now but which they claim over £1000 is owing on

When challenged about this i stated that we had items 2-3 years after that and told them they would of not allowed us more items if we that far in arrears at which he said he only knows what was written on his pda (called to our home)

what did you complain about to the FOS

its not clear in your post.

all the late payment fees as well as the hidden insurance can be reclaimed at their interest rate.

hi and thank you for your reply

The complaint is regarding a t.v we had from them in 2014 which should of been paid up last november but they suddenly claim we owe £1000+ on even though we never missed it and we even received a "we owe you refund payment" on a couple of months ago. They have failed to send a copy of the contract when asked and have not replied to my emails

My question is on the statements it says the "date of executed agreement - 21-11-2017" does that mean they claim thats when we took the contract out? i have receipts showing payments well before that if so

Once again thank you for your time

why don't you send them a CCA request.

I'm not sure what' date of executed agreement - 21-11-2017' means.

how much was the TV and how much were you paying weekly?

Hi

i have just read up on how to send a CCA request which il go about doing.

The T.V was £23.00 a week for 156 weeks and was an LG 55 inch TV.

We had originally ordered a 3d TV for around the same price but then for some reason they could not get for us so they gave this one

thank you and sorry for my unclear post, I am not very good with explaining in detail while keeping things clear

that's seems rather cheap £529 for a 55" thru these fleecers.

think you've got the time frame wrong.

£23.00 a week x 156 weeks = £3588

I know ive put socks back on now:lol:

I know ive put socks back on now:lol:

:lol:

Is anyone able to confirm if the date of executed agreement means the date they would be claiming the agreement was taken out. For me it does seem like it would have too but confirmation would make me more certain

thank you in advance

surely its nonsense unless you took out a new contract then

i'm still trying to understand what your problem actually is other than them saying you still owe £1000

when you think going by your agreement in 2014 its been met

Is that not big enough a problem but apart from that it is to see if i had understood what it meant by "date of execution of agreement".

Also its just another case to show the blatant attempt to rip a customer off. When i challenged the rep who called around he even claimed that when contacting brighthouse through the website it is just a contact centre

One other question i have is if i request a copy of the contracts do they have to send a copy of the original contract which holds my signature ? as the ones they had last sent a while ago had no signatures

Im sorry i am really just after comfirmation of things as i still cannot get around the fact that its happened

Thank you for your time commenting dx100uk. Sorry if i am waisting your time or unclear

then cca request time get the truth

oh and you do know the doorsteppers are totally powerless.

they are not bailiffs

Thank you i am going to send a CCA Request in the morning. The chap who had called around was rather intimidating and had even placed his foot infront of my door which i guess is in case i closed it. I had told him that i was currently in discussion with customer support and explained the situation and he had replied that those i contacted are only a contact centre and he will keep calling around

Thank you for confirming that i should send a CCA Request. i had not known of this until today

well next time film him with your phone

and tell him to go away else you'll call police 101

they like any DCA have ZERO legal powers

pers i'd be writing to the CEO and complaining about what he did.

Is anyone able to confirm if the date of executed agreement means the date they would be claiming the agreement was taken out. For me it does seem like it would have too but confirmation would make me more certain

thank you in advance

The execution date is the date on which a contract has been signed by all the necessary parties. This may or may not be the effective date of the contract, which may be specified in the body of the document.

It may supersede any previous ongoing agreement or may refer to an older agreement entered but only executed 21-11-2017

Andy

The item in question was purchased 3 years prior in 2014 so it would be unusual to execute it 3 years later would it not

. The date they have given is one month after the date the actual contract would of finished

well next time film him with your phone

and tell him to go away else you'll call police 101

they like any DCA have ZERO legal powers

 

pers i'd be writing to the CEO and complaining about what he did.

I did actually record him stating that the CAB (citizens advice) would have no way of helping me as they are a 3rd party and also him saying that they cannot give a copy of contracts or payment information to me and also that the customer support for brighthouse is only a contact centre and cannot help in any way

(I was unsure of the law regarding recording someone so i did inform him)

The item in question was purchased 3 years prior in 2014 so it would be unusual to execute it 3 years later would it not. The date they have given is one month after the date the actual contract would of finished

Unusual yes..... but then again this is Brighthouse and most probably forgot to execute the agreement from the original date (2014) of inception...ignore their date your date runs from when you entered and the payments you have made..

Your following post clarifies that their staff have no idea of the CCA1974 or consumer matters or what Citizens Advice actually perform.

Thank you very much.

I just cannot wait to get the stress over with; appreciate everyone's advice

You say "one of the items" so have you bought anything else other then the telly?

they may well have set up an agreement on that date for something else and then got the items and agreements confused.

list all of the times with purchase dates and then I have no doubt the picture will become clear

I have had a few phones after i purchased the television. I

I did state to them that if i had been so far in arrears would they have let me have more items with the last item being from mid 2017

so you've sent a CCA request now?

i have sent one today so hope to hear back soon. thank you

then I would bet that the agreement they have dug up relates to one of them.

I have had a few phones after i purchased the television. I did state to them that if i had been so far in arrears would they have let me have more items with the last item being from mid 2017